Exam 8: Employee Behavior and Motivation

The Principles of Scientific Management was written by ________.

According to the classical theory of motivation,attention from the supervisor is more of a motivator than money.

Performance behaviors contribute directly to company productivity.

Performance behaviors are always easy to assess.

Counterproductive behaviors include all but which of the following?

According to Herzberg's two-factor theory,managers should ensure hygiene factors are acceptable,then offer motivation factors as a means of improving satisfaction and motivation.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -How might the use of participative management and empowerment change the situation?

Which of the following tend to increase satisfaction in jobs lacking in motivating factors?

How does AES Corporation use employee participation and teamwork?

Which of the following theories suggest that people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining?

Which of the following statements is TRUE regarding teams in the workplace?

According to the two-factor theory,what type of factors refers to the environment in which workers perform their work?

According to research,emotional intelligence cannot be developed or learned.

________ are the total set of work-related behaviors that the organization expects employees to display.

What is behavior modification?

________ is designed to change behavior by presenting people with unpleasant consequences if they fail to change in desirable ways.

According to Maslow,a set of needs continues to motivate behavior even after the set of needs has been satisfied.

Even if hygiene factors have been satisfied,at least one motivation factor must be present for an employee to be motivated.

Which of the following best describes scientific management?

Agreeableness,emotionality,and extroversion are all part of ________.