Exam 9: Improving Communication Climates

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Problem orientation

Your instructor informs you that your writing ability is inadequate, and you are mistaken to not work harder. What Gibb's category is your instructor using?

Trinh, a supervisor at a social service agency, makes sure she always asks her employees for input on new ideas before they are implemented. What kind of leadership style is Trinh using?

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -When Camille asks how your roommate is feeling, you tell her about your own health.

Repeated interrupting is not a disconfirming response.

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -Face-protecting behaviour

Remarks about a specific subject (i.e., appearance, intelligence, honesty) that make one person defensive might arouse little or no defensiveness in another.

Transformational leaders work to develop leadership skills in their subordinates.

Rita was criticized by her placement supervisor for completing the wrong report for a client she is working with. Rita was unaware of the report; however, her boss was still upset. What would be an effective way for Rita to respond?

Which example describes a disconfirming message?

A study considered the impact of including greetings (e.g., "Hi") and farewells (e.g., "Thanks") in email messages within companies. What did this study find?

Tina asks her boss if she can take Friday afternoon off to take her child to a medical appointment. In a detached tone of voice, her boss replies, "Yes, everybody has problems these days." What type of disconfirming response is the boss's reply?

A spiral is a reciprocal communication pattern in which each person's message reinforces the other person's message.

"I've done all the research required to start my new business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Description

Hailie and Toni have been dating for almost a year when Hailie tells Toni, "I want to end our relationship; I find you to be just too selfish." Toni replies "Good; I was thinking we were not good for each other because you are so self-centred and demanding of my time." Which negative reciprocal communication pattern are they using?

Often people become most defensive when confronted with accusations they know are true.

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -A message given by a complainer

Explain the types of confirming messages. Give an example for each.

Which term describes Gibb's category of neutrality?