Exam 10: Motivating Employees

In the Hawthorne studies, employees were involved in the planning of the experiments. What did this cause employees to do?

In Maslow's hierarchy, self-actualization needs are associated with basic survival, such as the need for food and shelter.

When reflecting upon the newer generation, each older generation says the same thing:

Management by objectives was developed by

Which of the following is a characteristic of Type A management?

According to Maslow, people will try to satisfy lower-order needs before they turn their attention to higher-order needs.

Gen Xers and Millennials will be more tolerant of change than Baby Boomers.

Chipper, the marketing director for Tee Time Golf Resort, is making plans for the annual tournament and is trying to determine the prize money for the top golfer. In past years, the resort successfully raised $25,000 through registration fees and sponsorship. This year, Chipper knows he could easily attract some great local talent if he made the top prize $10,000. However, Chipper also knows he cannot afford to announce a $10,000 top prize at the expense of losing out on a portion of the fees of less talented players who may decide not to register. Using expectancy theory rationale, he explains to the general manager that if they set the prize too high, several better-than-average golfers in the area will feel "out of their league" when the top players join in and therefore will be unmotivated to spend their money to participate. Chipper's analysis of the situation sounds reasonable to the general manager

At Ragtime Resale Shop, manager Lucinda doesn't waste any time thinking about whether the employees on her shift get breaks at reasonable times. In fact, she claims she is hard pressed to determine which one has "worked hard enough" to even deserve a break. Earlier today, Lucinda remarked, "I've never met anyone who likes this job! They're only biding their time and here for the money." Lucinda's managerial style would be classified as

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

The best way for U.S. firms to become more competitive is to adopt the Type J approach to management.

Theory X managers are likely to believe that

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

According to expectancy theory, employees in a given organization tend to have very similar expectations.

At the Sunny Solutions Company, employees are involved in decision making and promised long-term employment. The employees follow a somewhat specialized career path and have individual responsibility for results. Sunny Solutions' approach is an example of

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

It may be difficult to utilize the management by objectives (MBO) model when employees have not agreed upon the goals set by top management.

Alyssa's supervisor was so impressed by her work that he named her the employee of the month. This praise from her supervisor is an example of a(n) ________ reward.

Which of the following is a characteristic of Type J management?

On the long flight back from South Korea, Mike had plenty of time to reflect upon the challenges of his business trip that took him all around Asia. His goal to sell his company's state-of-the-art bicycle pump to several foreign firms certainly could have gone better. Although none of the companies he visited turned him down, only one agreed to place an order. Representatives from one Indonesian firm and two Chinese firms asked him when he planned to come again! As Mike reviewed his memories and notes, he wondered, "Didn't they realize the expense of these international trips?" Mike is experiencing