Exam 10: Motivating Employees

Derek's manager often tells the employees "there isn't a lot of time for idle talk on the job. If you want to give us your opinion, as a believer in open communication, I'll gladly give you your chance to speak your mind, on your way out!" This manager is up to date on the purpose of the exit interview, as an important source of feedback for companies. Open communication always begins at this juncture.

Open communication is a verbal strategy. It does not involve listening.

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

Rewards that come from someone else in recognition of good work are ________ rewards.

To be competitive, ________ recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called ________.

Douglas McGregor observed that all managers tend to share common assumptions about employees.

As a motivational technique, letting employees know they've done a good job is not as powerful as providing them with a bonus.

The Hawthorne studies established that productivity at work seldom changed, but an employee's attitude could show significant improvement if he/she were given the opportunity to think critically at work.

Ahmed emigrated from his war-torn country to the United States three years ago. Recently, he found a job working on an assembly line at an electronics manufacturer. When he came to the U.S., Ahmed left his friends and family behind. Now he is lonely and hopes that his fellow employees will accept him so that he can build some lasting friendships. According to Maslow, Ahmed is looking to satisfy his

Which of the following practices would be most consistent with the views of scientific management?

In a low-context culture

________ attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

Lou is a professional house painter. During busy periods, he hires high school and college students to help complete his jobs. Lou explains that he knows the most efficient way to paint a house and he expects them to follow his instructions exactly. Lou's approach is consistent with the ideas of

Dr. Nielsen, a Fairview University psychology professor, is planning a study of the factors that affect the motivation of employees. Dr. Nielsen is concerned that the results of his experiments may be misleading because employees in an experimental group tend to behave differently when they know they are being studied. This concern shows that Dr. Nielsen is aware of the

________ was the dominant strategy for improving worker productivity during the early 1900s.

At one of the new Mountain View Community College campuses, administrative staff members are trained on a number of jobs including general student registration procedures, advising, counseling, computer support, and faculty assistance. Although Ashley usually registers students and Phillip usually advises students, they can easily switch roles and help each other out during busy times. They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike other colleges where lines are long and students must come back several times in order to be served, at Mountain View, you never hear someone say, "It's not my job!" This campus has successfully implemented

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation, the first thing managers should do is

Douglas McGregor described two very different sets of managerial attitudes about employees, which he called

Paul Blocker is the offensive line coach for a university football team. He wants his players to report to fall practice in good shape. Coach has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer. He knows his players hate running wind sprints so to encourage them to work out during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with

According to Maslow, a satisfied need is no longer a motivator.