Exam 8: Employee Behavior and Motivation

Under a flextime program,employees can choose their own work hours,within guidelines set by the employer.

Jess is a very hard working doctor.She is highly proficient in her specialty and exhibits a high skill level as well as loyalty to her employer.In terms of the psychological contract,these characteristics could be described as ________.

________ is the set of forces that cause people to behave in certain ways.

Which of the following is NOT an advantage of flextime?

How does expectancy theory apply to this scenario?

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Does equity theory apply in this scenario? Explain.

Christine Choi is a programmer for BMC Software in Houston.In terms of a psychological contract,her ________ include her education,skills,effort,time,and energy.

Using ________,firms that analyzed jobs and found better ways to perform them were able to produce goods more cheaply,make higher profits,and thus pay and motivate workers more than its competitors.

Explain the human resources model (Theory X and Theory Y).

According to many experts,motivational impact is the biggest advantage of MBO.

When a company pays rewards for desired behaviors in employees,it is using ________.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Would Cliff Richards be categorized as a Theory X or Theory Y manager? Explain.

What is the consequence of dissatisfied employees?

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Bridget is hoping that her employees will not ask for modified work schedules.What might be her fears?

________ reflects a person's comfort level with relationships.

Employees are given a voice in how they do their jobs and how the company is managed in ________.

Two-factor theory examines the relationship between effort and performance.

How can managers promote job satisfaction?

Jack is a great employee.He is poised,calm,and resilient and handles stressful situations well.Jack's supervisor describes him as having positive ________.

Stability and a pension plan can meet the ________ needs level in the hierarchy of needs model.