Exam 10: Managing Interpersonal Conflicts

Match each of the following conflict styles with its description. a.accommodating b.avoiding c.collaborating d.competing e.compromising -Used to achieve win-win outcomes.

A conflict ritual is an unacknowledged repeating pattern of interlocking behaviour used by participants in a conflict.

Which type of conflict style occurs when the partners vary from one situation to another?

According to a research study in your textbook, conflicts exist during family dinner conversations. Which of the following describes the frequency of conflicts during dinner for the 52 families in this study?

How do gender and culture influence the way people manage conflict?

Two parties in conflict are usually interdependent in some way.

Explain a current conflict you are having with a friend or loved one. Apply the win-win method to arrive at a solution using all six steps as though you were speaking to your partner.

What is the first step in the win-win conflict approach?

Destructive fights often start because the initiator confronts a partner who isn't ready to face the conflict.

Avoidance and accommodation are both forms of nonassertive behaviour.

Chad says to his wife, "Sure, I'd love to wash the dishes," and rolls his eyes. Which destructive conflict style is Chad using?

In collaboration, you find a creative way to satisfy both parties.

Mr. Lee lives in your neighbourhood. He has a well-known reputation for not compromising in an argument, and he has won every disagreement he has had with other neighbours-and there have been many! You foresee an issue coming up that will put you and Mr. Lee in conflict. According to the text, what conflict style are you least likely to use under these circumstances?

In a survey of the views about conflict in college men and women, how were women viewed in comparison to men?

Boris and Olga have been dating for several years. Olga complains that they don't spend much time together. To avoid Olga's criticism, Boris spends more time with his friends. What relational conflict style is Boris and Olga using?

Henry and Anita have been married for five years and have evolved to the point that they feel they are ineffective in arguing to resolve their conflict. According to a study on relationship communication and unhappy couples, which of the following should Henry and Anita try to practise?

According to research, which statement best describes the differences between the behaviour of men and women in conflict situations?

Which conflict style is being used when one friend withdraws from the interaction and shuts down the dialogue which, in turn, makes resolving the problem impossible?

Which conflict style is most likely to lead to a few arguments but a large accumulation of resentments, misunderstandings, and other unresolved problems?

Heather and Lisa are working together on a school project. They both dislike doing presentations. As a result, they both want to do the written portion of the project, and neither wants to present. After much discussion, they decide that Heather will do the presentation and Lisa will do the research and writing. Neither one is pleased with the agreement. What conflict style have they used?