Exam 8: Employee Behavior and Motivation

McGregor argued that Theory Y managers are less likely to have satisfied,motivated employees.

Self-awareness,empathy,and social skills are all part of ________.

________ refers to one's ability to understand how others feel.

Describe job satisfaction and morale.

Debbie is a great employee.She is willing to work overtime,helps newcomers adjust to the organization,and does more than required by her job.These characteristics are examples of ________.

Why did they then achieve these ideals?

In what three ways is job redesign typically implemented?

Which of the following focuses on a ratio of contribution to return?

Describe expectancy theory.

Time-and-motion studies are associated with which theory of management?

Explain the concept of a psychological contract.

Job enrichment includes combining tasks,forming natural work groups,and establishing client relationships.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -How could Bridget implement MBO? What benefits might she expect from this approach?

Hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations,according to the ________.

Why is workplace violence increasing?

Zainab is a great employee.She is really in tough with her feelings and is effective at making decisions to guide her life.Zainab's supervisor describes her as being high in ________.

Participation and empowerment work more effectively in large firms than in small firms.

Explain performance,organizational citizenship,and counterproductive behaviors.

An example of a modified work schedule is ________.

Tina is the most productive employee in her department.When her manager retires,Tina doesn't apply for the job,in spite of her excellent record and the pay and prestige associated with the job.She believes that the job will go to someone who has more seniority.Based on expectancy theory,Tina doesn't apply for the job based on ________.