Question 1

Who is decoding a message?

Accepted Answer

A) Robin, who is initiating downward communication 
B) Sal, who is preparing a financial statement 
C) William, who is studying blueprints 
D) Olive, who is making a speech 
E) Sylvia, who is passing along a bit of gossip about a coworker 
A) Robin, who is initiating downward communication 
B) Sal, who is preparing a financial statement 
C) William, who is studying blueprints 
D) Olive, who is making a speech 
E) Sylvia, who is passing along a bit of gossip about a coworker

Question 2

The essential feature of an enterprise social media platform is the capacity to communicate with the general public or to broadcast messages widely.

Accepted Answer

A) True 
 B)False

Question 3

Computer-mediated groups have been found to

Accepted Answer

A) enhance the quality of ideas generated. 
B) enhance the number of ideas generated. 
C) enhance the richness of communication. 
D) enhance the number and quality of ideas generated. 
E) enhance the speed with which ideas are generated. 
A) enhance the quality of ideas generated. 
B) enhance the number of ideas generated. 
C) enhance the richness of communication. 
D) enhance the number and quality of ideas generated. 
E) enhance the speed with which ideas are generated.

Question 4

Voice can be considered a form of

Accepted Answer

A) organizational citizenship behaviour. 
B) non-verbal communication. 
C) job performance. 
D) filtering. 
E) ineffective communication. 
A) organizational citizenship behaviour. 
B) non-verbal communication. 
C) job performance. 
D) filtering. 
E) ineffective communication.

Question 5

Clients, employees, and ________ all provide information in a 360-degree feedback system.

Accepted Answer

The answer of Clients, employees, and ________ all provide information...

Question 6

Gossip can contribute to effective communication.

Accepted Answer

A) True 
 B)False

Question 7

Effective communication occurs when the right people receive the right information in a ________ manner.

Accepted Answer

A) timely 
B) formal 
C) friendly 
D) filtered 
E) proper 
A) timely 
B) formal 
C) friendly 
D) filtered 
E) proper

Question 8

Voice can be directed to

Accepted Answer

A) teammates. 
B) one's boss. 
C) management. 
D) teammates, one's boss, or management. 
E) one's boss or management. 
A) teammates. 
B) one's boss. 
C) management. 
D) teammates, one's boss, or management. 
E) one's boss or management.

Question 9

Communication is defined as

Accepted Answer

A) understanding between people. 
B) the exchange of information. 
C) a method of persuasion. 
D) the flow of information down an organizational hierarchy. 
E) the encoding of information. 
A) understanding between people. 
B) the exchange of information. 
C) a method of persuasion. 
D) the flow of information down an organizational hierarchy. 
E) the encoding of information.

Question 10

What is considered proper professional behaviour varies across ________.

Accepted Answer

The answer of What is considered proper professional behaviour varies...

Question 11

Voice is a form of organizational citizenship behaviour.

Accepted Answer

A) True 
 B)False

Question 12

Psychological safety refers to a shared belief that it is safe to take social risks.

Accepted Answer

A) True 
 B)False

Question 13

The mum effect is even more likely when the sender is responsible for bad news.

Accepted Answer

A) True 
 B)False

Question 14

Who is most likely to exercise voice?

Accepted Answer

A) More satisfied employees who identify more strongly with their work unit or organization 
B) More committed employees who identify more strongly with their work unit or organization 
C) More satisfied employees who are more committed to the organization 
D) More satisfied employees who like to communicate 
E) More satisfied employees who don't like to use the grapevine 
A) More satisfied employees who identify more strongly with their work unit or organization 
B) More committed employees who identify more strongly with their work unit or organization 
C) More satisfied employees who are more committed to the organization 
D) More satisfied employees who like to communicate 
E) More satisfied employees who don't like to use the grapevine

Question 15

Some jobs are so boring that ________ provides one of the few available sources of social and intellectual stimulation.

Accepted Answer

The answer of Some jobs are so boring that ________...

Question 16

The Japanese have various set phrases for expressing sympathy, rejection, or apology that are designed to maintain harmony.These phrases are called "lubricant expressions."

Accepted Answer

A) True 
 B)False

Question 17

When survey results are fed back to employees, along with managerial responses and any plans for changes, this feedback should enhance ________ communication.

Accepted Answer

The answer of When survey results are fed back to...

Question 18

Two factors are critical to the perceived fairness of controversial policies: the adequacy of the explanation and the ________ with which it is delivered.

Accepted Answer

The answer of Two factors are critical to the perceived...

Question 19

Who is most likely to exercise voice?

Accepted Answer

A) Those who are conscientious and agreeable 
B) Those who are extraverted and agreeable 
C) Those who are conscientious and extraverted 
D) Those who are conscientious and introverted 
E) Those who are agreeable and introverted 
A) Those who are conscientious and agreeable 
B) Those who are extraverted and agreeable 
C) Those who are conscientious and extraverted 
D) Those who are conscientious and introverted 
E) Those who are agreeable and introverted

Question 20

The tendency to avoid communicating bad news to others is called the ________.

Accepted Answer

The answer of The tendency to avoid communicating bad news...

Who is decoding a message?

The essential feature of an enterprise social media platform is the capacity to communicate with the general public or to broadcast messages widely.

Computer-mediated groups have been found to

Voice can be considered a form of

Clients, employees, and ________ all provide information in a 360-degree feedback system.

Gossip can contribute to effective communication.

Effective communication occurs when the right people receive the right information in a ________ manner.

Voice can be directed to

Communication is defined as

What is considered proper professional behaviour varies across ________.

Voice is a form of organizational citizenship behaviour.

Psychological safety refers to a shared belief that it is safe to take social risks.

The mum effect is even more likely when the sender is responsible for bad news.

Who is most likely to exercise voice?

Some jobs are so boring that ________ provides one of the few available sources of social and intellectual stimulation.

The Japanese have various set phrases for expressing sympathy, rejection, or apology that are designed to maintain harmony.These phrases are called "lubricant expressions."

When survey results are fed back to employees, along with managerial responses and any plans for changes, this feedback should enhance ________ communication.

Two factors are critical to the perceived fairness of controversial policies: the adequacy of the explanation and the ________ with which it is delivered.

Who is most likely to exercise voice?

The tendency to avoid communicating bad news to others is called the ________.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 10: Communication

Who is decoding a message?

The essential feature of an enterprise social media platform is the capacity to communicate with the general public or to broadcast messages widely.

Computer-mediated groups have been found to

Voice can be considered a form of

Clients, employees, and ________ all provide information in a 360-degree feedback system.

Gossip can contribute to effective communication.

Effective communication occurs when the right people receive the right information in a ________ manner.

Voice can be directed to

Communication is defined as

What is considered proper professional behaviour varies across ________.

Voice is a form of organizational citizenship behaviour.

Psychological safety refers to a shared belief that it is safe to take social risks.

The mum effect is even more likely when the sender is responsible for bad news.

Who is most likely to exercise voice?

Some jobs are so boring that ________ provides one of the few available sources of social and intellectual stimulation.

The Japanese have various set phrases for expressing sympathy, rejection, or apology that are designed to maintain harmony.These phrases are called "lubricant expressions."

When survey results are fed back to employees, along with managerial responses and any plans for changes, this feedback should enhance ________ communication.

Two factors are critical to the perceived fairness of controversial policies: the adequacy of the explanation and the ________ with which it is delivered.

Who is most likely to exercise voice?

The tendency to avoid communicating bad news to others is called the ________.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters