Exam 8: Communication
Rita has a naturally loud voice. Even when she is happy, her colleagues mistake her to be angry or upset. In this scenario, Rita's colleagues evidently make assumptions about her based on _____.
C
In the context of communication technologies, the term flame refers to one's tendency to multitask.
False
Explain how language is a potential barrier to communication.
Answers will vary. Language can be a barrier to communication. Growing numbers of businesspeople are bilingual or multilingual, but even subtle distinctions in dialects within the same language can be barriers. For example, the word chemist means a molecular scientist in the United States and a drugstore worker in Great Britain. Language barriers are created across disciplines and professional boundaries by technical terminology. Although acronyms and professional jargon may be very useful tools of communication within in a discipline, they may serve only to confuse and derail any attempt at clear understanding by those unfamiliar with the profession. When doing business, it's best to use simple, direct, declarative language. One should speak in brief sentences and employ terms or words already used by one's audience. As much as possible, one should speak in the language of the listener. Above all else, one should not use jargon or technical language except with those who are already familiar with it. Please see the section "Barriers and Gateways to Communication" for more information.
Which of the following words is discarded in defensive labeling?
Sania is conducting a survey on territorial spaces to determine the average social distance in corporate offices in her city. Identify the branch of knowledge that Sania is most likely dealing with.
A gateway through the gender barrier to communication is to:
A memo from a company's president to all employees is an example of one-way communication.
In the context of communication skills, which of the following is true of effective supervisors?
To facilitate direct and open communication with another person, _____.
In the context of interpersonal communication, which of the following is true of perceptual screens?
Which of the following statements is true of reflective listening?
The absence of heartfelt communication in relationships leads to loneliness and social isolation. This condition has been labeled _____ by James Lynch.
Ralph, a secret service agent, interrogates a criminal suspect. Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring. Given this information, it is evident that Ralph is well versed in _____.
Describe the significance of paralanguage in nonverbal communication.
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