Question 1

Communicative disease is not a physiological disease and, hence, has no adverse effects on the heart.

Accepted Answer

A) True 
 B)False

Question 2

Describe some of the types of written communication that are necessary to business.

Accepted Answer

Answers will vary. Even though many orga

Question 3

Roberta is the supervisor of a fund-raising project. She notices that her team members are not able to meet the targets and they have deviated from the planned schedule. To understand the situation and the challenges that the team members are facing, Roberta wants to reach out to all the team members and establish an open communication culture. To convey her message clearly, the most appropriate way for Roberta would be to:

Accepted Answer

A) send each team member a personal e-mail. 
B) post a flyer on a bulletin board for all team members to see. 
C) make telephone calls to each team member. 
D) organize a face-to-face discussion with the team. 
A) send each team member a personal e-mail. 
B) post a flyer on a bulletin board for all team members to see. 
C) make telephone calls to each team member. 
D) organize a face-to-face discussion with the team.

Question 4

Which of the following statements is true about paralanguage?

Accepted Answer

A) It enables people to make assumptions about a communicator. 
B) It is a form of verbal communication. 
C) It consists of the use of jargons or technical language in a message. 
D) It is the study of body movement and posture. 
A) It enables people to make assumptions about a communicator. 
B) It is a form of verbal communication. 
C) It consists of the use of jargons or technical language in a message. 
D) It is the study of body movement and posture.

Question 5

In the context of communication skills, effective supervisors:

Accepted Answer

A) tend toward introversion. 
B) are not afraid to voice their opinions. 
C) do not let people know how they feel. 
D) leave their employees wondering about their ideas. 
A) tend toward introversion. 
B) are not afraid to voice their opinions. 
C) do not let people know how they feel. 
D) leave their employees wondering about their ideas.

Question 6

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Accepted Answer

A) Memorizing 
B) Writing 
C) Reading 
D) Analyzing 
A) Memorizing 
B) Writing 
C) Reading 
D) Analyzing

Question 7

In the context of barriers to communication, identify a statement that is most likely to be true of gender differences.

Accepted Answer

A) Men often feel comfortable conversing while sitting side by side. 
B) Male-female conversation is not really cross-cultural communication. 
C) Women prefer to converse over the phone rather than face-to-face. 
D) Female employees expect more information overload than male employees. 
A) Men often feel comfortable conversing while sitting side by side. 
B) Male-female conversation is not really cross-cultural communication. 
C) Women prefer to converse over the phone rather than face-to-face. 
D) Female employees expect more information overload than male employees.

Question 8

Two-way communication is faster than one-way communication and should be used during emergencies.

Accepted Answer

A) True 
 B)False

Question 9

In the context of interpersonal communication, the emotional component of a message is contained in the _____.

Accepted Answer

A) content of the message 
B) language of the message 
C) intensity of the communicator 
D) thought process of the receiver 
A) content of the message 
B) language of the message 
C) intensity of the communicator 
D) thought process of the receiver

Question 10

An individual who consistently communicates nondefensively may be characterized as _____.

Accepted Answer

A) aggressive 
B) egotistical 
C) assertive 
D) domineering 
A) aggressive 
B) egotistical 
C) assertive 
D) domineering

Question 11

What are some of the obvious and not so obvious barriers of communication?

Accepted Answer

Answers will vary. Barriers to communica

Question 12

_____ is one of the four basic types of nonverbal communication that managers need to understand.

Accepted Answer

A) Paralanguage 
B) Power play 
C) Aggrandizing 
D) Labeling 
A) Paralanguage 
B) Power play 
C) Aggrandizing 
D) Labeling

Question 13

In the context of territorial space, friends typically interact within the:

Accepted Answer

A) intimate space zone. 
B) personal distance zone. 
C) social distance zone. 
D) public distance zone. 
A) intimate space zone. 
B) personal distance zone. 
C) social distance zone. 
D) public distance zone.

Question 14

In the context of written communication in office, _____ explain how to perform various tasks and resolve problems that may occur at work.

Accepted Answer

A) policy manuals 
B) operations manuals 
C) memorandums 
D) letters 
A) policy manuals 
B) operations manuals 
C) memorandums 
D) letters

Question 15

Which of the following is true of nonverbal communication?

