Exam 10: Motivating Employees

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Ouchi's Theory Z is a blend of Type A and Type J business cultures.

Herzberg found that factors that provided the highest level of motivation were mostly associated with

Collier Chemicals has redesigned many jobs to make the work more interesting and challenging for its employees. The company encourages its employees to further their education by reimbursing them up to $7,500 per year for tuition and related expenses. Collier also recognizes employee achievements at an annual company picnic each June and a company holiday party each December. Talented employees are given promotions and added responsibilities. These policies suggest that management at Collier Chemicals is using the findings of

Herzberg's research found that safe working conditions and good pay

According to Maslow, a higher-order need

Colin successfully finished a challenging assignment given to him by his supervisor. This feeling of accomplishment and satisfaction Colin experienced is an example of an extrinsic reward.

Herzberg's research indicated that employees are motivated by job content. Modern managers focus on ________ by increasing the significance of the job, and even providing the employee with important feedback.

Referring to Maslow's Hierarchy of Needs Theory, one would agree that U.S. workers are more often interested in satisfying their physiological and safety needs, as opposed to their self-esteem needs.

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it

Brad, an employee for a sports marketing firm, feels he has been treated unfairly by the organization. He helped three other employees organize a series of successful street soccer tournaments all around the country. While the other employees were given a bonus and corporate recognition, his efforts were ignored. According to equity theory, Brad is likely to respond by

According to McGregor, Theory X managers motivate employees by giving them a great deal of freedom and responsibility.

Generation X employees are likely to

In a low-context culture, employees are less likely to place emphasis on relationship building. They want to jump right in and get the job done.

Green Goddess Lawncare shows all of its employees its own specific methods for fertilizing and seeding lawns. The methods are designed to ensure adequate lawn coverage with a minimum of time and effort. All employees are expected to follow these methods precisely. Green Goddess's approach to lawn care is consistent with the ideas of scientific management.

Jordan is conducting an experiment with her employees. She wants to see how temperatures affect the productivity of the team. Jordan just completed the first phase of her experiment, in which she had a group of employees perform job-related tasks in a special area where the temperature was 10 degrees cooler than on the factory floor. No matter the temperature, employees in the experimental group consistently outperformed employees in the factory. The Hawthorne effect suggests that the most likely reason for this improvement in performance is that the cooler working conditions allowed the employees in the experiment to work harder without getting tired.

Herzberg's research found that the factor that ranked highest as a motivator was

Open communication strategies include the removal of physical barriers such as separate offices.

Equity theory suggests that if employees perceive inequity in the workplace, they might respond with reduced productivity, higher absenteeism, or even voluntary resignation.