Question 1

Identify a true statement about organization development.

Accepted Answer

A) It involves the application of social science theory and research in order to increase individual and organizational well-being and effectiveness. 
B) It is based on the idea of force field analysis. 
C) It is a structured cycle of diagnosing organizational problems and opportunities and then applying expertise to them. 
D) It undermines the reciprocal relationship between individuals and organizations. 
A) It involves the application of social science theory and research in order to increase individual and organizational well-being and effectiveness. 
B) It is based on the idea of force field analysis. 
C) It is a structured cycle of diagnosing organizational problems and opportunities and then applying expertise to them. 
D) It undermines the reciprocal relationship between individuals and organizations.

Question 2

_____ can be used to identify and nurture talented employees for potential promotion in an organization.

Accepted Answer

A) Role negotiation 
B) Role-playing 
C) Process consultation 
D) Career planning 
A) Role negotiation 
B) Role-playing 
C) Process consultation 
D) Career planning

Question 3

Which of the following techniques is an organization development intervention that is targeted at individuals?

Accepted Answer

A) Survey feedback 
B) Skills training 
C) Management by objectives 
D) Process consultation 
A) Survey feedback 
B) Skills training 
C) Management by objectives 
D) Process consultation

Question 4

Which of the following statements is true of action learning?

Accepted Answer

A) In action learning, leaders take on unfamiliar problems in familiar settings. 
B) In action learning, leaders meet annually in large groups to discuss problems. 
C) The outcome of action learning is that leaders learn about themselves through the challenges of their comrades. 
D) Techniques that provide action learning for participants are executive coaching, role negotiation, and job redesign. 
A) In action learning, leaders take on unfamiliar problems in familiar settings. 
B) In action learning, leaders meet annually in large groups to discuss problems. 
C) The outcome of action learning is that leaders learn about themselves through the challenges of their comrades. 
D) Techniques that provide action learning for participants are executive coaching, role negotiation, and job redesign.

Question 5

Which of the following is true of managing ethical behavior?

Accepted Answer

A) Ethical issues are always public and monumental. 
B) Organizations must create a culture that discourages ethical behavior. 
C) Ethical behavior is a major internal force for change in an organization. 
D) Society expects organizations to maintain ethical behavior in relationships with customers. 
A) Ethical issues are always public and monumental. 
B) Organizations must create a culture that discourages ethical behavior. 
C) Ethical behavior is a major internal force for change in an organization. 
D) Society expects organizations to maintain ethical behavior in relationships with customers.

Question 6

According to Kurt Lewin's change model, _____ involves encouraging individuals to discard old behaviors by shaking up the equilibrium state that maintains the status quo.

Accepted Answer

A) filtering 
B) moving 
C) unfreezing 
D) refreezing 
A) filtering 
B) moving 
C) unfreezing 
D) refreezing

Question 7

Discuss how technological change acts as a major external force for change in organizations.

Accepted Answer

Answers will vary. Rapid technological i

Question 8

Which of the following is true of workforce diversity?

Accepted Answer

A) Women's participation in the workforce has climbed steadily. 
B) Currently, the U.S. labor force is 47 percent male. 
C) As a result of globalization, the workforce has become less culturally diverse. 
D) Men earn more than half of bachelor's degrees, master's degrees, and doctorates. 
A) Women's participation in the workforce has climbed steadily. 
B) Currently, the U.S. labor force is 47 percent male. 
C) As a result of globalization, the workforce has become less culturally diverse. 
D) Men earn more than half of bachelor's degrees, master's degrees, and doctorates.

Question 9

Kurt Lewin's model of the change process is based on the idea of _____.

Accepted Answer

A) process consultation 
B) force field analysis 
C) management by objectives 
D) job redesign 
A) process consultation 
B) force field analysis 
C) management by objectives 
D) job redesign

Question 10

_____ is a crucial step in managing change that examines the skills and competencies that employees must have to achieve the goals of the change.

Accepted Answer

A) Brainstorming 
B) Process consultation 
C) A needs analysis 
D) A systematic survey 
A) Brainstorming 
B) Process consultation 
C) A needs analysis 
D) A systematic survey

Question 11

Briefly discuss the importance of promoting resilience among employees during times of change in organizations.

Accepted Answer

Answers will vary. Promoting resilience

Question 12

Emerald Inc. sponsors a corporate outing for its employees annually wherein employees participate in activities such as scavenger hunts and laser tag. This scenario illustrates that Emerald Inc. is using outdoor challenges to:

Accepted Answer

A) improve leadership skills. 
B) improve team building. 
C) obtain employee feedback. 
D) improve role negotiation skills. 
A) improve leadership skills. 
B) improve team building. 
C) obtain employee feedback. 
D) improve role negotiation skills.

Question 13

Kurt Lewin's change model is based on the idea of diagnosis and needs analysis.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true of globalization?

