Question 1

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Accepted Answer

A) True 
 B)False

Question 2

Describe the significance of kinesics in nonverbal communication.

Accepted Answer

Answers will vary. Kinesics is the study

Question 3

Effective supervisors refrain from voicing their opinions in meetings.

Accepted Answer

A) True 
 B)False

Question 4

Molly, the store manager of a bakery, never fails to voice her opinions to her employees on various matters of the store. It's likely that Molly:

Accepted Answer

A) tends toward introversion. 
B) tends toward extroversion. 
C) does not support interpersonal communication. 
D) lacks perceptual screens. 
A) tends toward introversion. 
B) tends toward extroversion. 
C) does not support interpersonal communication. 
D) lacks perceptual screens.

Question 5

_____ is an obvious barrier to communication.

Accepted Answer

A) Cultural diversity 
B) Language 
C) Physical separation 
D) Gender inequality 
A) Cultural diversity 
B) Language 
C) Physical separation 
D) Gender inequality

Question 6

In an emergency situation, such as a life-threatening trauma in an emergency room, a supervisor must be:

Accepted Answer

A) sensitive to employees' feelings. 
B) an empathetic communicator. 
C) an apprehensive communicator. 
D) direct and assertive. 
A) sensitive to employees' feelings. 
B) an empathetic communicator. 
C) an apprehensive communicator. 
D) direct and assertive.

Question 7

Malcolm, a senior editor at a publishing house, often criticizes his subordinates loudly in front of other colleagues even when the subordinates are not at fault. This embarrasses and humiliates them. He also unnecessarily swears and talks at elevated tones while expressing himself. It is evident that Malcolm exhibits _____ at his workplace.

Accepted Answer

A) subordinate defensiveness 
B) passive behavior 
C) submissive behavior 
D) dominant defensiveness 
A) subordinate defensiveness 
B) passive behavior 
C) submissive behavior 
D) dominant defensiveness

Question 8

_____ is a gateway through communication barriers.

Accepted Answer

A) Inhibiting reflective listening 
B) Freely interpreting meaning from one's own frame of reference 
C) Appreciating gender-specific differences in conversational style 
D) Disregarding emotional dimension of messages and focusing solely on the content 
A) Inhibiting reflective listening 
B) Freely interpreting meaning from one's own frame of reference 
C) Appreciating gender-specific differences in conversational style 
D) Disregarding emotional dimension of messages and focusing solely on the content

Question 9

A manager says to her secretary, "Nancy is a slacker. She is always unavailable when there is a deadline." In this scenario, the manager is indulging in _____.

Accepted Answer

A) power play 
B) jargon usage 
C) screening 
D) labeling 
A) power play 
B) jargon usage 
C) screening 
D) labeling

Question 10

Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:

Accepted Answer

A) overly paraphrasing the concern being expressed. 
B) too much direct eye contact with him. 
C) even brief periods of silence. 
D) asking questions for clarification. 
A) overly paraphrasing the concern being expressed. 
B) too much direct eye contact with him. 
C) even brief periods of silence. 
D) asking questions for clarification.

Question 11

How does civility affect workplace behavior?

Accepted Answer

Answers will vary. The blessings of civi

Question 12

Joseph speaks very rapidly. Even when he is normal, his colleagues mistake him to be nervous. In this scenario, Joseph's colleagues evidently make assumptions about him based on _____.

Accepted Answer

A) verbal cues 
B) facial expressions 
C) paralanguage cues 
D) metalanguage cues 
A) verbal cues 
B) facial expressions 
C) paralanguage cues 
D) metalanguage cues

Question 13

E-mail, teleconferencing, and Wi-Fi are all classified as _____.

Accepted Answer

A) operating systems 
B) cognitive infocommunications 
C) information communication technology 
D) virtual reality technology 
A) operating systems 
B) cognitive infocommunications 
C) information communication technology 
D) virtual reality technology

Question 14

Which of the following statements is true of different media of communication?

Accepted Answer

A) E-mail is the preferred method of workplace communication. 
B) Face-to-face discussions have the highest data capacity. 
C) Personalized letters have the highest data capacity. 
D) Text messaging is the preferred method of workplace communication. 
A) E-mail is the preferred method of workplace communication. 
B) Face-to-face discussions have the highest data capacity. 
C) Personalized letters have the highest data capacity. 
D) Text messaging is the preferred method of workplace communication.

