Exam 10: Managing Interpersonal Conflicts

The baseball team has just won their championship game. The team celebrates at the college bar. They all drink excessively. As everyone is making plans to leave, which involves calling either family or taxi to pick them up, Tom begins to walk to his car. The bar staff stop him and offer to call a taxi and demand his keys. Tom erupts in anger. Which characteristic of a conflict does the bar's staff action represent?

Which statement best describes a functional conflict in the workplace?

Céline and Trudy play on the same soccer team and frequently have angry disagreements over strategies. One day, after Céline passes the soccer ball to Trudy, Celine yells out and calls Trudy a loser. What destructive conflict pattern was used?

The text says that "counting to ten" applies to win-win problem solving.

In win-win communication skills, it's important to request specific change from your partner as early as possible in the conflict.

Describe functional and dysfunctional conflict in the workplace and provide an example for each.

What should you consider to decide what conflict style you should use?

Match each of the following conflict styles with its description. a.accommodating b.avoiding c.collaborating d.competing e.compromising -Both parties lose something but are not entirely disappointed.

Match the descriptions of styles below with the terms they best describe. a.complementary b.parallel c.symmetrical -Different conflict styles are used.

Mayra wants her son Marty to come over for dinner; however, Marty is busy with work. Mayra sighs and says, "Ok, fine. Don't worry about me; I'll just eat alone like I do every other night." Which crazymaker is this?

The parallel conflict style is a relational conflict style in which the approach of the partners varies from one situation to another.

John and George share a small office at work. John eats really garlicky food. The smell bothers George so much that sometimes he feels like he is going to gag. After some heated discussion, they decide that John will eat in their office only when George is not in the office. What conflict style have Gilles and Sam used?

Using a personal example, explain how conflict is natural and can be beneficial.

The assertive approach is accepted across most cultures as being the best way of dealing with conflict.

Which characteristic is found more often in women than men in conflict situations?

Studies of children from preschool to early adolescence show that boys try to get their way by ordering one another around.

Pseudoaccommodators pretend to give in, in a conflict situation, and then continue to act in the same way.

What have studies of different cultures and conflict styles revealed?

Which conflict style incorporates a high degree of concern for others and a low degree of concern for self?

Which conflict styles are generally highly valued in collectivistic societies?