Question 1

Which of the following is NOT an example of a tangible factor associated with effective branding?

Accepted Answer

A) Social responsibility 
B) Pay 
C) Location 
D) Learning opportunities 
E) Perks 
A) Social responsibility 
B) Pay 
C) Location 
D) Learning opportunities 
E) Perks

Question 2

Which of the following is an example of horizontal communication?

Accepted Answer

A) A supervisor tells an employee that he has been performing poorly. 
B) An employee explains to her boss why her performance has not been up to par recently. 
C) The vice-president of marketing sends a memo to the vice-president of manufacturing. 
D) The president of a college calls a meeting to explain the college's financial situation to the faculty. 
E) A purchasing agent leaves a voicemail message for a new supplier. 
A) A supervisor tells an employee that he has been performing poorly. 
B) An employee explains to her boss why her performance has not been up to par recently. 
C) The vice-president of marketing sends a memo to the vice-president of manufacturing. 
D) The president of a college calls a meeting to explain the college's financial situation to the faculty. 
E) A purchasing agent leaves a voicemail message for a new supplier.

Question 3

Which of the following is NOT cited as a distinguishing factor in the differences between male and female communication styles?

Accepted Answer

A) Getting credit 
B) Asking questions 
C) Giving compliments 
D) Boasting 
E) Gossiping 
A) Getting credit 
B) Asking questions 
C) Giving compliments 
D) Boasting 
E) Gossiping

Question 4

Which of the following contributes to a positive climate for voice?

Accepted Answer

A) Direct supervisors 
B) Teammates 
C) Direct supervisors and teammates 
D) Higher-level managers 
E) Direct supervisors and higher-level managers 
A) Direct supervisors 
B) Teammates 
C) Direct supervisors and teammates 
D) Higher-level managers 
E) Direct supervisors and higher-level managers

Question 5

The most information rich media are

Accepted Answer

A) highly asynchronous and high in paraverbal cues. 
B) highly asynchronous and high in non-verbal and paraverbal cues. 
C) highly synchronous and high in non-verbal cues. 
D) highly synchronous and high in paraverbal cues. 
E) highly synchronous and high in non-verbal and paraverbal cues. 
A) highly asynchronous and high in paraverbal cues. 
B) highly asynchronous and high in non-verbal and paraverbal cues. 
C) highly synchronous and high in non-verbal cues. 
D) highly synchronous and high in paraverbal cues. 
E) highly synchronous and high in non-verbal and paraverbal cues.

Question 6

High "voicers" report more work stress than those who remain silent.

Accepted Answer

A) True 
 B)False

Question 7

According to the text, which medium can transmit the richest information?

Accepted Answer

A) Video 
B) Face-to-face interaction 
C) Computer 
D) Telephone 
E) Written memos 
A) Video 
B) Face-to-face interaction 
C) Computer 
D) Telephone 
E) Written memos

Question 8

Discuss the role that climate and psychological safety plays in employee voice.How can organizations create a positive climate and an atmosphere of psychological safety?

Accepted Answer

A positive climate is important for empl

Question 9

In which of the following cases is cross-cultural communication very good?

Accepted Answer

A) Understanding symbolic gestures 
B) Conveying etiquette and politeness 
C) Agreeing on what constitutes punctuality 
D) Interpreting basic emotions in facial expressions 
E) Physical proximity and contact 
A) Understanding symbolic gestures 
B) Conveying etiquette and politeness 
C) Agreeing on what constitutes punctuality 
D) Interpreting basic emotions in facial expressions 
E) Physical proximity and contact

Question 10

Describe three sources of non-verbal language in a typical workplace.Give an example of each and discuss the messages that they may communicate.

Accepted Answer

Three sources of non-verbal language are

Question 11

Enterprise social media refers to a private work-related social media platform that is accessible only by organizational members.

Accepted Answer

A) True 
 B)False

Question 12

360-degree feedback is usually used for

Accepted Answer

A) employee development and salary determination. 
B) employee development. 
C) salary determination. 
D) advancement potential. 
E) employee development and advancement potential. 
A) employee development and salary determination. 
B) employee development. 
C) salary determination. 
D) advancement potential. 
E) employee development and advancement potential.

Question 13

Silence refers to

Accepted Answer

A) the failure to communicate. 
B) withholding relevant information. 
C) the use of written communication. 
D) the use of non-verbal communication. 
E) the use of technology to communicate. 
A) the failure to communicate. 
B) withholding relevant information. 
C) the use of written communication. 
D) the use of non-verbal communication. 
E) the use of technology to communicate.

Question 14

The toy market has fallen off, and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers, but he is so upset about his task that he writes a vague, contradictory letter which no one understands.What happened?

Accepted Answer

A) Rumour has caused confusion. 
B) Jargon caused the manager to produce non-verbal communication. 
C) All-channel communication was used when exit interviews would have been better. 
D) The mum effect caused the workers to have decoding problems. 
E) Status differences have resulted in ineffective communication. 
A) Rumour has caused confusion. 
B) Jargon caused the manager to produce non-verbal communication. 
C) All-channel communication was used when exit interviews would have been better. 
D) The mum effect caused the workers to have decoding problems. 
E) Status differences have resulted in ineffective communication.

Question 15

Which of the following does NOT communicate liking and interest?

Accepted Answer

A) Directing the torso toward the receiver 
B) Positioning oneself physically closely 
C) Touching the person on the arm 
D) Maintaining eye contact 
E) Leaning forward during an interaction 
A) Directing the torso toward the receiver 
B) Positioning oneself physically closely 
C) Touching the person on the arm 
D) Maintaining eye contact 
E) Leaning forward during an interaction

Question 16

Who is encoding messages?

Accepted Answer

A) Bob, who is writing a technical report 
B) Aaron, who is hearing a rumour on the grapevine 
C) Sharon, who is the target of upward communication 
D) Alexis, who is trying to figure out what her boss's memo means 
E) Victor, who is trying to decipher some legal jargon in a contract 
A) Bob, who is writing a technical report 
B) Aaron, who is hearing a rumour on the grapevine 
C) Sharon, who is the target of upward communication 
D) Alexis, who is trying to figure out what her boss's memo means 
E) Victor, who is trying to decipher some legal jargon in a contract

Question 17

High "voicers" report less ________ than those who remain silent.

Accepted Answer

The answer of High "voicers" report less ________ than those...

Question 18

Gender differences in communication revolve around what Tannen refers to as the "Win-Lose" position.

Accepted Answer

A) True 
 B)False

Question 19

There are a number of key differences in male and female communication styles and rituals that often place ________ in a one-down position.

Accepted Answer

The answer of There are a number of key differences...

Question 20

Filtering is the tendency for a message to be watered down or stopped altogether at some point during transmission.

Accepted Answer

A) True 
 B)False

Which of the following is NOT an example of a tangible factor associated with effective branding?

Which of the following is an example of horizontal communication?

Which of the following is NOT cited as a distinguishing factor in the differences between male and female communication styles?

Which of the following contributes to a positive climate for voice?

The most information rich media are

High "voicers" report more work stress than those who remain silent.

According to the text, which medium can transmit the richest information?

Discuss the role that climate and psychological safety plays in employee voice.How can organizations create a positive climate and an atmosphere of psychological safety?

In which of the following cases is cross-cultural communication very good?

Describe three sources of non-verbal language in a typical workplace.Give an example of each and discuss the messages that they may communicate.

Enterprise social media refers to a private work-related social media platform that is accessible only by organizational members.

360-degree feedback is usually used for

Silence refers to

The toy market has fallen off, and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers, but he is so upset about his task that he writes a vague, contradictory letter which no one understands.What happened?

Which of the following does NOT communicate liking and interest?

Who is encoding messages?

High "voicers" report less ________ than those who remain silent.

Gender differences in communication revolve around what Tannen refers to as the "Win-Lose" position.

There are a number of key differences in male and female communication styles and rituals that often place ________ in a one-down position.

Filtering is the tendency for a message to be watered down or stopped altogether at some point during transmission.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 10: Communication

Which of the following is NOT an example of a tangible factor associated with effective branding?

Which of the following is an example of horizontal communication?

Which of the following is NOT cited as a distinguishing factor in the differences between male and female communication styles?

Which of the following contributes to a positive climate for voice?

The most information rich media are

High "voicers" report more work stress than those who remain silent.

According to the text, which medium can transmit the richest information?

Discuss the role that climate and psychological safety plays in employee voice.How can organizations create a positive climate and an atmosphere of psychological safety?

In which of the following cases is cross-cultural communication very good?

Describe three sources of non-verbal language in a typical workplace.Give an example of each and discuss the messages that they may communicate.

Enterprise social media refers to a private work-related social media platform that is accessible only by organizational members.

360-degree feedback is usually used for

Silence refers to

The toy market has fallen off, and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers, but he is so upset about his task that he writes a vague, contradictory letter which no one understands.What happened?

Which of the following does NOT communicate liking and interest?

Who is encoding messages?

High "voicers" report less ________ than those who remain silent.

Gender differences in communication revolve around what Tannen refers to as the "Win-Lose" position.

There are a number of key differences in male and female communication styles and rituals that often place ________ in a one-down position.

Filtering is the tendency for a message to be watered down or stopped altogether at some point during transmission.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters