Question 1

Communicative disease refers to loneliness and social isolation resulting from the absence of heartfelt communication in relationships.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of a passive-aggressive defensive tactic?

Accepted Answer

A) Refusing a lunch invite because of a busy schedule 
B) Making hostile jokes about someone 
C) Cursing in a social environment 
D) Yelling at someone in front of other people 
A) Refusing a lunch invite because of a busy schedule 
B) Making hostile jokes about someone 
C) Cursing in a social environment 
D) Yelling at someone in front of other people

Question 3

Describe some of the common defensive tactics in work organizations.

Accepted Answer

Answers will vary. Defensive tactics are

Question 4

A balance between head and heart is achieved when a person displays positive _____.

Accepted Answer

A) defensive behavior 
B) submissive behavior 
C) communicative disease 
D) emotional competence 
A) defensive behavior 
B) submissive behavior 
C) communicative disease 
D) emotional competence

Question 5

Which of the following statements is true of using eye contact in reflective listening?

Accepted Answer

A) Too much direct eye contact during a dialogue can have an intimidating effect. 
B) Rules of appropriate eye contact are almost the same in all cultures. 
C) Direct eye contact initiated by women and children is encouraged in India. 
D) Even a periodic aversion of the eyes during a dialogue can be a barrier to effective communication. 
A) Too much direct eye contact during a dialogue can have an intimidating effect. 
B) Rules of appropriate eye contact are almost the same in all cultures. 
C) Direct eye contact initiated by women and children is encouraged in India. 
D) Even a periodic aversion of the eyes during a dialogue can be a barrier to effective communication.

Question 6

The use of new communication technologies discourages polyphasic activity in the workplace.

Accepted Answer

A) True 
 B)False

Question 7

Identify a true statement about kinesics.

Accepted Answer

A) It is the study of variations in speech of an individual. 
B) It is a form of verbal communication. 
C) It is the study of an individual's facial expressions. 
D) It is bound to culture. 
A) It is the study of variations in speech of an individual. 
B) It is a form of verbal communication. 
C) It is the study of an individual's facial expressions. 
D) It is bound to culture.

Question 8

In the context of reflective listening, a certain amount of silence:

Accepted Answer

A) ensures the accuracy of the message being delivered by the speaker. 
B) enables the listener to shift the speaker's focus from the main problem. 
C) enables the speaker and the listener to build greater empathy and openness in their relationship. 
D) gives the listener time to sort his or her own thoughts and feelings from those of the speaker. 
A) ensures the accuracy of the message being delivered by the speaker. 
B) enables the listener to shift the speaker's focus from the main problem. 
C) enables the speaker and the listener to build greater empathy and openness in their relationship. 
D) gives the listener time to sort his or her own thoughts and feelings from those of the speaker.

Question 9

Which of the following is an inappropriate channel etiquette when using YouTube?

Accepted Answer

A) Acknowledging all the comments in a review page. 
B) Using video replies to comments to escalate a problem. 
C) Indulging in self-promotion as it is a knowledge-sharing platform. 
D) Reacting defensively to negative comments. 
A) Acknowledging all the comments in a review page. 
B) Using video replies to comments to escalate a problem. 
C) Indulging in self-promotion as it is a knowledge-sharing platform. 
D) Reacting defensively to negative comments.

Question 10

Dominant defensiveness is characterized by submissive behavior.

Accepted Answer

A) True 
 B)False

Question 11

Studies show that an effect of using information communication technology (ICT)is that:

Accepted Answer

A) the verbal cues that help to decipher a message have diminished. 
B) interpersonal skills have become less blunt. 
C) the likelihood to flame, or make rude comments may increase. 
D) polyphasic activity may reduce to a great extent. 
A) the verbal cues that help to decipher a message have diminished. 
B) interpersonal skills have become less blunt. 
C) the likelihood to flame, or make rude comments may increase. 
D) polyphasic activity may reduce to a great extent.

