Exam 9: Improving Communication Climates

A person's "face" refers to the predominant facial expression they display throughout an interpersonal interaction.

Which term refers to the way disconfirming messages reinforce one another so that the two parties increasingly withdraw from one another?

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -A message that communicates a lack of regard for another

What element of the assertive message format describes your behavioural reaction to the other person's behaviour?

Evaluative communication is messages in which the sender judges the receiver in some way, usually resulting in a defensive response.

Which of the following is a confirming message?

Which term refers to the tone of an interpersonal relationship?

According to your textbook, stating your intentions is an important element of an assertive message.

"When you didn't call me to tell me you would be late coming home, I had trouble sleeping because I was worried about you." What is this statement an example of?

What are communication climates a function of?

What are we doing when we attach meaning to behaviour?

Gail is a new manager. She is considering how to improve morale on her team. According to researcher Daniel Goleman, what would contribute most to a positive feeling in the employees about their jobs?

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -The degree to which two interacting people feel valued by one another

Which of Gibb's category is characterized by hidden motives and deceit?

Endorsement is the strongest type of confirming message.

Communication climates are a function of the tasks people perform rather than the way the people feel about one another.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Provisionalism

What is the outcome when one person in a dyad acts defensively?

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?

Which of the following is an example of a confirming response?