Question 1

The organization development practitioner in team building serves as a facilitator.

Accepted Answer

A) True 
 B)False  True

Question 2

Telecommuting is a form of process consultation.

Accepted Answer

A) True 
 B)False  False

Question 3

Identify a true statement about globalization.

Accepted Answer

A) Globalization is an internal force for change that originates within an organization. 
B) Globalizing an organization requires changes in the minds of employees. 
C) Globalizing an organization does not require structural changes. 
D) Globalization decreases workforce diversity in organizations. 
A) Globalization is an internal force for change that originates within an organization. 
B) Globalizing an organization requires changes in the minds of employees. 
C) Globalizing an organization does not require structural changes. 
D) Globalization decreases workforce diversity in organizations. B

Question 4

Which of the following is true of management by objectives?

Accepted Answer

A) It involves separate goal setting for employees and managers. 
B) It leads to increased role conflict and ambiguity. 
C) It negatively affects communication. 
D) It provides knowledge of results. 
A) It involves separate goal setting for employees and managers. 
B) It leads to increased role conflict and ambiguity. 
C) It negatively affects communication. 
D) It provides knowledge of results.

Question 5

Which of the following is a key strategy for managing resistance to change in which employees must be engaged and involved in order for change to work?

Accepted Answer

A) Participation 
B) Empathy 
C) Support 
D) Communication 
A) Participation 
B) Empathy 
C) Support 
D) Communication

Question 6

One popular technique for job redesign is the use of outdoor challenges.

Accepted Answer

A) True 
 B)False

Question 7

Team building is a widely used intervention method whereby employee attitudes are solicited using a questionnaire.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an example of unplanned change in an organization?

Accepted Answer

A) Installing a computer-controlled machine tool 
B) Responding to an increase in excise tax on gasoline 
C) Making arrangements for a workforce diversity training workshop 
D) Scheduling production runs for the peak vacation period of June through August 
A) Installing a computer-controlled machine tool 
B) Responding to an increase in excise tax on gasoline 
C) Making arrangements for a workforce diversity training workshop 
D) Scheduling production runs for the peak vacation period of June through August

Question 9

Which of the following is a similarity between internal and external change agents in an organization?

Accepted Answer

A) Both are preferred by employees for their impartiality. 
B) Both know everything about the organization's culture and history. 
C) Both try to bring an outsider's objective view to the organization. 
D) Both exhibit adaptability as a key skill. 
A) Both are preferred by employees for their impartiality. 
B) Both know everything about the organization's culture and history. 
C) Both try to bring an outsider's objective view to the organization. 
D) Both exhibit adaptability as a key skill.

Question 10

_____ is an organization development intervention method that alters jobs to improve the fit between individual skills and the demands of the job.

Accepted Answer

A) Job redesign 
B) Job rotation 
C) Job specification 
D) Job analysis 
A) Job redesign 
B) Job rotation 
C) Job specification 
D) Job analysis

Question 11

Which of the following is true of survey feedback?

Accepted Answer

A) Survey feedback is a widely used individual-focused technique for organizational development intervention. 
B) The effectiveness of survey feedback decreases substantially when this method is combined with other interventions. 
C) Survey feedback is an intervention method whereby employee attitudes are measured using archival records. 
D) The effectiveness of survey feedback is contingent upon trust between management and subordinates. 
A) Survey feedback is a widely used individual-focused technique for organizational development intervention. 
B) The effectiveness of survey feedback decreases substantially when this method is combined with other interventions. 
C) Survey feedback is an intervention method whereby employee attitudes are measured using archival records. 
D) The effectiveness of survey feedback is contingent upon trust between management and subordinates.

Question 12

Which of the following methods can be used for gathering data in each stage of Harry Levinson's diagnostic approach?

Accepted Answer

A) Action learning 
B) Archival record 
C) Process consultation 
D) Job redesign 
A) Action learning 
B) Archival record 
C) Process consultation 
D) Job redesign

Question 13

Explain fear of failure as a reason for resisting change in organizations with an example.

Accepted Answer

Answers will vary. Some employees fear c

Question 14

Unplanned change is incremental and results from a deliberate decision to alter an organization.

Accepted Answer

A) True 
 B)False

Question 15

According to Kurt Lewin's model of the change process, current behavior is maintained when:

Accepted Answer

A) the forces for the status quo are weakened and the forces for change are increased. 
B) new attitudes, values, and behaviors are substituted for old ones. 
C) the force pushing toward preserving the status quo and the force pushing for change are approximately equal. 
D) old behaviors are discarded by shaking up the equilibrium state that maintains the status quo. 
A) the forces for the status quo are weakened and the forces for change are increased. 
B) new attitudes, values, and behaviors are substituted for old ones. 
C) the force pushing toward preserving the status quo and the force pushing for change are approximately equal. 
D) old behaviors are discarded by shaking up the equilibrium state that maintains the status quo.

Question 16

Which of the following statements is true of globalization?

Accepted Answer

A) Global business involves a single government and a single legal system. 
B) Globalization gives less importance to changes in the minds of employees. 
C) Globalization is an internal force for change in organizations. 
D) Globalizing an organization means rethinking the most efficient ways to use resources. 
A) Global business involves a single government and a single legal system. 
B) Globalization gives less importance to changes in the minds of employees. 
C) Globalization is an internal force for change in organizations. 
D) Globalizing an organization means rethinking the most efficient ways to use resources.

Question 17

_____ results in a better understanding between the two parties in a working relationship.

Accepted Answer

A) Process consultation 
B) Executive coaching 
C) Action learning 
D) Role negotiation 
A) Process consultation 
B) Executive coaching 
C) Action learning 
D) Role negotiation

Question 18

Discuss the advantages and disadvantages of internal change agents in organizations.

Accepted Answer

Answers will vary. Change agents can be

Question 19

Briefly explain workforce diversity as a major external force for change in organizations.

Accepted Answer

Answers will vary. Workforce diversity i

Question 20

_____ is the second step in Kurt Lewin's change model in which new attitudes, values, and behaviors are substituted for old ones.

Accepted Answer

A) Unfreezing 
B) Moving 
C) Refreezing 
D) Filtering 
A) Unfreezing 
B) Moving 
C) Refreezing 
D) Filtering

The organization development practitioner in team building serves as a facilitator.

Telecommuting is a form of process consultation.

Identify a true statement about globalization.

Which of the following is true of management by objectives?

Which of the following is a key strategy for managing resistance to change in which employees must be engaged and involved in order for change to work?

One popular technique for job redesign is the use of outdoor challenges.

Team building is a widely used intervention method whereby employee attitudes are solicited using a questionnaire.

Which of the following is an example of unplanned change in an organization?

Which of the following is a similarity between internal and external change agents in an organization?

_____ is an organization development intervention method that alters jobs to improve the fit between individual skills and the demands of the job.

Which of the following is true of survey feedback?

Which of the following methods can be used for gathering data in each stage of Harry Levinson's diagnostic approach?

Explain fear of failure as a reason for resisting change in organizations with an example.

Unplanned change is incremental and results from a deliberate decision to alter an organization.

According to Kurt Lewin's model of the change process, current behavior is maintained when:

Which of the following statements is true of globalization?

_____ results in a better understanding between the two parties in a working relationship.

Discuss the advantages and disadvantages of internal change agents in organizations.

Briefly explain workforce diversity as a major external force for change in organizations.

_____ is the second step in Kurt Lewin's change model in which new attitudes, values, and behaviors are substituted for old ones.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

The organization development practitioner in team building serves as a facilitator.

Telecommuting is a form of process consultation.

Identify a true statement about globalization.

Which of the following is true of management by objectives?

Which of the following is a key strategy for managing resistance to change in which employees must be engaged and involved in order for change to work?

One popular technique for job redesign is the use of outdoor challenges.

Team building is a widely used intervention method whereby employee attitudes are solicited using a questionnaire.

Which of the following is an example of unplanned change in an organization?

Which of the following is a similarity between internal and external change agents in an organization?

_____ is an organization development intervention method that alters jobs to improve the fit between individual skills and the demands of the job.

Which of the following is true of survey feedback?

Which of the following methods can be used for gathering data in each stage of Harry Levinson's diagnostic approach?

Explain fear of failure as a reason for resisting change in organizations with an example.

Unplanned change is incremental and results from a deliberate decision to alter an organization.

According to Kurt Lewin's model of the change process, current behavior is maintained when:

Which of the following statements is true of globalization?

_____ results in a better understanding between the two parties in a working relationship.

Discuss the advantages and disadvantages of internal change agents in organizations.

Briefly explain workforce diversity as a major external force for change in organizations.

_____ is the second step in Kurt Lewin's change model in which new attitudes, values, and behaviors are substituted for old ones.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters