Exam 8: Employee Behavior and Motivation

The use of teams can increase motivation and job satisfaction.

In equity theory,the social comparison made by an employee relative to the treatment by the organization to others is similar to ________.

According to the two-factor theory,how should managers enhance motivation?

Through ________,employees are given a voice in how they do their jobs and how the company is managed.

Explain two-factor theory.

Douglas believes that his employees are self-motivated and growth-oriented.He is a ________ manager.

Hygiene factors affect motivation only if they are absent or fail to meet expectations.

How does Maslow's hierarchy of needs model explain employee motivation?

________ is the tendency for productivity to increase when workers believe they are receiving special attention from management.

How can teams lead to higher levels of employee motivation and satisfaction in smaller firms?

According to the classical theory of motivation,workers are motivated by ________.

Friends at work can meet the ________ needs level in the hierarchy of needs model.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -What type(s)of positive reinforcement has Bridget attempted to use?

Describe equity theory.

What four values did Roger Sant and Dennis Bakke establish their huge international energy company on?

When two people work part-time to share a single full-time job,it is referred to as ________.

Explain McGregor's Theory X and Theory Y.

Annie enjoys her job at a major consulting firm.She is well paid and there are lots of opportunities to move up within the company.In terms of the psychological contract,these factors are considered ________.

How common is workplace violence?

Sue works very hard and is the most productive worker on her dayshift.When a position opens on the evening shift,Sue is encouraged to apply but does not; she has children and wants to be home in the evening.Based on expectancy theory,Sue doesn't apply for the job based on ________.