Question 1

________ is the positive behaviors that do not directly contribute to the bottom line.

Accepted Answer

A)  Performance behavior 
B)  Employee behavior 
C)  Counterproductive behavior 
D)  Organizational citizenship 
A)  Performance behavior 
B)  Employee behavior 
C)  Counterproductive behavior 
D)  Organizational citizenship

Question 2

Motivation factors lie along a continuum from satisfaction to dissatisfaction,whereas hygiene factors lie on a continuum from ________ to ________.

Accepted Answer

A)  dissatisfaction; satisfaction 
B)  dissatisfaction; no dissatisfaction 
C)  satisfaction; no satisfaction 
D)  satisfaction; dissatisfaction 
A)  dissatisfaction; satisfaction 
B)  dissatisfaction; no dissatisfaction 
C)  satisfaction; no satisfaction 
D)  satisfaction; dissatisfaction

Question 3

Emily is a great employee.She understands the feelings of others and exhibits a high level of compassion.Emily's supervisor describes her as being high in ________.

Accepted Answer

A)  conscientiousness 
B)  emotionality 
C)  empathy 
D)  self-awareness 
A)  conscientiousness 
B)  emotionality 
C)  empathy 
D)  self-awareness

Question 4

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Accepted Answer

A)  goal-setting theory 
B)  hierarchy of needs 
C)  expectancy theory 
D)  equity theory 
A)  goal-setting theory 
B)  hierarchy of needs 
C)  expectancy theory 
D)  equity theory

Question 5

Hygiene factors are ________.

Accepted Answer

A)  motivators 
B)  factors that may lead to dissatisfaction when present 
C)  factors that may lead to satisfaction when present 
D)  factors that may lead to dissatisfaction when absent 
A)  motivators 
B)  factors that may lead to dissatisfaction when present 
C)  factors that may lead to satisfaction when present 
D)  factors that may lead to dissatisfaction when absent

Question 6

The researchers studying the Hawthorne Works concluded that productivity rose in response to almost any management action that workers interpreted as special attention.

Accepted Answer

A) True 
 B)False

Question 7

All organizations face the basic challenge of managing psychological contracts.

Accepted Answer

A) True 
 B)False

Question 8

How can managers minimize the chance of workplace violence?

Accepted Answer

Mangers can minimize the chance of workp

Question 9

The essence behind management by objectives (MBO)is that performance goals are used to direct and motivate behavior.

Accepted Answer

A) True 
 B)False

Question 10

Managers who subscribe to ________ believe that people are naturally energetic,growth-oriented,self-motivated,and interested in being productive.

Accepted Answer

A)  scientific management 
B)  Theory X 
C)  Theory Y 
D)  two-factor theory 
A)  scientific management 
B)  Theory X 
C)  Theory Y 
D)  two-factor theory

Question 11

According to Maslow,needs are hierarchical because lower-level needs must be met before higher-level needs.

Accepted Answer

A) True 
 B)False

Question 12

What are the "big five" personality traits?

Accepted Answer

The "big five" personality tra

Question 13

How does the classical theory of motivation differ from the Hawthorne studies?

Accepted Answer

According to the classical theory of mot

Question 14

Define personality and explain the relevance of the "big five" personality traits to organizations.

Accepted Answer

Personality is the relatively stable set

Question 15

High levels of job satisfaction inevitably lead to higher levels of productivity.

Accepted Answer

A) True 
 B)False

Question 16

If an employee senses inequity in the psychological contract,he/she may look for a better job elsewhere.

Accepted Answer

A) True 
 B)False

Question 17

________ is a system of collaborative goal setting that extends from the top of an organization to the bottom.

Accepted Answer

A)  Equity theory 
B)  Two-factor theory 
C)  MBO 
D)  Empowerment 
A)  Equity theory 
B)  Two-factor theory 
C)  MBO 
D)  Empowerment

Question 18

According to Herzberg,working conditions are an example of ________.

Accepted Answer

A)  hygiene factors 
B)  differential factors 
C)  contributions 
D)  scientific factors 
A)  hygiene factors 
B)  differential factors 
C)  contributions 
D)  scientific factors

Question 19

Who does MBO involve in the organization?

Accepted Answer

A)  everyone working as a team 
B)  managers and subordinates 
C)  managers only 
D)  subordinates only 
A)  everyone working as a team 
B)  managers and subordinates 
C)  managers only 
D)  subordinates only

Question 20

Positive reinforcement is used when a company or manager provides a reward when employees exhibit desired behaviors.

Accepted Answer

A) True 
 B)False

________ is the positive behaviors that do not directly contribute to the bottom line.

Motivation factors lie along a continuum from satisfaction to dissatisfaction,whereas hygiene factors lie on a continuum from to .

Emily is a great employee.She understands the feelings of others and exhibits a high level of compassion.Emily's supervisor describes her as being high in ________.

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Hygiene factors are ________.

The researchers studying the Hawthorne Works concluded that productivity rose in response to almost any management action that workers interpreted as special attention.

All organizations face the basic challenge of managing psychological contracts.

How can managers minimize the chance of workplace violence?

The essence behind management by objectives (MBO)is that performance goals are used to direct and motivate behavior.

Managers who subscribe to ________ believe that people are naturally energetic,growth-oriented,self-motivated,and interested in being productive.

According to Maslow,needs are hierarchical because lower-level needs must be met before higher-level needs.

What are the "big five" personality traits?

How does the classical theory of motivation differ from the Hawthorne studies?

Define personality and explain the relevance of the "big five" personality traits to organizations.

High levels of job satisfaction inevitably lead to higher levels of productivity.

If an employee senses inequity in the psychological contract,he/she may look for a better job elsewhere.

________ is a system of collaborative goal setting that extends from the top of an organization to the bottom.

According to Herzberg,working conditions are an example of ________.

Who does MBO involve in the organization?

Positive reinforcement is used when a company or manager provides a reward when employees exhibit desired behaviors.

The U.S.Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Operations Management and Quality

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 8: Employee Behavior and Motivation

________ is the positive behaviors that do not directly contribute to the bottom line.

Motivation factors lie along a continuum from satisfaction to dissatisfaction,whereas hygiene factors lie on a continuum from ________ to ________.

Emily is a great employee.She understands the feelings of others and exhibits a high level of compassion.Emily's supervisor describes her as being high in ________.

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Hygiene factors are ________.

The researchers studying the Hawthorne Works concluded that productivity rose in response to almost any management action that workers interpreted as special attention.

All organizations face the basic challenge of managing psychological contracts.

How can managers minimize the chance of workplace violence?

The essence behind management by objectives (MBO)is that performance goals are used to direct and motivate behavior.

Managers who subscribe to ________ believe that people are naturally energetic,growth-oriented,self-motivated,and interested in being productive.

According to Maslow,needs are hierarchical because lower-level needs must be met before higher-level needs.

What are the "big five" personality traits?

How does the classical theory of motivation differ from the Hawthorne studies?

Define personality and explain the relevance of the "big five" personality traits to organizations.

High levels of job satisfaction inevitably lead to higher levels of productivity.

If an employee senses inequity in the psychological contract,he/she may look for a better job elsewhere.

________ is a system of collaborative goal setting that extends from the top of an organization to the bottom.

According to Herzberg,working conditions are an example of ________.

Who does MBO involve in the organization?

Positive reinforcement is used when a company or manager provides a reward when employees exhibit desired behaviors.

The U.S.Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Operations Management and Quality

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Motivation factors lie along a continuum from satisfaction to dissatisfaction,whereas hygiene factors lie on a continuum from to .