Question 1

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Accepted Answer

Abraham Maslow's main contribution to th

Question 2

In analyzing the differences among Theories X, Y, and Z managers, it is appropriate to assess that

Accepted Answer

A)  Theory Z managers believe that employees prefer to be directed. 
B)  Theory Z managers understand that workers prefer to work by themselves, and will do their best work individually rather than with a team. 
C)  Theory Z managers believe that getting employees more involved in work-related decisions will generally increase productivity. 
D)  Theory Z managers believe that decision making is not part of an employee's responsibilities. 
A)  Theory Z managers believe that employees prefer to be directed. 
B)  Theory Z managers understand that workers prefer to work by themselves, and will do their best work individually rather than with a team. 
C)  Theory Z managers believe that getting employees more involved in work-related decisions will generally increase productivity. 
D)  Theory Z managers believe that decision making is not part of an employee's responsibilities.

Question 3

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

Accepted Answer

A) True 
 B)False

Question 4

According to goal-setting theory, in order for goals to enhance motivation and performance they must be

Accepted Answer

A)  accompanied by monetary rewards. 
B)  accompanied by feedback. 
C)  tied directly to the principles of scientific management. 
D)  put into the labor contract. 
A)  accompanied by monetary rewards. 
B)  accompanied by feedback. 
C)  tied directly to the principles of scientific management. 
D)  put into the labor contract.

Question 5

Sheldon has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Sheldon has about his efforts is his ________ reward.

Accepted Answer

A)  external 
B)  extrinsic 
C)  intrinsic 
D)  reciprocal 
A)  external 
B)  extrinsic 
C)  intrinsic 
D)  reciprocal

Question 6

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?

Accepted Answer

A)  Simplify jobs so that they have time for fun between tasks. 
B)  Simplify jobs so that they do not have to work longer than six-hour days. 
C)  Provide opportunity for innovation and job rotation. 
D)  Separate the work spaces of Millennials from Gen X and Baby Boomers. 
A)  Simplify jobs so that they have time for fun between tasks. 
B)  Simplify jobs so that they do not have to work longer than six-hour days. 
C)  Provide opportunity for innovation and job rotation. 
D)  Separate the work spaces of Millennials from Gen X and Baby Boomers.

Question 7

In Maslow's view, social needs include the need to feel loved and accepted.

Accepted Answer

A) True 
 B)False

Question 8

Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time, but had little lasting significance.

Accepted Answer

A) True 
 B)False

Question 9

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Accepted Answer

A) True 
 B)False

Question 10

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Accepted Answer

A) True 
 B)False

Question 11

If managers want to retain their employees, a good strategy may involve mentoring them for more senior roles in the organization and provide opportunities for job advancement.

Accepted Answer

A) True 
 B)False

Question 12

________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

Accepted Answer

A)  Theory J 
B)  Goal-setting theory 
C)  Scientific management 
D)  The principle of performance feedback 
A)  Theory J 
B)  Goal-setting theory 
C)  Scientific management 
D)  The principle of performance feedback

Question 13

The basic principle of equity theory is that employees try to

Accepted Answer

A)  maintain equity between inputs and outputs compared to people in similar positions. 
B)  ensure that performance standards are fair and attainable. 
C)  earn as much as possible with as little work as possible. 
D)  achieve the mutually agreed upon goals of management and employees. 
A)  maintain equity between inputs and outputs compared to people in similar positions. 
B)  ensure that performance standards are fair and attainable. 
C)  earn as much as possible with as little work as possible. 
D)  achieve the mutually agreed upon goals of management and employees.

Question 14

A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

Accepted Answer

A)  overestimate 
B)  refuse to consider 
C)  do not care about 
D)  are unaware of 
A)  overestimate 
B)  refuse to consider 
C)  do not care about 
D)  are unaware of

Question 15

Anna has worked for the Nutty Boys Nut Butter Company for several years now and was recently recognized as one of the company's best employees. Her coworkers respect and admire her, and she feels good about herself. According to Maslow, the type of needs that are likely to motivate Anna in the future are

Accepted Answer

A)  social needs. 
B)  self-actualization needs. 
C)  physiological needs. 
D)  safety needs. 
A)  social needs. 
B)  self-actualization needs. 
C)  physiological needs. 
D)  safety needs.

Question 16

Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

Accepted Answer

A) True 
 B)False

Question 17

Vroom's expectancy theory contends that prior to committing maximum effort to a task, employees want to know if they can accomplish the task and if it will equally reward everyone at work, even if others were not involved in the accomplishment of the task.

Accepted Answer

A) True 
 B)False

Question 18

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Accepted Answer

A) True 
 B)False

Question 19

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

Accepted Answer

A) True 
 B)False

Question 20

According to ________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Accepted Answer

A)  scientific management theory 
B)  the feedback principle 
C)  the linkage effect 
D)  expectancy theory 
A)  scientific management theory 
B)  the feedback principle 
C)  the linkage effect 
D)  expectancy theory

Exam 10: Motivating Employees

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

In analyzing the differences among Theories X, Y, and Z managers, it is appropriate to assess that

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

According to goal-setting theory, in order for goals to enhance motivation and performance they must be

Sheldon has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Sheldon has about his efforts is his ________ reward.

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?

In Maslow's view, social needs include the need to feel loved and accepted.

Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time, but had little lasting significance.

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

If managers want to retain their employees, a good strategy may involve mentoring them for more senior roles in the organization and provide opportunities for job advancement.

________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

The basic principle of equity theory is that employees try to

A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

Vroom's expectancy theory contends that prior to committing maximum effort to a task, employees want to know if they can accomplish the task and if it will equally reward everyone at work, even if others were not involved in the accomplishment of the task.

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

According to ________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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