Exam 10: Motivating and Rewarding Employees

If a person who quits because she feels that she was not being treated fairly by her employer, she is most likely experiencing a sense of _____________.

The two factors in Herzberg's theory are motivators and _____________.

According to Maslow, a person who is looking for affection, belongingness, acceptance, and friendship is at which need level?

According to Herzberg, which of the following is a motivator factor?

Praise, employee recognition, and empowerment are motivational techniques that managers can use to motivate minimum- wage workers.

Needs have little or no impact on the way that people perform and behave at work.

High levels of effort are unlikely to lead to favorable job performance unless

Jessica strives to develop friendships, prefers to work in cooperative situations, and works toward a high degree of mutual understanding in her relationships. She is demonstrating which need?

Explain McClelland's three- needs theory.

McGregor developed the hierarchy of needs theory.

_____________employees do their work at home on a computer that is linked to their office.

The view that people develop beliefs about the fairness of the rewards they receive relative to their contributions is referred to as _____________.

Explain the difference between motivators and hygiene factors in Herzberg's theory.

According to Vroom's expectancy theory, an expectancy refers to a person's belief that working hard will result in achieving a desired level of performance.

The degree to which a job requires a variety of activities that call for different skills and talents is

Commuting to and from work in many large cities requires two or more hours each day which can make workers tired before they even get to their job. Some companies offer_____________ as a way to alleviate the strain.

Which of the following is a correct match between theory and the individual who developed it?

Which of the following is not one of the three variables that are central to Vroom's expectancy theory?

Flextime's major drawback is that it is not a viable option when key people must be available during standard hours, when workflow requires tightly determined scheduling, or when specialists are called upon to maintain coverage of all functions in a unit.

Tom is an air traffic comptroller at a major metropolitan area airport. Even though he has a fixed schedule and strict procedures to follow, based on the Core Job Characteristics Model, he finds his job rewarding because it has a high level of