Exam 9: Improving Communication Climates

Lee and Xiao Xin are forced to work together and prepare a school presentation on an insect pollinator. Xiao Xin asks Lee, "Why did you pick the hummingbird? It is so boring." Lee responds, "Are you kidding? I think it is so fascinating and beautiful to watch in the garden." Which negative reciprocal communication pattern are they using?

What do Gibb's categories examine?

Gibb's research identified behaviours that are likely to bring about defensiveness, but it neglected to identify any alternative behaviours that could reduce defensiveness.

What is the best method to use to describe your problem and needs to a partner during a conflict resolution?

Jasmin asks her daughter, "How can we get to the birthday party if you don't get dressed?" Her daughter replies, "How can I get dressed if you keep interrupting me with questions?" Which negative reciprocal communication pattern are they using??

Even if you don't intend to ignore others, they might perceive you as avoiding them and get defensive.

Which statement is an example of neutral communication?

What confirming communication is demonstrated by saying hello to an acquaintance as you pass on the street?

Andrea lets his employees do whatever they want. This is an example of laissez-faire leadership.

Which statement is an example of agreeing with the facts when it comes to responding to criticism?

Which elements are part of the assertive message format?

Which of the following is an account that refers only to observable phenomena?

Janet stops shooting basketball hoops when she notices Ali entering the park. She yells out "Hey Ali, do you want to shoot with me?" What confirming communication is demonstrated by Janet's actions?

Explain what a consequence statement is and the three types of consequences. Use a personal example for each. Why are consequence statements valuable?

Which of the following is the best example of a strategy statement?

Impersonal responses refer to clichés and other statements that don't truly respond to the speaker.

Which type of confirming message indicates that you find someone important and communicates valuing?

In order to deal effectively with criticism, it is necessary to acknowledge and accept the other's criticism.

How can you respond non-defensively to criticism?

Defensiveness is often a self-perpetuating cycle.