Question 12

_____ consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

Accepted Answer

A) Kinesics 
B) Proxemics 
C) Paralanguage 
D) Verbal communication 
A) Kinesics 
B) Proxemics 
C) Paralanguage 
D) Verbal communication

Question 13

Janice feels uncomfortable working late hours in office every day. She decides to discuss the matter with her boss, Merwyn. Being a recent hire, she is hesitant and nervous to complain so early in her tenure. As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language. Using reflective listening, in response to Janice's concerns, Merwyn should first:

Accepted Answer

A) paraphrase Janice's expressed concerns. 
B) clarify Janice's implicit thoughts and feelings. 
C) reflect Janice's core feelings. 
D) affirm contact with Janice. 
A) paraphrase Janice's expressed concerns. 
B) clarify Janice's implicit thoughts and feelings. 
C) reflect Janice's core feelings. 
D) affirm contact with Janice.

Question 14

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Accepted Answer

A) True 
 B)False

Question 15

Describe the four levels of verbal response in reflective listening.

Accepted Answer

Answers will vary. Reflective listening

Question 16

In the context of barriers to communication, which of the following statements is true of gender differences?

Accepted Answer

A) Men and women tend to have similar conversational styles. 
B) Female employees expect more information overload than male employees. 
C) Male employees prefer to use telephone calls to communicate. 
D) Women often prefer to converse face to face. 
A) Men and women tend to have similar conversational styles. 
B) Female employees expect more information overload than male employees. 
C) Male employees prefer to use telephone calls to communicate. 
D) Women often prefer to converse face to face.

Question 17

Briefly explain the qualities that a good supervisor should have.

Accepted Answer

Answers will vary. Research on manager-e

Question 18

Which of the following statements is true of kinesics?

Accepted Answer

A) It is the study of body movement and posture. 
B) It is a form of verbal communication. 
C) It is the study of an individual's use of space. 
D) It is the study of the distribution of sound systems in human languages. 
A) It is the study of body movement and posture. 
B) It is a form of verbal communication. 
C) It is the study of an individual's use of space. 
D) It is the study of the distribution of sound systems in human languages.

Question 19

Passive-aggressive behavior eventually becomes:

Accepted Answer

A) dominant defensiveness. 
B) nonassertive behavior. 
C) accommodative behavior. 
D) nondefensive communication. 
A) dominant defensiveness. 
B) nonassertive behavior. 
C) accommodative behavior. 
D) nondefensive communication.

Question 20

_____ are a form of written communication that establish guidelines for decision making and codes of conduct in organizations.

Accepted Answer

A) Memorandums 
B) Subpoenas 
C) Policy manuals 
D) Legal notices 
A) Memorandums 
B) Subpoenas 
C) Policy manuals 
D) Legal notices

Communicative disease refers to loneliness and social isolation resulting from the absence of heartfelt communication in relationships.

Which of the following is an example of a passive-aggressive defensive tactic?

Describe some of the common defensive tactics in work organizations.

A balance between head and heart is achieved when a person displays positive _____.

Which of the following statements is true of using eye contact in reflective listening?

The use of new communication technologies discourages polyphasic activity in the workplace.

Identify a true statement about kinesics.

In the context of reflective listening, a certain amount of silence:

Which of the following is an inappropriate channel etiquette when using YouTube?

Dominant defensiveness is characterized by submissive behavior.

Studies show that an effect of using information communication technology (ICT)is that:

_____ consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Describe the four levels of verbal response in reflective listening.

In the context of barriers to communication, which of the following statements is true of gender differences?

Briefly explain the qualities that a good supervisor should have.

Which of the following statements is true of kinesics?

Passive-aggressive behavior eventually becomes:

_____ are a form of written communication that establish guidelines for decision making and codes of conduct in organizations.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Communicative disease refers to loneliness and social isolation resulting from the absence of heartfelt communication in relationships.

Which of the following is an example of a passive-aggressive defensive tactic?

Describe some of the common defensive tactics in work organizations.

A balance between head and heart is achieved when a person displays positive _____.

Which of the following statements is true of using eye contact in reflective listening?

The use of new communication technologies discourages polyphasic activity in the workplace.

Identify a true statement about kinesics.

In the context of reflective listening, a certain amount of silence:

Which of the following is an inappropriate channel etiquette when using YouTube?

Dominant defensiveness is characterized by submissive behavior.

Studies show that an effect of using information communication technology (ICT)is that:

_____ consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Describe the four levels of verbal response in reflective listening.

In the context of barriers to communication, which of the following statements is true of gender differences?

Briefly explain the qualities that a good supervisor should have.

Which of the following statements is true of kinesics?

Passive-aggressive behavior eventually becomes:

_____ are a form of written communication that establish guidelines for decision making and codes of conduct in organizations.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters