Question 1

You and your parents have a pattern of managing disagreements that repeats itself over time. What term refers to this type of situation?

Accepted Answer

A) defensive dance 
B) personal conflict style 
C) relational conflict style 
D) metacommunication style 
A) defensive dance 
B) personal conflict style 
C) relational conflict style 
D) metacommunication style

Question 2

Handling conflict collaboratively guarantees that you'll get what you want.

Accepted Answer

A) True 
 B)False

Question 3

Self-concept is a more powerful determinant of conflict style than is culture.

Accepted Answer

A) True 
 B)False

Question 4

To decide which conflict approach to use, which of the following factors are important to consider?

Accepted Answer

A) the other person, your feelings of contempt, your goals. 
B) the relationship, the situation, the other person 
C) the other person, your feelings of contempt, your goals 
D) your personality type, your stress level, your goals 
A) the other person, your feelings of contempt, your goals. 
B) the relationship, the situation, the other person 
C) the other person, your feelings of contempt, your goals 
D) your personality type, your stress level, your goals

Question 5

What are conflict rituals?

Accepted Answer

A) destructive ways of dealing with conflict 
B) intentional patterns of behaviour that reduce conflict 
C) unacknowledged repeating patterns of dealing with conflict 
D) structured methods for resolving conflict accepted by both parties 
A) destructive ways of dealing with conflict 
B) intentional patterns of behaviour that reduce conflict 
C) unacknowledged repeating patterns of dealing with conflict 
D) structured methods for resolving conflict accepted by both parties

Question 6

Conflict can strengthen satisfaction in relationships.

Accepted Answer

A) True 
 B)False

Question 7

Why can win-win negotiation be considered a positive way of handling conflict?

Accepted Answer

A) It guarantees that your demands will be met. 
B) It allows for spontaneous expression of feelings. 
C) It forces one partner to come to see the other's needs. 
D) It allows for a clear expression of differences and wants. 
A) It guarantees that your demands will be met. 
B) It allows for spontaneous expression of feelings. 
C) It forces one partner to come to see the other's needs. 
D) It allows for a clear expression of differences and wants.

Question 8

Passive aggression is less damaging than direct aggression.

Accepted Answer

A) True 
 B)False

Question 9

Match each of the following crazymakers with its description.
a.mind reader
b.crisis tickler
c.guiltmaker
d.pseudoaccommodator
e.avoider
-This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Accepted Answer

The answer of Match each of the following crazymakers with...

Question 10

Which term refers to a criticism or demand that threatens the face of the person at whom it is directed?

Accepted Answer

A) direct competing 
B) direct aggression 
C) passive aggression 
D) passive competing 
A) direct competing 
B) direct aggression 
C) passive aggression 
D) passive competing

Question 11

Pick the two crazymakers you use most often. For each, describe the circumstances, in which the crazymaker is used, the function which the crazymaker serves, the consequences of using the crazymaker, and any alternative behaviour which would be more constructive.

Accepted Answer

The two crazymakers I use most often are

Question 12

Match each of the following conflict styles with its description.
a.accommodating
b.avoiding
c.collaborating
d.competing
e.compromising
-The use of power distinguishes this approach.

Accepted Answer

The answer of Match each of the following conflict styles...

Question 13

Which statement describes "crazymakers?"

Accepted Answer

A) people who use disguised forms of aggression 
B) people who avoid stating what they truly think or feel 
C) people who use aggressive behaviour without malicious intent 
D) people who use aggressive behaviour to confuse and disturb others 
A) people who use disguised forms of aggression 
B) people who avoid stating what they truly think or feel 
C) people who use aggressive behaviour without malicious intent 
D) people who use aggressive behaviour to confuse and disturb others

Question 14

The win-win approach is too elaborate to be effective.

Accepted Answer

A) True 
 B)False

Question 15

Jean-Luc is interviewing at an organization that he really wants to work for. In order to fit into the company's culture (which reflects a compromising conflict strategy) which of the following statements should Jean-Luc try to express when answering the interview questions?

Accepted Answer

A) I like to investigate issues with others to find mutually acceptable solutions. 
B) I put forth a middle position to break deadlocks. 
C) I try to bring everyone's concerns out into the open so that disputes can be resolved in the best possible manner. 
D) I try to meet the expectations of others. 
A) I like to investigate issues with others to find mutually acceptable solutions. 
B) I put forth a middle position to break deadlocks. 
C) I try to bring everyone's concerns out into the open so that disputes can be resolved in the best possible manner. 
D) I try to meet the expectations of others.

Question 16

Assertive behaviour is considered rude and insensitive in collectivistic cultures.

Accepted Answer

A) True 
 B)False

Question 17

Match each of the following crazymakers with its description.
a.joker
b.withholder
c.gunnysacker
d.trivial tyrannizer
e.trapper
-This person makes a collection of his resentments and then pours all the pent-up hostilities out at once.

Accepted Answer

The answer of Match each of the following crazymakers with...

Question 18

One key to the win-win approach to negotiation is to look for the single best solution at the beginning of your conversation.

Accepted Answer

A) True 
 B)False

Question 19

Match each of the following crazymakers with its description.
a.joker
b.withholder
c.gunnysacker
d.trivial tyrannizer
e.trapper
-This person uses humour to disguise aggressive feelings.

Accepted Answer

The answer of Match each of the following crazymakers with...

Question 20

What is valued in low-context cultures?

Accepted Answer

A) avoiding confrontation 
B) direct speech 
C) preserving face 
D) self-restraint 
A) avoiding confrontation 
B) direct speech 
C) preserving face 
D) self-restraint

You and your parents have a pattern of managing disagreements that repeats itself over time. What term refers to this type of situation?

Handling conflict collaboratively guarantees that you'll get what you want.

Self-concept is a more powerful determinant of conflict style than is culture.

To decide which conflict approach to use, which of the following factors are important to consider?

What are conflict rituals?

Conflict can strengthen satisfaction in relationships.

Why can win-win negotiation be considered a positive way of handling conflict?

Passive aggression is less damaging than direct aggression.

Match each of the following crazymakers with its description. a.mind reader b.crisis tickler c.guiltmaker d.pseudoaccommodator e.avoider -This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Which term refers to a criticism or demand that threatens the face of the person at whom it is directed?

Pick the two crazymakers you use most often. For each, describe the circumstances, in which the crazymaker is used, the function which the crazymaker serves, the consequences of using the crazymaker, and any alternative behaviour which would be more constructive.

Match each of the following conflict styles with its description. a.accommodating b.avoiding c.collaborating d.competing e.compromising -The use of power distinguishes this approach.

Which statement describes "crazymakers?"

The win-win approach is too elaborate to be effective.

Jean-Luc is interviewing at an organization that he really wants to work for. In order to fit into the company's culture (which reflects a compromising conflict strategy) which of the following statements should Jean-Luc try to express when answering the interview questions?

Assertive behaviour is considered rude and insensitive in collectivistic cultures.

Match each of the following crazymakers with its description. a.joker b.withholder c.gunnysacker d.trivial tyrannizer e.trapper -This person makes a collection of his resentments and then pours all the pent-up hostilities out at once.

One key to the win-win approach to negotiation is to look for the single best solution at the beginning of your conversation.

Match each of the following crazymakers with its description. a.joker b.withholder c.gunnysacker d.trivial tyrannizer e.trapper -This person uses humour to disguise aggressive feelings.

What is valued in low-context cultures?

A First Look at Interpersonal Communication

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters

Exam 10: Managing Interpersonal Conflicts

You and your parents have a pattern of managing disagreements that repeats itself over time. What term refers to this type of situation?

Handling conflict collaboratively guarantees that you'll get what you want.

Self-concept is a more powerful determinant of conflict style than is culture.

To decide which conflict approach to use, which of the following factors are important to consider?

What are conflict rituals?

Conflict can strengthen satisfaction in relationships.

Why can win-win negotiation be considered a positive way of handling conflict?

Passive aggression is less damaging than direct aggression.

Match each of the following crazymakers with its description. a.mind reader b.crisis tickler c.guiltmaker d.pseudoaccommodator e.avoider -This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Which term refers to a criticism or demand that threatens the face of the person at whom it is directed?

Pick the two crazymakers you use most often. For each, describe the circumstances, in which the crazymaker is used, the function which the crazymaker serves, the consequences of using the crazymaker, and any alternative behaviour which would be more constructive.

Match each of the following conflict styles with its description. a.accommodating b.avoiding c.collaborating d.competing e.compromising -The use of power distinguishes this approach.

Which statement describes "crazymakers?"

The win-win approach is too elaborate to be effective.

Jean-Luc is interviewing at an organization that he really wants to work for. In order to fit into the company's culture (which reflects a compromising conflict strategy) which of the following statements should Jean-Luc try to express when answering the interview questions?

Assertive behaviour is considered rude and insensitive in collectivistic cultures.

Match each of the following crazymakers with its description. a.joker b.withholder c.gunnysacker d.trivial tyrannizer e.trapper -This person makes a collection of his resentments and then pours all the pent-up hostilities out at once.

One key to the win-win approach to negotiation is to look for the single best solution at the beginning of your conversation.

Match each of the following crazymakers with its description. a.joker b.withholder c.gunnysacker d.trivial tyrannizer e.trapper -This person uses humour to disguise aggressive feelings.

What is valued in low-context cultures?

A First Look at Interpersonal Communication

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters