Exam 9: Improving Communication Climates

Which statement describes the text's account of Canada's restorative justice?

Describe two incidents during the past year when you were criticized. For each incident, describe the situation that led up to the criticism, how you handled the criticism, and how you might handle this criticism differently now that you have this new information. Give actual quotes of how you would respond to criticism this time. If you wouldn't handle this criticism differently, describe how your initial response dealt with the criticism effectively. Comment on the probable outcomes of each incident if you handled the criticism more effectively.

Physical abuse often starts with verbal abuse, where a person is subjected to rage, outbursts, and name-calling.

An argumentativeness is associated with positive attributes such as enhanced self-concept and communicative competence. Indicate the answer choice that best completes the statement or answers the question.

For one of the situations below, briefly outline the details of the situation (use your imagination) and write out how you would address the situation using the assertive message format in its complete form. Note any considerations that are important in delivering the message. Situations: (a) a noisy neighbour; (b) a friend who has not returned a borrowed item to you; (c) a team member at school or work who is not cooperating with you on a project

According to your text, which of the following is a strategy for reacting non-defensively to criticism?

Which type of communication is a message that expresses a lack of caring or respect for another person?

Which term refers to a reciprocal communication pattern in which each person's message reinforces the other person's message?

Behaviour that fits into Gibb's category of "strategy" attempts to manipulate the other into doing what you want.

Which of the following is a defence-arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect?

Tangential responses are one type of disconfirming message.

You are most likely to become defensive when you are confronted with a face-threatening act.

You're in an argument with your partner, and you say, "I hate to admit it, but you have a right to be angry with me." What confirming communication are you using?

Jack receives a text message from Ming about their group project. Jack is behind on his contribution, so he ignores the text. What type of disconfirming message has Jack used?

Which of the following is an example of a positive reciprocal pattern?

For restorative justice to work, it must be victim-centred, which means offenders must willingly participate in the process and the victims have a choice.

Which of the following is involved with the act of agreeing with a critic's perception of your behaviour?

Open communication and praise are the two leading factors consistently connected with a supportive workplace.

Which statement is an example of an interpretation?

What confirming communication is demonstrated by a receptionist who is listening intently to a client who has just entered the office?