Exam 9: Improving Communication Climates

In order to communicate clearly, you should use all the elements of an assertive message each time you speak.

Which type of message says "you're wrong" in one way or another?

Which of the following is the most visible way that disconfirming messages reinforce one another?

"I feel like you are angry with me" is an example of a feeling statement.

Which statement is an example of empathetic communication?

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -Shelley says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, "I'm really excited about getting an 'A' on my test."

Which term refers to a communication spiral in which one attack leads to another until the initial skirmish escalates into a full-fledged battle?

Which type of communication includes messages in which the sender judges the receiver in some way, usually resulting in a defensive response?

Which term means the same thing as "evaluative language"?

Seeking more information is an effective way to respond to a critic.

Democratic leadership is the most effective leadership style.

Which statement is the best example of a specific intention clearly stated to a partner?

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?

What do intention statements communicate?

Which statement is a behavioural description?

If we describe a person as defensive, which statement would best define them?

Which type of communication includes messages in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction?

How do defensive behaviours work in the sphere of work relationships? Given your knowledge of Gibb's categories, what advice would you give to a manager to promote a more supportive climate in her/his team?

Asking what else is wrong is an effective way of dealing with a critique.

What Gibb describes as "spontaneity" means saying whatever you truly feel like saying without editing or censoring it.