Exam 8: Employee Behavior and Motivation

Which statement is FALSE regarding MBO?

What is the difference between job enrichment and job redesign?

According to expectancy theory,people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining.

Explain the psychological contract.

Motivation factors are directly related to the work that employees perform; hygiene factors refer to ________.

Explain the hierarchy of needs model.

Managers who subscribe to ________ believe that people are naturally lazy and uncooperative and must be either punished or rewarded to be made productive.

Which researcher's theory suggests that lower-level needs must be met before a person tries to satisfy higher-level needs?

________ refers to one's ability to get along with others.

Empathy is a dimension of emotional intelligence.

Following the Hawthorne studies,managers began to focus more on money and other tangible motivators in the workplace.

Short Case Scenario 8-1 Bridget Jones has been the manager of the research office at her company for over a year. She is beginning to wonder if she will ever be comfortable in this role. Her employees seem dissatisfied and are not working their hardest. Bridget leaves work most days feeling that there must be a better way to manage. Remembering the lessons of the Hawthorne studies, Bridget works hard to praise her employees regularly. The work that her employees do is relatively interesting and there are considerable opportunities for advancement and growth. Bridget holds regular staff meetings to get input from her employees before making decisions. In spite of these efforts, Bridget's employees seem to be dissatisfied. At the company's annual meeting, she runs into Cliff Richards, her predecessor in the job. She shares her frustrations and asks him for advice. Cliff says, "Management is simple-people are naturally lazy and uncooperative. To make them productive, they must be punished for negative behavior and rewarded when they work hard." Bridget finds this hard to accept, but replies with "Thanks for the advice, Cliff. I'll think about what you've said." -Given the situation,what might be missing from the workers' psychological contracts?

________ refers to a person's ability to understand and have compassion for how others are feeling.

What is meant by emotional intelligence?

Theory X and Theory Y are ________.

John is learning French.He knows he can become fluent if he practices two hours every day and expects that his upcoming trip to France will be more enjoyable if he develops some fluency in the language.John's motivation to learn French can best be explained by ________.

Which statement is true regarding individual differences?

In terms of a psychological contract,inducements represent what employees will contribute to an organization.

According to Maslow's hierarchy of needs,once a set of needs has been satisfied,it ceases to motivate behavior.

According to Theory Y managers,employees are resistant to change and seek responsibility.