Question 1

If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting rewards for cultural preferences.

Accepted Answer

A) True 
 B)False

Question 2

The purpose of management by objectives is to

Accepted Answer

A)  enable top management to set goals for the entire organization. 
B)  simplify the jobs of middle management by providing them with predetermined goals and objectives. 
C)  help employees motivate themselves with a goal-setting model that involves discussion, review, and evaluation by management and employees. 
D)  allow employees to set their own goals without consulting with management. 
A)  enable top management to set goals for the entire organization. 
B)  simplify the jobs of middle management by providing them with predetermined goals and objectives. 
C)  help employees motivate themselves with a goal-setting model that involves discussion, review, and evaluation by management and employees. 
D)  allow employees to set their own goals without consulting with management.

Question 3

In a high-context culture, relationship building is motivational.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements would a proponent of management by objectives likely make?

Accepted Answer

A)  Top management is best qualified to set the organization's overall goals. 
B)  When all is said and done, employees must motivate themselves. 
C)  Most employees are motivated more by pay than by recognition. 
D)  In order to achieve important goals, managers must rely more on helping employees rather than coaching them. 
A)  Top management is best qualified to set the organization's overall goals. 
B)  When all is said and done, employees must motivate themselves. 
C)  Most employees are motivated more by pay than by recognition. 
D)  In order to achieve important goals, managers must rely more on helping employees rather than coaching them.

Question 5

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Accepted Answer

A) True 
 B)False

Question 6

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

Accepted Answer

A) True 
 B)False

Question 7

The need ________ would be classified as a social need.

Accepted Answer

A)  to reach one's full potential 
B)  to feel safe and secure from unexpected threats 
C)  for recognition and self-respect 
D)  to feel accepted and loved 
A)  to reach one's full potential 
B)  to feel safe and secure from unexpected threats 
C)  for recognition and self-respect 
D)  to feel accepted and loved

Question 8

Even across generations, motivation is likely to

Accepted Answer

A)  remain a mystery because researchers cannot quite pinpoint where it comes from. 
B)  come from the job itself. 
C)  develop within employees over time. 
D)  diminish among employees who achieve at high levels. 
A)  remain a mystery because researchers cannot quite pinpoint where it comes from. 
B)  come from the job itself. 
C)  develop within employees over time. 
D)  diminish among employees who achieve at high levels.

Question 9

The practice of moving employees from one job to another to make work more interesting is called

Accepted Answer

A)  task mobility. 
B)  job rotation. 
C)  job incrementation. 
D)  worker alternation. 
A)  task mobility. 
B)  job rotation. 
C)  job incrementation. 
D)  worker alternation.

Question 10

You are a graduate student in the chemistry department at Equity University. Several of your graduate student friends have positions in the business and English departments. While everyone's compensation and employee benefits are exactly the same, your department requires you to always show up and tutor students at least 4 hours each day and to serve on one university committee each semester. Your friends in the other departments are not required to follow these rules. Lately, you are doing your best to limit your daily obligation to 2 to 3 hours each day. Relating your situation to one of the theories we have studied, your goal of limiting inputs is explained by expectancy theory.

Accepted Answer

A) True 
 B)False

Question 11

Michael was asked by his team leader to explore and evaluate the best ways to communicate with customers through social media. Although Michael is relatively new to the company, and is not well versed on the entire product line, he is a Millennial, which makes him overall well suited to knowing how people find things in common with others in an online environment.

Accepted Answer

A) True 
 B)False

Question 12

Selena works in the kitchen at a large hotel and ballroom. Early in her career, she dreamed of becoming head pastry chef, but now she is not sure that this is how she would like to spend her working career. Her current supervisor, James, does not believe in breaks. And he stands next to her while he tells her exactly how to roll out the bread dough and ice cakes. It's as if she never learned these basic skills in culinary school! Just this morning, he barked loudly from the other side of the room, "You should be able to ice five cupcakes in a minute! Time yourself!" Frederick Taylor would have approved of James' philosophy.

Accepted Answer

A) True 
 B)False

Question 13

According to equity theory, which of the following statements is most accurate?

Accepted Answer

A)  The best way to motivate employees is to offer everyone the same reward. 
B)  Employees' perceptions of fairness will affect their level of motivation. 
C)  Employees generally do a good job of estimating their contributions to a firm. 
D)  In the United States, employees tend to focus on their own situation and pay little attention to the efforts and rewards of other employees. 
A)  The best way to motivate employees is to offer everyone the same reward. 
B)  Employees' perceptions of fairness will affect their level of motivation. 
C)  Employees generally do a good job of estimating their contributions to a firm. 
D)  In the United States, employees tend to focus on their own situation and pay little attention to the efforts and rewards of other employees.

Question 14

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Accepted Answer

The Hawthorne studies began as typical s

Question 15

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Accepted Answer

A) True 
 B)False

Question 16

Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

Accepted Answer

A) True 
 B)False

Question 17

During their first years at the Epic Industries, management trainees spend a mandatory two months in each of six different departments. In this time, they have the opportunity to learn skills in each functional area, and also to decide where they have the best match. Job rotation is a motivational strategy used by contemporary organizations.

Accepted Answer

A) True 
 B)False

Question 18

According to Victor Vroom, which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Accepted Answer

A)  Is the reward for completing the task worth the effort involved? 
B)  Are other employees working on the same type of task? 
C)  Is this task more difficult than my previous work? 
D)  How often will I be expected to do this task? 
A)  Is the reward for completing the task worth the effort involved? 
B)  Are other employees working on the same type of task? 
C)  Is this task more difficult than my previous work? 
D)  How often will I be expected to do this task?

Question 19

According to the box, "Three Cheers for Peers!" which generation has changed communication in the modern workplace with their need for public recognition?

Accepted Answer

A)  Baby Boomers 
B)  Generation Alpha 
C)  Generation X 
D)  Millennials 
A)  Baby Boomers 
B)  Generation Alpha 
C)  Generation X 
D)  Millennials

Question 20

A central characteristic of management by objectives is that

Accepted Answer

A)  goals are set by top management and followed without question by others within the organization. 
B)  employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management. 
C)  goals are set through a process involving all members of the organization. 
D)  it assumes that management must motivate employees, since employees are incapable of motivating themselves. 
A)  goals are set by top management and followed without question by others within the organization. 
B)  employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management. 
C)  goals are set through a process involving all members of the organization. 
D)  it assumes that management must motivate employees, since employees are incapable of motivating themselves.

If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting rewards for cultural preferences.

The purpose of management by objectives is to

In a high-context culture, relationship building is motivational.

Which of the following statements would a proponent of management by objectives likely make?

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

The need ________ would be classified as a social need.

Even across generations, motivation is likely to

The practice of moving employees from one job to another to make work more interesting is called

According to equity theory, which of the following statements is most accurate?

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

According to Victor Vroom, which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

According to the box, "Three Cheers for Peers!" which generation has changed communication in the modern workplace with their need for public recognition?

A central characteristic of management by objectives is that

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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Exam 10: Motivating Employees

If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting rewards for cultural preferences.

The purpose of management by objectives is to

In a high-context culture, relationship building is motivational.

Which of the following statements would a proponent of management by objectives likely make?

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

The need ________ would be classified as a social need.

Even across generations, motivation is likely to

The practice of moving employees from one job to another to make work more interesting is called

According to equity theory, which of the following statements is most accurate?

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

According to Victor Vroom, which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

According to the box, "Three Cheers for Peers!" which generation has changed communication in the modern workplace with their need for public recognition?

A central characteristic of management by objectives is that

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

Filters