Accepted Answer

A) It is extremely important while communicating via telephone calls. 
B) It is extremely important while communicating via emails. 
C) It includes all elements of communication that do not involve words. 
D) It includes all elements of communication that do not involve gestures. 
A) It is extremely important while communicating via telephone calls. 
B) It is extremely important while communicating via emails. 
C) It includes all elements of communication that do not involve words. 
D) It includes all elements of communication that do not involve gestures.

Question 16

_____ is the study of an individual's perception and use of space, including territorial space.

Accepted Answer

A) Phonemics 
B) Kinesics 
C) Chronemics 
D) Proxemics 
A) Phonemics 
B) Kinesics 
C) Chronemics 
D) Proxemics

Question 17

What are some of the consequences of incivility at a workplace?

Accepted Answer

Answers will vary. Workplace incivility

Question 18

One gateway through the communication barrier of diversity is:

Accepted Answer

A) avoiding face-to-face communication. 
B) frequently using jargon or technical language. 
C) increasing cultural awareness and sensitivity. 
D) minimizing gender-specific differences in conversational style. 
A) avoiding face-to-face communication. 
B) frequently using jargon or technical language. 
C) increasing cultural awareness and sensitivity. 
D) minimizing gender-specific differences in conversational style.

Question 19

Subordinate defensiveness is characterized by _____.

Accepted Answer

A) passive behavior 
B) overtly aggressive behavior 
C) domineering behavior 
D) verbal harassment 
A) passive behavior 
B) overtly aggressive behavior 
C) domineering behavior 
D) verbal harassment

Question 20

In the context of territorial space, a four-foot-wide desk pushes business interactions into the _____.

Accepted Answer

A) intimate space zone 
B) personal distance zone 
C) social distance zone 
D) public distance zone 
A) intimate space zone 
B) personal distance zone 
C) social distance zone 
D) public distance zone

Communicative disease is not a physiological disease and, hence, has no adverse effects on the heart.

Describe some of the types of written communication that are necessary to business.

Which of the following statements is true about paralanguage?

In the context of communication skills, effective supervisors:

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

In the context of barriers to communication, identify a statement that is most likely to be true of gender differences.

Two-way communication is faster than one-way communication and should be used during emergencies.

In the context of interpersonal communication, the emotional component of a message is contained in the _____.

An individual who consistently communicates nondefensively may be characterized as _____.

What are some of the obvious and not so obvious barriers of communication?

_____ is one of the four basic types of nonverbal communication that managers need to understand.

In the context of territorial space, friends typically interact within the:

In the context of written communication in office, _____ explain how to perform various tasks and resolve problems that may occur at work.

Which of the following is true of nonverbal communication?

_____ is the study of an individual's perception and use of space, including territorial space.

What are some of the consequences of incivility at a workplace?

One gateway through the communication barrier of diversity is:

Subordinate defensiveness is characterized by _____.

In the context of territorial space, a four-foot-wide desk pushes business interactions into the _____.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Communicative disease is not a physiological disease and, hence, has no adverse effects on the heart.

Describe some of the types of written communication that are necessary to business.

Which of the following statements is true about paralanguage?

In the context of communication skills, effective supervisors:

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

In the context of barriers to communication, identify a statement that is most likely to be true of gender differences.

Two-way communication is faster than one-way communication and should be used during emergencies.

In the context of interpersonal communication, the emotional component of a message is contained in the _____.

An individual who consistently communicates nondefensively may be characterized as _____.

What are some of the obvious and not so obvious barriers of communication?

_____ is one of the four basic types of nonverbal communication that managers need to understand.

In the context of territorial space, friends typically interact within the:

In the context of written communication in office, _____ explain how to perform various tasks and resolve problems that may occur at work.

Which of the following is true of nonverbal communication?

_____ is the study of an individual's perception and use of space, including territorial space.

What are some of the consequences of incivility at a workplace?

One gateway through the communication barrier of diversity is:

Subordinate defensiveness is characterized by _____.

In the context of territorial space, a four-foot-wide desk pushes business interactions into the _____.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters