Exam 8: Employee Behavior and Motivation

Morale is sometimes referred to as ________.

Personality and attitudes are dimensions of ________.

Balancing anxiety,fear,and anger so that they do not overly interfere with getting things accomplished is a part of emotional intelligence.

The benefits of organizational citizenship are more indirect than the benefits of performance behaviors.

Among the new forms of inducements some companies are providing are additional training opportunities and increased flexibility in work schedules.

George is a management consultant hired by United Manufacturing.He is trying to find better ways to perform jobs in hopes of increasing efficiency and profits.George likely advocates ________.

Which of the following studies was conducted at Western Electric outside Chicago,Illinois,beginning in 1925?

What is empowerment?

In a work-share program,employees work in teams to achieve goals.

Motivation factors are directly related to the work that employees perform; hygiene factors refer to the environment in which they work.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -What advice might Herzberg give Bridget about dissatisfaction among her employees?

Steelcase requires employees to work eight-hour days but allows them to choose their start and end times.Steelcase has implemented a ________ program.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Why might job enrichment and job redesign programs be more beneficial than MBO or goal setting programs for the employees in this scenario?

Michael is a great employee.He focuses on relatively few tasks at one time and is highly organized,responsible,and self-disciplined.Michael's supervisor describes him as being high in ________.

According to Herzberg's two-factor theory,people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining.

Job redesign includes all of the following except:

Some people use the word morale instead of job satisfaction.

According to which theory are workers motivated solely by money?

Telecommuting is a version of ________.

Patti is a great employee.She is very curious and willing to consider and accept new ideas.Patti's supervisor describes her as being high in ________.