Accepted Answer

A) Global business carries unique risks not found by firms competing within a single nation. 
B) Globalization decreases workforce diversity in organizations. 
C) Globalization decreases competition among firms. 
D) Global business involves a single government and a single legal system. 
A) Global business carries unique risks not found by firms competing within a single nation. 
B) Globalization decreases workforce diversity in organizations. 
C) Globalization decreases competition among firms. 
D) Global business involves a single government and a single legal system.

Question 15

Which of the following is a form of job redesign?

Accepted Answer

A) Brainstorming 
B) Process consultation 
C) Telecommuting 
D) Executive coaching 
A) Brainstorming 
B) Process consultation 
C) Telecommuting 
D) Executive coaching

Question 16

_____ is a widely used organization development intervention method whereby employee attitudes are solicited using a questionnaire.

Accepted Answer

A) Process consultation 
B) Survey feedback 
C) Executive coaching 
D) Management by objectives 
A) Process consultation 
B) Survey feedback 
C) Executive coaching 
D) Management by objectives

Question 17

Explain the internal forces for change in organizations.

Accepted Answer

Answers will vary. Pressures for change

Question 18

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?

Accepted Answer

A) It is often used as a sole organization development method. 
B) The ownership of a successful outcome rests with the chief executive officer of a company. 
C) It is an interactive technique between employees of a company and an outside consultant. 
D) One of the distinguishing features of process consultation is that an inside consultant is used. 
A) It is often used as a sole organization development method. 
B) The ownership of a successful outcome rests with the chief executive officer of a company. 
C) It is an interactive technique between employees of a company and an outside consultant. 
D) One of the distinguishing features of process consultation is that an inside consultant is used.

Question 19

Before any organization development intervention is planned, _____.

Accepted Answer

A) force field analysis should be used for decision making 
B) a thorough organizational diagnosis should be conducted 
C) individuals should be encouraged to discard old behaviors 
D) new attitudes, values, and behaviors should be established as the new status quo 
A) force field analysis should be used for decision making 
B) a thorough organizational diagnosis should be conducted 
C) individuals should be encouraged to discard old behaviors 
D) new attitudes, values, and behaviors should be established as the new status quo

Question 20

The term diagnosis comes from two Greek words, dial (through)and gnosis (knowledge).

Accepted Answer

A) True 
 B)False

Identify a true statement about organization development.

_____ can be used to identify and nurture talented employees for potential promotion in an organization.

Which of the following techniques is an organization development intervention that is targeted at individuals?

Which of the following statements is true of action learning?

Which of the following is true of managing ethical behavior?

According to Kurt Lewin's change model, _____ involves encouraging individuals to discard old behaviors by shaking up the equilibrium state that maintains the status quo.

Discuss how technological change acts as a major external force for change in organizations.

Which of the following is true of workforce diversity?

Kurt Lewin's model of the change process is based on the idea of _____.

_____ is a crucial step in managing change that examines the skills and competencies that employees must have to achieve the goals of the change.

Briefly discuss the importance of promoting resilience among employees during times of change in organizations.

Emerald Inc. sponsors a corporate outing for its employees annually wherein employees participate in activities such as scavenger hunts and laser tag. This scenario illustrates that Emerald Inc. is using outdoor challenges to:

Kurt Lewin's change model is based on the idea of diagnosis and needs analysis.

Which of the following is true of globalization?

Which of the following is a form of job redesign?

_____ is a widely used organization development intervention method whereby employee attitudes are solicited using a questionnaire.

Explain the internal forces for change in organizations.

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?

Before any organization development intervention is planned, _____.

The term diagnosis comes from two Greek words, dial (through)and gnosis (knowledge).

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

Identify a true statement about organization development.

_____ can be used to identify and nurture talented employees for potential promotion in an organization.

Which of the following techniques is an organization development intervention that is targeted at individuals?

Which of the following statements is true of action learning?

Which of the following is true of managing ethical behavior?

According to Kurt Lewin's change model, _____ involves encouraging individuals to discard old behaviors by shaking up the equilibrium state that maintains the status quo.

Discuss how technological change acts as a major external force for change in organizations.

Which of the following is true of workforce diversity?

Kurt Lewin's model of the change process is based on the idea of _____.

_____ is a crucial step in managing change that examines the skills and competencies that employees must have to achieve the goals of the change.

Briefly discuss the importance of promoting resilience among employees during times of change in organizations.

Emerald Inc. sponsors a corporate outing for its employees annually wherein employees participate in activities such as scavenger hunts and laser tag. This scenario illustrates that Emerald Inc. is using outdoor challenges to:

Kurt Lewin's change model is based on the idea of diagnosis and needs analysis.

Which of the following is true of globalization?

Which of the following is a form of job redesign?

_____ is a widely used organization development intervention method whereby employee attitudes are solicited using a questionnaire.

Explain the internal forces for change in organizations.

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?

Before any organization development intervention is planned, _____.

The term diagnosis comes from two Greek words, dial (through)and gnosis (knowledge).

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters