Question 1

Substantial social learning occurs through _____, in which individuals acquire attitudes by observing others.

Accepted Answer

A) modeling 
B) cognitive moral development 
C) direct experience 
D) self-monitoring 
A) modeling 
B) cognitive moral development 
C) direct experience 
D) self-monitoring

Question 2

In the context of ethical behavior, which of the following is a terminal value identified by Rokeach?

Accepted Answer

A) Self-control 
B) Politeness 
C) Self-respect 
D) Obedience 
A) Self-control 
B) Politeness 
C) Self-respect 
D) Obedience

Question 3

In the context of organizational commitments, affective commitment is based on:

Accepted Answer

A) a desire to remain a member of an organization. 
B) an obligation to remain with an organization. 
C) the fear of losing job. 
D) the fear of losing contact with peers. 
A) a desire to remain a member of an organization. 
B) an obligation to remain with an organization. 
C) the fear of losing job. 
D) the fear of losing contact with peers.

Question 4

What are the three major characteristics of the source affect persuasion?

Accepted Answer

Answers will vary. Three major character

Question 5

Today's high-intensity business environment decreases the need for strong ethics programs.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following best describes a person-organization fit?

Accepted Answer

A) It is the ability of employees to control their feelings and expression of emotions in the workplace. 
B) It is the desire of an employee to remain in an organization. 
C) It is the match between an individual's values and an organization's values. 
D) It is the strength of an individual's identification with an organization. 
A) It is the ability of employees to control their feelings and expression of emotions in the workplace. 
B) It is the desire of an employee to remain in an organization. 
C) It is the match between an individual's values and an organization's values. 
D) It is the strength of an individual's identification with an organization.

Question 7

Which of the following statements is true in the context of job satisfaction?

Accepted Answer

A) Satisfied workers are more likely to drive up the organization's cost of annual turnover. 
B) Satisfied employees are more likely to engage in organizational citizenship behaviors. 
C) Dissatisfied employees are less likely to engage in counterproductive work behavior. 
D) Dissatisfied employees report less psychological problems than do satisfied employees. 
A) Satisfied workers are more likely to drive up the organization's cost of annual turnover. 
B) Satisfied employees are more likely to engage in organizational citizenship behaviors. 
C) Dissatisfied employees are less likely to engage in counterproductive work behavior. 
D) Dissatisfied employees report less psychological problems than do satisfied employees.

Question 8

Identify a true statement about organizational citizenship behaviors (OCBs).

Accepted Answer

A) Dissatisfied workers are more likely to engage in OCBs than satisfied workers. 
B) OCBs do not influence performance evaluation ratings. 
C) Affect tends to direct OCBs toward the organization. 
D) Cognition tends to direct OCBs toward the organization. 
A) Dissatisfied workers are more likely to engage in OCBs than satisfied workers. 
B) OCBs do not influence performance evaluation ratings. 
C) Affect tends to direct OCBs toward the organization. 
D) Cognition tends to direct OCBs toward the organization.

Question 9

Individuals with an external locus of control are more likely than individuals with an internal locus of control to take personal responsibility for the consequences of their ethical or unethical behavior.

Accepted Answer

A) True 
 B)False

Question 10

How do social constraints affect the relationship between attitudes and behavior?

Accepted Answer

Answers will vary. The social context pr

Question 11

Ethical behavior involves acting in ways that is usually inconsistent with one's personal values and the commonly held values of an organization and society.

Accepted Answer

A) True 
 B)False

Question 12

Through the process of _____, one individual tries to change the attitude of another person in regard to a certain issue.

Accepted Answer

A) persuasion 
B) dissonance 
C) social learning 
D) cognition 
A) persuasion 
B) dissonance 
C) social learning 
D) cognition

Question 13

Dissatisfied workers tend to:

Accepted Answer

A) drive up the organization's cost of turnover. 
B) see a fit between their values and the organization's values. 
C) avoid counterproductive work behaviors. 
D) engage in organizational citizenship behaviors. 
A) drive up the organization's cost of turnover. 
B) see a fit between their values and the organization's values. 
C) avoid counterproductive work behaviors. 
D) engage in organizational citizenship behaviors.

Question 14

Which of the following statements is true of low-Mach individuals?

Accepted Answer

A) They value loyalty and relationships. 
B) They manipulate others for personal gain. 
C) They are not concerned with others' opinions. 
D) They are more likely to engage in unethical behavior. 
A) They value loyalty and relationships. 
B) They manipulate others for personal gain. 
C) They are not concerned with others' opinions. 
D) They are more likely to engage in unethical behavior.

Question 15

Briefly explain the ABC model of an attitude.

Accepted Answer

Answers will vary. An individual does no

Question 16

In the context of the ABC model of an attitude, cognitive elements are measured by _____.

Accepted Answer

A) physiological indicators 
B) attitude scales 
C) observing behavior 
D) asking a person about intentions 
A) physiological indicators 
B) attitude scales 
C) observing behavior 
D) asking a person about intentions

Question 17

In the context of the ABC model of an attitude, the statement "I believe Germans are punctual" reflects the _____ of an attitude.

Accepted Answer

A) affective component 
B) behavioral intent component 
C) cognitive component 
D) emotional component 
A) affective component 
B) behavioral intent component 
C) cognitive component 
D) emotional component

Question 18

How can failure to handle situations ethically can hurt companies?

Accepted Answer

Answers will vary. Failure to handle sit

Question 19

Job satisfaction encourages _____, a behavior that is above and beyond the call of duty.

Accepted Answer

A) organizational citizenship behavior 
B) cognitive dissonance behavior 
C) emotional contagion behavior 
D) counterproductive work behavior 
A) organizational citizenship behavior 
B) cognitive dissonance behavior 
C) emotional contagion behavior 
D) counterproductive work behavior

Question 20

The key to influencing both satisfaction and performance through rewards is that the:

Accepted Answer

A) rewards are not necessarily valued by employees. 
B) managers use a non-participative style of management. 
C) rewards are tied directly to performance. 
D) work should not be challenging. 
A) rewards are not necessarily valued by employees. 
B) managers use a non-participative style of management. 
C) rewards are tied directly to performance. 
D) work should not be challenging.

Substantial social learning occurs through _____, in which individuals acquire attitudes by observing others.

In the context of ethical behavior, which of the following is a terminal value identified by Rokeach?

In the context of organizational commitments, affective commitment is based on:

What are the three major characteristics of the source affect persuasion?

Today's high-intensity business environment decreases the need for strong ethics programs.

Which of the following best describes a person-organization fit?

Which of the following statements is true in the context of job satisfaction?

Identify a true statement about organizational citizenship behaviors (OCBs).

Individuals with an external locus of control are more likely than individuals with an internal locus of control to take personal responsibility for the consequences of their ethical or unethical behavior.

How do social constraints affect the relationship between attitudes and behavior?

Ethical behavior involves acting in ways that is usually inconsistent with one's personal values and the commonly held values of an organization and society.

Through the process of _____, one individual tries to change the attitude of another person in regard to a certain issue.

Dissatisfied workers tend to:

Which of the following statements is true of low-Mach individuals?

Briefly explain the ABC model of an attitude.

In the context of the ABC model of an attitude, cognitive elements are measured by _____.

In the context of the ABC model of an attitude, the statement "I believe Germans are punctual" reflects the _____ of an attitude.

How can failure to handle situations ethically can hurt companies?

Job satisfaction encourages _____, a behavior that is above and beyond the call of duty.

The key to influencing both satisfaction and performance through rewards is that the:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 4: Attitudes, Emotions, and Ethics

Substantial social learning occurs through _____, in which individuals acquire attitudes by observing others.

In the context of ethical behavior, which of the following is a terminal value identified by Rokeach?

In the context of organizational commitments, affective commitment is based on:

What are the three major characteristics of the source affect persuasion?

Today's high-intensity business environment decreases the need for strong ethics programs.

Which of the following best describes a person-organization fit?

Which of the following statements is true in the context of job satisfaction?

Identify a true statement about organizational citizenship behaviors (OCBs).

Individuals with an external locus of control are more likely than individuals with an internal locus of control to take personal responsibility for the consequences of their ethical or unethical behavior.

How do social constraints affect the relationship between attitudes and behavior?

Ethical behavior involves acting in ways that is usually inconsistent with one's personal values and the commonly held values of an organization and society.

Through the process of _____, one individual tries to change the attitude of another person in regard to a certain issue.

Dissatisfied workers tend to:

Which of the following statements is true of low-Mach individuals?

Briefly explain the ABC model of an attitude.

In the context of the ABC model of an attitude, cognitive elements are measured by _____.

In the context of the ABC model of an attitude, the statement "I believe Germans are punctual" reflects the _____ of an attitude.

How can failure to handle situations ethically can hurt companies?

Job satisfaction encourages _____, a behavior that is above and beyond the call of duty.

The key to influencing both satisfaction and performance through rewards is that the:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters