Exam 18: Managing Change

Identify a true statement about workforce diversity.

Executive coaching is typically a special investment in first-level managers.

_____ focus on helping employees manage their stress.

One of the key principles on which the famed Toyota Way of doing business is focused on is:

Process consultation is often used as a sole organization development method.

In Lewin's change model, refreezing involves encouraging individuals to discard old behaviors by shaking up the equilibrium state that maintains the status quo.

The final step in Kurt Lewin's change model is moving.

Leadership training and development, executive coaching, and job redesign are _____ techniques for organization development intervention.

What are some of the reasons for people resisting change in organizations?

Job redesign is one of the group-focused techniques for organization development intervention.

Change of a relatively small scope, such as making small improvements, is called _____.

The notion of reactance refers to a positive reaction that occurs when individuals feel that their personal freedom is preserved despite major organizational changes.

In strategic change in an organization, _____.

Which of the following processes is most often targeted in process consultation?

Which of the following is an essential key strategy for managing resistance to change that can help prevent unfounded fears and potentially damaging rumors from developing among employees?

Matching an individual's job aspirations with the opportunities in an organization is _____.

Which of the following is a key strategy for managing resistance to change that establishes a feeling of ownership in the change process among employees?

Which of the following is the first part of Harry Levinson's approach for organizational diagnosis?

Which of the following is true of leadership training and development programs?

_____ is an organization-wide intervention technique that involves joint goal setting between employees and managers.