Exam 10: Motivating and Rewarding Employees

Application of Maslow's Hierarchy of Needs Jericho has several employees with a wide range of behaviors. He has been having a difficult time understanding where some of his employees are as far as motivation is concerned. He has just returned from a conference where Maslow's hierarchy of needs was discussed, and some of his employees seem to fall in those categories. First, there is Julie. She was just hired last week, and her preoccupation at the moment seems to be finding a place to live, grocery stores, and to locate things such as the fire and police departments. Jericho wonders if she will ever start thinking about work. Then, there is Jamie. When Jericho asked her to work late next month, she said it was no problem as long as there was a security person to walk her across the company campus to the underground parking lot. Jericho easily arranged for the security guard. Then, there is Jason who just yesterday complained that his work was not challenging enough. He said he was not growing or using his full potential at what he was doing. Jessica also came to mind. What would he do with Jessica? She was their social butterfly, constantly flitting from one workstation to another, chatting with the employees. Not only was she not getting her work done, but also she was interrupting everyone else's work. And, finally, there was Lane who constantly needed attention and public recognition. If Lane accomplished a goal, he wanted everyone in the work area to realize he had met his goal. What a group of employees, thought Jericho. -Lane is at which needs level?

What is flextime work scheduling and what are the benefits and the drawbacks to it?

A cabinetmaker who designs a china cupboard, selects the wood, builds the cupboard, and finishes the project to the customer's satisfaction would have which job characteristic?

Why is telecommuting a growing trend in America today?

According to McClelland, which of the following needs focuses on the need to make others behave in a way that they would not have behaved otherwise?

Which of the following statements would a Theory X manager consider to be true?

The view that a high need for achievement acts as an internal motivator presupposes the existence of two cultural characteristics: an unwillingness to accept risks and a high concern with performance.

How do men and women differ in their needs for "flexibility" at work?

According to McClelland, the need to do something better or more efficiently or to master complex tasks is known as the need for power.

In the former socialist countries of Central and Eastern Europe, employees expect rewards to reflect their individual needs as well as their performance.

When people perceive an imbalance to their input outcome ratio relative to those of others, they experience _____________ .

Pay- for- performance programs focus on paying an employee for time on the job.

According to Herzberg, recognition and growth are examples of motivation factors.