Question 1

One popular technique for leadership training and development is to send future leaders to off-site training classes.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an essential first step for any organization development intervention?

Accepted Answer

A) Diagnosis 
B) Force field analysis 
C) Needs analysis 
D) Process consultation 
A) Diagnosis 
B) Force field analysis 
C) Needs analysis 
D) Process consultation

Question 3

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):

Accepted Answer

A) incremental change. 
B) nonreversible change. 
C) strategic change. 
D) transactional change. 
A) incremental change. 
B) nonreversible change. 
C) strategic change. 
D) transactional change.

Question 4

The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.

Accepted Answer

A) True 
 B)False

Question 5

Identify an individual-focused technique for organization development intervention.

Accepted Answer

A) Role negotiation 
B) Survey feedback 
C) Process consultation 
D) Management by objectives 
A) Role negotiation 
B) Survey feedback 
C) Process consultation 
D) Management by objectives

Question 6

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Accepted Answer

A) True 
 B)False

Question 7

Management by objectives, team building, and survey feedback are _____ techniques for organization development intervention.

Accepted Answer

A) group-focused 
B) individual-focused 
C) diagnostic 
D) quantitative 
A) group-focused 
B) individual-focused 
C) diagnostic 
D) quantitative

Question 8

Identify a group-focused technique for organization development intervention.

Accepted Answer

A) Leadership training and development programs 
B) Product and service quality programs 
C) Wellness programs 
D) Career-planning activities 
A) Leadership training and development programs 
B) Product and service quality programs 
C) Wellness programs 
D) Career-planning activities

Question 9

_____ is a group-focused organization development intervention technique designed to improve the effectiveness of a work group.

Accepted Answer

A) Executive coaching 
B) Role negotiation 
C) Team building 
D) Job redesign 
A) Executive coaching 
B) Role negotiation 
C) Team building 
D) Job redesign

Question 10

Kurt Lewin's change model begins with _____, which is a crucial first hurdle in the change process.

Accepted Answer

A) filtering 
B) moving 
C) refreezing 
D) unfreezing 
A) filtering 
B) moving 
C) refreezing 
D) unfreezing

Question 11

_____ involves the setting of initial targets, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.

Accepted Answer

A) Management by objectives 
B) Management by exception 
C) Survey feedback 
D) Process consultation 
A) Management by objectives 
B) Management by exception 
C) Survey feedback 
D) Process consultation

Question 12

One of the key principles on which the famed Toyota Way of doing business is focused on is respect for organizational processes.

Accepted Answer

A) True 
 B)False

Question 13

Restructuring of an organization is an example of a(n)_____.

Accepted Answer

A) strategic change 
B) transactional change 
C) incremental change 
D) operational change 
A) strategic change 
B) transactional change 
C) incremental change 
D) operational change

Question 14

Briefly describe the characteristics of organization development (OD).

Accepted Answer

Answers will vary. Organization developm

Question 15

Which of the following is true of change leaders within organizations?

Accepted Answer

A) They are more task oriented than general managers. 
B) They strictly adhere to one leadership style. 
C) They are preferred by employees because of their impartiality. 
D) They use a balance of technical and interpersonal skills. 
A) They are more task oriented than general managers. 
B) They strictly adhere to one leadership style. 
C) They are preferred by employees because of their impartiality. 
D) They use a balance of technical and interpersonal skills.

Question 16

Distinguish between incremental, strategic, and transformational changes.

Accepted Answer

Answers will vary. Change of a relativel

Question 17

In process consultation, the ownership of a successful outcome rests with the _____.

Accepted Answer

A) outside consultant 
B) employees 
C) chief executive officer 
D) trainers 
A) outside consultant 
B) employees 
C) chief executive officer 
D) trainers

Question 18

Which of the following is a disadvantage that internal change agents have in managing the change process in an organization?

Accepted Answer

A) They do not know about the organization's history and political system. 
B) They are careless about managing change as the change does not directly affect them. 
C) They do not understand the organization's culture. 
D) They are too close to the situation to have an objective view of what needs to be done. 
A) They do not know about the organization's history and political system. 
B) They are careless about managing change as the change does not directly affect them. 
C) They do not understand the organization's culture. 
D) They are too close to the situation to have an objective view of what needs to be done.

Question 19

Wellness programs are a group-focused technique for organization development intervention.

Accepted Answer

A) True 
 B)False

Question 20

An example of an internal force for change in an organization is when a group of workers of a company protest against an increase in working hours.

Accepted Answer

A) True 
 B)False

One popular technique for leadership training and development is to send future leaders to off-site training classes.

Which of the following is an essential first step for any organization development intervention?

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):

The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.

Identify an individual-focused technique for organization development intervention.

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Management by objectives, team building, and survey feedback are _____ techniques for organization development intervention.

Identify a group-focused technique for organization development intervention.

_____ is a group-focused organization development intervention technique designed to improve the effectiveness of a work group.

Kurt Lewin's change model begins with _____, which is a crucial first hurdle in the change process.

_____ involves the setting of initial targets, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.

One of the key principles on which the famed Toyota Way of doing business is focused on is respect for organizational processes.

Restructuring of an organization is an example of a(n)_____.

Briefly describe the characteristics of organization development (OD).

Which of the following is true of change leaders within organizations?

Distinguish between incremental, strategic, and transformational changes.

In process consultation, the ownership of a successful outcome rests with the _____.

Which of the following is a disadvantage that internal change agents have in managing the change process in an organization?

Wellness programs are a group-focused technique for organization development intervention.

An example of an internal force for change in an organization is when a group of workers of a company protest against an increase in working hours.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

One popular technique for leadership training and development is to send future leaders to off-site training classes.

Which of the following is an essential first step for any organization development intervention?

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):

The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.

Identify an individual-focused technique for organization development intervention.

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Management by objectives, team building, and survey feedback are _____ techniques for organization development intervention.

Identify a group-focused technique for organization development intervention.

_____ is a group-focused organization development intervention technique designed to improve the effectiveness of a work group.

Kurt Lewin's change model begins with _____, which is a crucial first hurdle in the change process.

_____ involves the setting of initial targets, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.

One of the key principles on which the famed Toyota Way of doing business is focused on is respect for organizational processes.

Restructuring of an organization is an example of a(n)_____.

Briefly describe the characteristics of organization development (OD).

Which of the following is true of change leaders within organizations?

Distinguish between incremental, strategic, and transformational changes.

In process consultation, the ownership of a successful outcome rests with the _____.

Which of the following is a disadvantage that internal change agents have in managing the change process in an organization?

Wellness programs are a group-focused technique for organization development intervention.

An example of an internal force for change in an organization is when a group of workers of a company protest against an increase in working hours.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters