Exam 10: Managing Interpersonal Conflicts
Exam 1: A First Look at Interpersonal Communication152 Questions
Exam 2: Communication and Identity: Creating and Presenting the Self140 Questions
Exam 3: Perception: What You See Is What You Get176 Questions
Exam 4: Emotions: Feeling, Thinking, and Communicating146 Questions
Exam 5: Language: Barrier and Bridge144 Questions
Exam 6: Nonverbal Communication: Messages Beyond Words164 Questions
Exam 7: Listening: More Than Meets the Ear186 Questions
Exam 8: Communication and Relational Dynamics191 Questions
Exam 9: Improving Communication Climates170 Questions
Exam 10: Managing Interpersonal Conflicts168 Questions
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After a couple completes their very bitter divorce, they realize that most of their money was spent on legal fees. What approach to conflict is this an example of?
(Multiple Choice)
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Match each of the following crazymakers with its description.
a.mind reader
b.crisis tickler
c.guiltmaker
d.pseudoaccommodator
e.avoider
-This person handles conflict by trying to make her partner feel responsible for causing her discomfort.
(Short Answer)
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What is the value of a "Vesuvius" or an uncontrolled emotional outburst?
(Multiple Choice)
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Win-win approaches are the preferable method to resolve conflict; however, there are times when other methods are more appropriate. What factors come into play when deciding which conflict resolution method to employ?
(Essay)
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Which conflict style incorporates a low degree of concern for self and others?
(Multiple Choice)
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Happy couples view conflict as unhealthy and keep arguments to a minimum.
(True/False)
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The complementary conflict style shifts between the parallel and symmetric styles depending on the issue.
(True/False)
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Which term refers to an indirect expression of aggression that occurs when a communicator expresses hostility in an obscure or manipulative way?
(Multiple Choice)
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Research shows a substantial difference between how males and females handle conflict.
(True/False)
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In the Mi'kmaq Aboriginal culture, conflict is rarely displayed.
(True/False)
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Which statement best describes conflicts in interpersonal relationships?
(Multiple Choice)
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Match each of the following crazymakers with its description.
a.mind reader
b.crisis tickler
c.guiltmaker
d.pseudoaccommodator
e.avoider
-When this person's partner brings up a problem, she pretends to be busy with the laundry.
(Short Answer)
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Conflict in relationships is stressful and destructive, and should be avoided if possible.
(True/False)
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Which of the following is a win-lose approach to a conflict that seeks to resolve it in one's own way?
(Multiple Choice)
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Sue has a habit of disagreeing with her friends; they will argue, work out a plan that everyone agrees on, but then Sue ignores the plan and continues to act in the same way. Which type of fighting dirty does Sue demonstrate?
(Multiple Choice)
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(89)
Match each of the following crazymakers with its description.
a.mind reader
b.crisis tickler
c.guiltmaker
d.pseudoaccommodator
e.avoider
-This person pretends to give in and then continues to act in the same way.
(Short Answer)
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(71)
Which behaviour describes the guiltmaker category of crazymakers?
(Multiple Choice)
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Margaret needs to talk to Matthew about an issue; however, Matthew pretends to be asleep when she calls. Which crazymaker is this?
(Multiple Choice)
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