Question 1

Information overload for employees is most likely caused when supervisors:

Accepted Answer

A) fail to filter and disseminate information selectively to them. 
B) tend to use media of communication that lack information richness. 
C) do not support two-way communication. 
D) tend to use media of communication that has low data capacity. 
A) fail to filter and disseminate information selectively to them. 
B) tend to use media of communication that lack information richness. 
C) do not support two-way communication. 
D) tend to use media of communication that has low data capacity.

Question 2

In the context of defensive tactics, restricting the choices of employees is an example of _____.

Accepted Answer

A) a hostile behavior 
B) a power play 
C) labeling 
D) screening 
A) a hostile behavior 
B) a power play 
C) labeling 
D) screening

Question 3

In contrast to two-way communication, one-way communication _____.

Accepted Answer

A) is more suitable for complex tasks 
B) requires feedback from the listener 
C) allows for reflective listening 
D) is faster but often less accurate 
A) is more suitable for complex tasks 
B) requires feedback from the listener 
C) allows for reflective listening 
D) is faster but often less accurate

Question 4

How do communication technologies affect behavior in the work environment?

Accepted Answer

Answers will vary. Computer-mediated com

Question 5

Which of the following is a communication medium that is moderate in both information richness and data capacity?

Accepted Answer

A) Telephones 
B) Blogs 
C) Face-to-face discussions 
D) Formal numeric reports 
A) Telephones 
B) Blogs 
C) Face-to-face discussions 
D) Formal numeric reports

Question 6

A(n)_____ is an example of computer-mediated communication.

Accepted Answer

A) postcard 
B) voice mail 
C) inland letter 
D) policy manual 
A) postcard 
B) voice mail 
C) inland letter 
D) policy manual

Question 7

In the context of written communication, which of the following statements is most likely true?

Accepted Answer

A) Manuals and reports are the longest form of written communication found in office. 
B) Operations manuals establish guidelines for decision making and codes of conduct. 
C) Memorandums are the shortest form of written communication found in office. 
D) Formal letters are used to collect information inside or outside the organization. 
A) Manuals and reports are the longest form of written communication found in office. 
B) Operations manuals establish guidelines for decision making and codes of conduct. 
C) Memorandums are the shortest form of written communication found in office. 
D) Formal letters are used to collect information inside or outside the organization.

Question 8

Identify a true statement about perceptual screens in interpersonal communication.

Accepted Answer

A) They influence the quality, accuracy, and clarity of a message. 
B) They are the uninterpreted, unanalyzed elements of a message. 
C) They are not influenced by the receiver's individual attributes. 
D) They emphasize the role of the receiver over the sender. 
A) They influence the quality, accuracy, and clarity of a message. 
B) They are the uninterpreted, unanalyzed elements of a message. 
C) They are not influenced by the receiver's individual attributes. 
D) They emphasize the role of the receiver over the sender.

Question 9

Polyphasic activity is:

Accepted Answer

A) the study of space in nonverbal communication. 
B) the study of seating arrangements. 
C) conducting face-to-face conversations with at least two people. 
D) doing more than one thing at a time, or multitasking. 
A) the study of space in nonverbal communication. 
B) the study of seating arrangements. 
C) conducting face-to-face conversations with at least two people. 
D) doing more than one thing at a time, or multitasking.

Question 10

Professional jargon may serve only to confuse and derail any attempt at clear understanding of a message by those unfamiliar with the profession.

Accepted Answer

A) True 
 B)False

Question 11

Explain two gateways through the gender barrier of communication.

Accepted Answer

Answers will vary. An important gateway

Question 12

Which of the following statements is an example of nondefensive communication?

Accepted Answer

A) Mary is always late to meetings! She lacks professionalism! 
B) I sent the memo through intracompany mail. The postman must have lost it. 
C) Dan's report is good, but I need to make one recommendation before I approve it. 
D) The check is in the mail. Don't call me again! 
A) Mary is always late to meetings! She lacks professionalism! 
B) I sent the memo through intracompany mail. The postman must have lost it. 
C) Dan's report is good, but I need to make one recommendation before I approve it. 
D) The check is in the mail. Don't call me again!

Question 13

Individuals who are subordinately defensive:

Accepted Answer

A) are egotistical. 
B) exhibit domineering behavior. 
C) do not adequately assert their thoughts. 
D) do not exhibit submissive behavior. 
A) are egotistical. 
B) exhibit domineering behavior. 
C) do not adequately assert their thoughts. 
D) do not exhibit submissive behavior.

Question 14

Compare and contrast defensive and nondefensive communication.

