Exam 10: Motivating Employees

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Elsa's manager is relieved when he sees her coming through the front door each morning. He knows that the day's tasks will not need to be adjusted. Elsa's work productivity and performance on the job are very good. Recently, however, her ability to get to work on time has affected her job performance. He has documented a number of unrelated health issues that have prevented Elsa from being at work on time. Which of the following views would Maslow likely share with Elsa's supervisor?

An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Maslow called the needs people have for security at work and at home

Brendan is putting together an employee group to help add new technology to his company's existing products. He is looking for employees that are comfortable with new technologies, and who are flexible, adaptable, and have a strong sense of commitment to their work. Many of his company's Millennial employees probably would meet these criteria.

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

After several years of higher education, Tom and Zoe Dash were awarded their Ph.D. degrees and found jobs at a university, where they plan to work in research labs. Tom's lab is very large with at least 15 research faculty like himself and 25 graduate students whose benches are all together on one side of the laboratory. Zoe's lab is similar in size, but graduate student benches are interspersed with faculty. From the very beginning, Tom was referred to as Dr. Dash by the graduate students. Zoe and the graduate students in her lab are on first-name basis. As a student of management, which of the following statements would you consider good advice to the managers (also known as the principal investigators) of these labs?

When studying the differences in generations, it is fair to say that many ideas that each group shares result from common experiences during the first 10 years of life.

Inequity in the workplace is likely to result in

Porter, an employee at Oklahoma Medical Instruments, recently had his job redefined. He now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Oklahoma Medical Instruments is trying to change Porter's job so that it has more

________ is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.

Elton Mayo became known as the father of scientific management.

The Hawthorne studies found that employees in the experimental group

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

By the time they graduate from high school, most people have received ample training to develop good listening skills.