Exam 8: Employee Behavior and Motivation

MBO involves managers and subordinates in setting goals and evaluating progress.

Organizational commitment reflects an individual's identification with the organization and its mission.

According to equity theory,which of the following is NOT an employee output?

For an individual to feel equitably treated,her ratio of contribution to return must only be fair,not necessarily the same,when compared with other individuals' ratios.

Another word for job satisfaction is ________.

For an individual to feel equitably treated,his ratio of contribution to return must be the same as the other individual's ratio with whom he or she is comparing.

Emotional intelligence does not play a role in employee personality.

Feelings of fairness as compared to others are explained in ________.

Kent wants to motivate the maintenance staff to be more productive.He starts by providing training and assures employees that high productivity will be rewarded.Employees are asked to identify the rewards that would mean the most to them.Kent likely subscribes to the ________ theory of motivation.

A psychological contract is a person's set of expectations regarding what he or she will contribute to the organization and what the organization will provide in return.

What are hygiene factors?

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Does the scenario indicate whether Bridget is a Theory Y manager? Explain.

In terms of psychological contracts,________ refer to what the organization provides to the employee.

A person's ability to get along with others is referred to as ________.

Which of the following theories focuses on social comparisons?

A good person-job fit is one in which the employee's contributions match the inducements the organization offers.