Accepted Answer

Answers will vary. In the workplace, def

Question 15

Kinesics is the study of an individual's perception and use of space, including territorial space.

Accepted Answer

A) True 
 B)False

Question 16

Identify a true statement about reflective listening.

Accepted Answer

A) It fails to help a communicator correct inaccuracies in a message. 
B) It emphasizes the role of the receiver in interpersonal communication. 
C) It understates the need to reflect one's core feelings. 
D) It demonstrates concern for the communicator as an object, not a person. 
A) It fails to help a communicator correct inaccuracies in a message. 
B) It emphasizes the role of the receiver in interpersonal communication. 
C) It understates the need to reflect one's core feelings. 
D) It demonstrates concern for the communicator as an object, not a person.

Question 17

In the context of interpersonal communication, which of the following is the conceptual component of a message?

Accepted Answer

A) The message's content 
B) The message's affect 
C) The receiver's attitude toward the message 
D) The communicator's gestures 
A) The message's content 
B) The message's affect 
C) The receiver's attitude toward the message 
D) The communicator's gestures

Question 18

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following practices must a supervisor avoid to reduce communication barriers in the workplace?

Accepted Answer

A) Minimizing the use of jargon and technical language 
B) Encouraging formation of non-hierarchical working relationships 
C) Providing cross-cultural training to employees 
D) Pressuring men and women to interact in similar ways 
A) Minimizing the use of jargon and technical language 
B) Encouraging formation of non-hierarchical working relationships 
C) Providing cross-cultural training to employees 
D) Pressuring men and women to interact in similar ways

Question 20

Seek & Swipe, an e-commerce website, plans to offer discounts on its latest product offerings to ten of its most loyal customers. To maximize its ability to convey the message clearly, which of the following communication media will Seek and Swipe most likely use?

Accepted Answer

A) Bulletins 
B) Telephones 
C) Face-to-face discussions 
D) Formal numeric reports 
A) Bulletins 
B) Telephones 
C) Face-to-face discussions 
D) Formal numeric reports

Information overload for employees is most likely caused when supervisors:

In the context of defensive tactics, restricting the choices of employees is an example of _____.

In contrast to two-way communication, one-way communication _____.

How do communication technologies affect behavior in the work environment?

Which of the following is a communication medium that is moderate in both information richness and data capacity?

A(n)_____ is an example of computer-mediated communication.

In the context of written communication, which of the following statements is most likely true?

Identify a true statement about perceptual screens in interpersonal communication.

Polyphasic activity is:

Professional jargon may serve only to confuse and derail any attempt at clear understanding of a message by those unfamiliar with the profession.

Explain two gateways through the gender barrier of communication.

Which of the following statements is an example of nondefensive communication?

Individuals who are subordinately defensive:

Compare and contrast defensive and nondefensive communication.

Kinesics is the study of an individual's perception and use of space, including territorial space.

Identify a true statement about reflective listening.

In the context of interpersonal communication, which of the following is the conceptual component of a message?

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Which of the following practices must a supervisor avoid to reduce communication barriers in the workplace?

Seek & Swipe, an e-commerce website, plans to offer discounts on its latest product offerings to ten of its most loyal customers. To maximize its ability to convey the message clearly, which of the following communication media will Seek and Swipe most likely use?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Information overload for employees is most likely caused when supervisors:

In the context of defensive tactics, restricting the choices of employees is an example of _____.

In contrast to two-way communication, one-way communication _____.

How do communication technologies affect behavior in the work environment?

Which of the following is a communication medium that is moderate in both information richness and data capacity?

A(n)_____ is an example of computer-mediated communication.

In the context of written communication, which of the following statements is most likely true?

Identify a true statement about perceptual screens in interpersonal communication.

Polyphasic activity is:

Professional jargon may serve only to confuse and derail any attempt at clear understanding of a message by those unfamiliar with the profession.

Explain two gateways through the gender barrier of communication.

Which of the following statements is an example of nondefensive communication?

Individuals who are subordinately defensive:

Compare and contrast defensive and nondefensive communication.

Kinesics is the study of an individual's perception and use of space, including territorial space.

Identify a true statement about reflective listening.

In the context of interpersonal communication, which of the following is the conceptual component of a message?

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Which of the following practices must a supervisor avoid to reduce communication barriers in the workplace?

Seek & Swipe, an e-commerce website, plans to offer discounts on its latest product offerings to ten of its most loyal customers. To maximize its ability to convey the message clearly, which of the following communication media will Seek and Swipe most likely use?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters