Question 1

Motivation is largely the result of external rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 2

Robert is a talented guitarist and has won a number of awards. However, he still practices at least two hours a day to reach his highest potential. Robert is motivated by self-actualization needs.

Accepted Answer

A) True 
 B)False

Question 3

Herzberg's research identified several ________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

Accepted Answer

A)  retroactive 
B)  inferior 
C)  hygiene 
D)  negative 
A)  retroactive 
B)  inferior 
C)  hygiene 
D)  negative

Question 4

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to

Accepted Answer

A)  make sure that all employees are expected to meet the same standards. 
B)  focus on setting monetary rewards for meeting the standards. 
C)  set attainable performance goals. 
D)  keep salaries earned by employees confidential. 
A)  make sure that all employees are expected to meet the same standards. 
B)  focus on setting monetary rewards for meeting the standards. 
C)  set attainable performance goals. 
D)  keep salaries earned by employees confidential.

Question 5

According to researchers David Nadler and Edward Lawler, managers should set performance standards that are attainable only by the most talented and dedicated employees.

Accepted Answer

A) True 
 B)False

Question 6

According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation?

Accepted Answer

A)  improving the physical working conditions 
B)  providing clear and fair work rules and policies 
C)  making the work itself more interesting and challenging 
D)  using time-motion studies to find the most efficient techniques for employees to use 
A)  improving the physical working conditions 
B)  providing clear and fair work rules and policies 
C)  making the work itself more interesting and challenging 
D)  using time-motion studies to find the most efficient techniques for employees to use

Question 7

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among employees.

Accepted Answer

A) True 
 B)False

Question 8

Ronald, the CEO of Extel Micro-a technology provider with 17,000 employees-answers his own phone and takes calls from employees of all levels. He actually loves to hear about what employees think the company is doing right and what they could be doing better. Ronald is building teamwork by

Accepted Answer

A)  creating an organizational culture that rewards listening. 
B)  rewarding employees with cash bonuses for good ideas. 
C)  giving high performers separate perks they value. 
D)  bolstering employee fairness. 
A)  creating an organizational culture that rewards listening. 
B)  rewarding employees with cash bonuses for good ideas. 
C)  giving high performers separate perks they value. 
D)  bolstering employee fairness.

Question 9

William Ouchi called the management approach typically used by Japanese firms

Accepted Answer

A)  Type X. 
B)  Type J. 
C)  Type Q. 
D)  scientific management. 
A)  Type X. 
B)  Type J. 
C)  Type Q. 
D)  scientific management.

Question 10

Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.

Accepted Answer

A) True 
 B)False

Question 11

Theory ________ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

Accepted Answer

A)  A 
B)  X 
C)  Y 
D)  Z 
A)  A 
B)  X 
C)  Y 
D)  Z

Question 12

In order to encourage teamwork among managers and employees, top management must create an organizational culture that allows autonomy, decentralizes authority, and rewards good work.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following practices would fail to result in more open communication?

Accepted Answer

A)  provide opportunities such as company picnics and open lunch rooms that promote active communication among employees and management 
B)  develop opportunities for employees to offer open-ended responses to internal surveys 
C)  provide the opportunity for exit interviews when employees leave or are discharged 
D)  provide training for improving listening skills 
A)  provide opportunities such as company picnics and open lunch rooms that promote active communication among employees and management 
B)  develop opportunities for employees to offer open-ended responses to internal surveys 
C)  provide the opportunity for exit interviews when employees leave or are discharged 
D)  provide training for improving listening skills

Question 14

Theory Z emphasizes reliance on individual creativity and initiative rather than collective decision making.

Accepted Answer

A) True 
 B)False

Question 15

As a motivational technique, open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.

Accepted Answer

A) True 
 B)False

Question 16

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Accepted Answer

A) True 
 B)False

Question 17

Extrinsic rewards are those that are given to a person by someone else.

Accepted Answer

A) True 
 B)False

Question 18

Before ending the meeting, John Noble informed Howie that he would be sending out an e-mail to all employees asking for suggestions as to how the jobs could be restructured to improve productivity. As Howie walked back to the production site, he shook his head, "Is Noble from a different planet? Does he really think our workers have a clue?" Unlike Noble, Howie does not realize that

Accepted Answer

A)  employees can be motivated by open communication. 
B)  employees seek equity. 
C)  employee perceptions of equity are usually underestimations. 
D)  employees will offer ways to simplify job tasks. 
A)  employees can be motivated by open communication. 
B)  employees seek equity. 
C)  employee perceptions of equity are usually underestimations. 
D)  employees will offer ways to simplify job tasks.

Question 19

________ means to work with a subordinate, doing part of the work if necessary.

Accepted Answer

A)  Coaching 
B)  Guiding 
C)  Helping 
D)  Teaching 
A)  Coaching 
B)  Guiding 
C)  Helping 
D)  Teaching

Question 20

Ray, the CEO of McNealy Metals, often brags that his company offers the highest salaries in the industry, has excellent working conditions, and has clear and consistent company policies. At the same time, though, he admits his workforce is not highly motivated. Herzberg's research suggests that McNealy Metals is having difficulty motivating its employees because it focuses on

Accepted Answer

A)  interactive factors. 
B)  motivating factors. 
C)  altruistic factors. 
D)  hygiene factors. 
A)  interactive factors. 
B)  motivating factors. 
C)  altruistic factors. 
D)  hygiene factors.

Exam 10: Motivating Employees

Motivation is largely the result of external rewards and punishments.

Robert is a talented guitarist and has won a number of awards. However, he still practices at least two hours a day to reach his highest potential. Robert is motivated by self-actualization needs.

Herzberg's research identified several ________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to

According to researchers David Nadler and Edward Lawler, managers should set performance standards that are attainable only by the most talented and dedicated employees.

According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation?

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among employees.

Ronald, the CEO of Extel Micro-a technology provider with 17,000 employees-answers his own phone and takes calls from employees of all levels. He actually loves to hear about what employees think the company is doing right and what they could be doing better. Ronald is building teamwork by

William Ouchi called the management approach typically used by Japanese firms

Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.

Theory ________ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

In order to encourage teamwork among managers and employees, top management must create an organizational culture that allows autonomy, decentralizes authority, and rewards good work.

Which of the following practices would fail to result in more open communication?

Theory Z emphasizes reliance on individual creativity and initiative rather than collective decision making.

As a motivational technique, open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Extrinsic rewards are those that are given to a person by someone else.

________ means to work with a subordinate, doing part of the work if necessary.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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