Question 1

Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach?

Accepted Answer

The keys to the scientific management ap

Question 2

Raymond, the manager at the local post office, wants to figure out how to improve worker motivation. Recently, Raymond read about the Hawthorne studies conducted by Elton Mayo and colleagues. He believes these studies offer important insights into what motivates employees. Raymond is likely to support the methods and ideas associated with scientific management.

Accepted Answer

A) True 
 B)False

Question 3

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as

Accepted Answer

A)  task significance. 
B)  task redundancy. 
C)  the multiplier effect. 
D)  mutual interdependence. 
A)  task significance. 
B)  task redundancy. 
C)  the multiplier effect. 
D)  mutual interdependence.

Question 4

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Accepted Answer

A) True 
 B)False

Question 5

Baby Boomers as managers need to understand that

Accepted Answer

A)  Gen X and Gen Y employees will be motivated by flexibility in the workplace. 
B)  Gen X and Gen Y employees will be motivated by a good deal of structure in the workplace. 
C)  Millennials are motivated from within, while Gen Xers need rewards. 
D)  Gen Xers are motivated by knowing that they can keep their jobs for a lifetime. 
A)  Gen X and Gen Y employees will be motivated by flexibility in the workplace. 
B)  Gen X and Gen Y employees will be motivated by a good deal of structure in the workplace. 
C)  Millennials are motivated from within, while Gen Xers need rewards. 
D)  Gen Xers are motivated by knowing that they can keep their jobs for a lifetime.

Question 6

Theory ________ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Accepted Answer

A)  A 
B)  Alpha 
C)  X 
D)  Y 
A)  A 
B)  Alpha 
C)  X 
D)  Y

Question 7

Gen Xers are difficult to motivate because they lack ambition.

Accepted Answer

A) True 
 B)False

Question 8

At Sorenson Staples, employees working at the company's headquarters do not expect to necessarily sit at the same desk every day. They may decide to situate in a projection room, in a temporary soundproof room, or in one of several lounge areas in the building. They may locate next to someone outside of their functional area. Sorenson management believes that breaking down barriers fosters more communication and innovation, and makes jobs more interesting.

Accepted Answer

A) True 
 B)False

Question 9

Blakely just took a job with higher pay and better job security. She now lives in a nicer apartment and maintains a fairly comfortable lifestyle. However, she is still new at the company and feels like an outsider. She does not feel as though her fellow employees have accepted her into their group yet. According to Maslow's theory, Blakely is driven by a desire to satisfy her social needs.

Accepted Answer

A) True 
 B)False

Question 10

Maslow was mainly concerned with explaining how

Accepted Answer

A)  jobs could be broken down into very simple tasks that could be performed by unskilled employees. 
B)  human motivation was related to a hierarchy of needs. 
C)  managerial assumptions about employees affected their style of management. 
D)  to achieve open two-way communication within an organization. 
A)  jobs could be broken down into very simple tasks that could be performed by unskilled employees. 
B)  human motivation was related to a hierarchy of needs. 
C)  managerial assumptions about employees affected their style of management. 
D)  to achieve open two-way communication within an organization.

Question 11

When unhappy employees leave a company, the firm normally ends up benefiting financially.

Accepted Answer

A) True 
 B)False

Question 12

According to expectancy theory, the amount of effort employees exert on a specific task depends on their

Accepted Answer

A)  expectations of the outcome. 
B)  manager's expectations of their performance. 
C)  perception of the importance of the task. 
D)  level of needs that are not yet satisfied. 
A)  expectations of the outcome. 
B)  manager's expectations of their performance. 
C)  perception of the importance of the task. 
D)  level of needs that are not yet satisfied.

Question 13

Theory Y managers prefer

Accepted Answer

A)  to closely supervise their employees. 
B)  micro-management and a strong degree of control over subordinates. 
C)  empowerment and letting employees design solutions. 
D)  limited authority, but a significant amount of responsibility given to employees. 
A)  to closely supervise their employees. 
B)  micro-management and a strong degree of control over subordinates. 
C)  empowerment and letting employees design solutions. 
D)  limited authority, but a significant amount of responsibility given to employees.

Question 14

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

Accepted Answer

A) True 
 B)False

Question 15

In order to understand how to motivate the various generations, we need to understand each generation's preferred mode of communication. Look at the following chart and fill in the blank cell.

Accepted Answer

A)  By cell phone 
B)  By text 
C)  Meetings and teleconferences 
D)  Online and social media 
A)  By cell phone 
B)  By text 
C)  Meetings and teleconferences 
D)  Online and social media

Question 16

Theory X management has essentially disappeared from the real-world workplace.

Accepted Answer

A) True 
 B)False

Question 17

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Accepted Answer

A) True 
 B)False

Question 18

According to the Adapting to Change box, companies have taken to using mobile apps to track employee engagement.

Accepted Answer

A) True 
 B)False

Question 19

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Accepted Answer

A)  Type J environments fiercely protect the individual rights of workers. 
B)  Type J environments are only concerned about the employee functions at work. 
C)  Type J, unlike Type A, environments believe in more prompt and expeditious promotion for employees. 
D)  Type J, unlike Type A, environments embrace consensual decision making and have a concern for the employee's life at work and outside of work. 
A)  Type J environments fiercely protect the individual rights of workers. 
B)  Type J environments are only concerned about the employee functions at work. 
C)  Type J, unlike Type A, environments believe in more prompt and expeditious promotion for employees. 
D)  Type J, unlike Type A, environments embrace consensual decision making and have a concern for the employee's life at work and outside of work.

Question 20

A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating Employees

Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach?

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Baby Boomers as managers need to understand that

Theory ________ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Gen Xers are difficult to motivate because they lack ambition.

Maslow was mainly concerned with explaining how

When unhappy employees leave a company, the firm normally ends up benefiting financially.

According to expectancy theory, the amount of effort employees exert on a specific task depends on their

Theory Y managers prefer

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

In order to understand how to motivate the various generations, we need to understand each generation's preferred mode of communication. Look at the following chart and fill in the blank cell.

Theory X management has essentially disappeared from the real-world workplace.

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

According to the Adapting to Change box, companies have taken to using mobile apps to track employee engagement.

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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