Exam 8: Employee Behavior and Motivation

Which of the following best describes organizational citizenship?

Discuss the potential benefits to the employer from a flextime program.

Discuss management by objectives (MBO).

Which of the following helps explain why some people do not work as hard as they can when their salaries are based purely on seniority?

Explain the classical theory of motivation.

With job rotation,conventional office space is redesigned to accommodate jobs that are less dependent on assigned spaces.

Shelter and salary can meet the ________ needs in the hierarchy of needs model.

Under what conditions might the use of work teams be inappropriate?

Maslow's theory recognizes that ________.

Job rotation is a form of job enrichment.

According to equity theory,which of the following is NOT an employee input?

According to Herzberg,recognition for a job well done is a ________.

A(n)________ is the set of expectations held by employees concerning what they will contribute to an organization and what the organization will provide in return.

With job sharing,companies often experience increased turnover.

Individuals may satisfy social needs by making and maintaining friendships at work.

Which expression may best describe the Hawthorne effect?

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

The set of forces that cause people to behave in certain ways is called ________.

Expectancy theory suggests that a student will study harder if she thinks there is a greater chance of getting an A.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Should Bridget implement a job rotation program? Explain.