Exam 10: Managing Interpersonal Conflicts

Why is win-win negotiation seldom used?

Direct aggression and passive aggression are two forms of the competing conflict style.

Lisa is upset with her friend Becky; however, Lisa doesn't want to upset Becky, so she decides not to say anything. Lisa is using the avoiding conflict style.

You are upset with your friend Laura because she borrowed your textbook and hasn't returned it. You say negative things about Laura to some mutual friends, and tell them Laura is "undependable." What conflict style did you demonstrate?

Rose, who is known to be a very aggressive person, has just transferred to a history class, and within weeks she begins to bully Alice. Most of the class thinks this behaviour is harmful and unacceptable. Finally, Roberta says to Rose, "You need to stop abusing Alice, or we will report you to the principal." Which characteristic of a conflict does Roberta's action represent?

Mathew had to stop cutting his grass because his neighbour, Ayesha, was hosting a backyard party. Mathew is frustrated because this is his only day off to take care of his yard work. Ayesha notices this and walks over and informs Mathew that her entire party will be gone within the hour. Which characteristic of a conflict does Ayesha's action represent?

A competing conflict style is effective when the other person is not willing to cooperate.

Accommodating is a lose-lose conflict style in which the parties ignore the problem at hand.

Ming is originally from South Korea. Because of her cultural background, which behaviour is she likely to engage in when confronted with conflict?

Which term refers to a conflict management style that seeks win-win solutions?

What is the difference between compromise and the win-win conflict style?

Direct aggression can result in decreased effectiveness in personal relationships, on the job, and in families.

Match the descriptions of styles below with the terms they best describe. a.complementary b.parallel c.symmetrical -Partners use the same conflict styles.

The win-win conflict style requires parties to reach a solution through compromise.

Craig asks Heather if she can clean up after herself in the bathroom. Heather agrees but continues to make a mess knowingly. Which crazymaker is this?

Which conflict style incorporates a high degree of concern for self and others?

A boss flies into a rage when the pressure builds at work. Recognizing this, employees avoid him as much as possible. When the crisis is over, the boss compensates by being especially receptive to employee requests. This is an example of a conflict ritual.

Bill, a policing supervisor, often flies into a rage and yells at his subordinates. Afterwards, he feels guilty and overcompensates by being extra nice. What is Bill demonstrating?

Lucy and Pete are nursing students selecting their next placement for their course. There is one student position open on the oncology unit, and they both want this placement opportunity. Lucy lets Pete take the position. What conflict style did Lucy demonstrate?

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?