Question 15

Proxemics consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

Accepted Answer

A) True 
 B)False

Question 16

Seating dynamics, the art of seating people in certain positions according to their purpose in communication, is an aspect of _____.

Accepted Answer

A) phonemics 
B) proxemics 
C) kinesics 
D) chronemics 
A) phonemics 
B) proxemics 
C) kinesics 
D) chronemics

Question 17

In the context of communication barriers, which of the following statements is true of civility and incivility?

Accepted Answer

A) Civility creates communication barrier and jars people's emotions. 
B) Workplace incivility is low-intensity deviant workplace behavior. 
C) Incivility cannot have positive effect in any circumstances. 
D) Workplace civility is the avoidance of difficult or complicated issues. 
A) Civility creates communication barrier and jars people's emotions. 
B) Workplace incivility is low-intensity deviant workplace behavior. 
C) Incivility cannot have positive effect in any circumstances. 
D) Workplace civility is the avoidance of difficult or complicated issues.

Question 18

Which of the following media is considered high in information richness?

Accepted Answer

A) Formal written reports 
B) Formal numeric reports 
C) Telephones 
D) Flyers 
A) Formal written reports 
B) Formal numeric reports 
C) Telephones 
D) Flyers

Question 19

Barbra has a meeting with a coworker about a project. She wants to encourage cooperation from her coworker so that he, too, feels committed to the project. Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

Accepted Answer

A) Barbra must sit directly across from her coworker. 
B) Barbra must seat her coworker at a right angle to herself. 
C) Barbra must seat her coworker within her zone of intimate space. 
D) Barbra must sit beside her coworker, facing the same direction. 
A) Barbra must sit directly across from her coworker. 
B) Barbra must seat her coworker at a right angle to herself. 
C) Barbra must seat her coworker within her zone of intimate space. 
D) Barbra must sit beside her coworker, facing the same direction.

Question 20

What is reflective listening?

Accepted Answer

Answers will vary. Reflective listening

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Describe the significance of kinesics in nonverbal communication.

Effective supervisors refrain from voicing their opinions in meetings.

Molly, the store manager of a bakery, never fails to voice her opinions to her employees on various matters of the store. It's likely that Molly:

_____ is an obvious barrier to communication.

In an emergency situation, such as a life-threatening trauma in an emergency room, a supervisor must be:

_____ is a gateway through communication barriers.

A manager says to her secretary, "Nancy is a slacker. She is always unavailable when there is a deadline." In this scenario, the manager is indulging in _____.

Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:

How does civility affect workplace behavior?

Joseph speaks very rapidly. Even when he is normal, his colleagues mistake him to be nervous. In this scenario, Joseph's colleagues evidently make assumptions about him based on _____.

E-mail, teleconferencing, and Wi-Fi are all classified as _____.

Which of the following statements is true of different media of communication?

Proxemics consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

Seating dynamics, the art of seating people in certain positions according to their purpose in communication, is an aspect of _____.

In the context of communication barriers, which of the following statements is true of civility and incivility?

Which of the following media is considered high in information richness?

Barbra has a meeting with a coworker about a project. She wants to encourage cooperation from her coworker so that he, too, feels committed to the project. Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

What is reflective listening?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Describe the significance of kinesics in nonverbal communication.

Effective supervisors refrain from voicing their opinions in meetings.

Molly, the store manager of a bakery, never fails to voice her opinions to her employees on various matters of the store. It's likely that Molly:

_____ is an obvious barrier to communication.

In an emergency situation, such as a life-threatening trauma in an emergency room, a supervisor must be:

_____ is a gateway through communication barriers.

A manager says to her secretary, "Nancy is a slacker. She is always unavailable when there is a deadline." In this scenario, the manager is indulging in _____.

Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:

How does civility affect workplace behavior?

Joseph speaks very rapidly. Even when he is normal, his colleagues mistake him to be nervous. In this scenario, Joseph's colleagues evidently make assumptions about him based on _____.

E-mail, teleconferencing, and Wi-Fi are all classified as _____.

Which of the following statements is true of different media of communication?

Proxemics consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

Seating dynamics, the art of seating people in certain positions according to their purpose in communication, is an aspect of _____.

In the context of communication barriers, which of the following statements is true of civility and incivility?

Which of the following media is considered high in information richness?

Barbra has a meeting with a coworker about a project. She wants to encourage cooperation from her coworker so that he, too, feels committed to the project. Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

What is reflective listening?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters