Question 1

Research suggests that

Accepted Answer

A) employees with good performance ratings are more likely to be informed of those ratings than employees with bad ratings. 
B) employees with good performance ratings are less likely to be informed of those ratings than employees with bad ratings. 
C) employees with good and bad performance ratings are just as likely to be informed of these ratings. 
D) employees with good and bad performance ratings are just as unlikely to be informed of these ratings. 
E) employees are seldom informed about their performance regardless of how they have performed. 
A) employees with good performance ratings are more likely to be informed of those ratings than employees with bad ratings. 
B) employees with good performance ratings are less likely to be informed of those ratings than employees with bad ratings. 
C) employees with good and bad performance ratings are just as likely to be informed of these ratings. 
D) employees with good and bad performance ratings are just as unlikely to be informed of these ratings. 
E) employees are seldom informed about their performance regardless of how they have performed. A

Question 2

Cross-culturally, people are probably best at decoding basic, simple ________ in facial expressions.

Accepted Answer

emotions

Question 3

360-degree feedback systems usually focus on

Accepted Answer

A) bottom-line performance. 
B) behavioural competencies. 
C) group performance. 
D) individual performance. 
E) all aspects of performance. 
A) bottom-line performance. 
B) behavioural competencies. 
C) group performance. 
D) individual performance. 
E) all aspects of performance. B

Question 4

The focus of effective branding is tangible aspects of the employment experience.

Accepted Answer

A) True 
 B)False

Question 5

The mum effect is a good example of

Accepted Answer

A) moderately high information richness. 
B) poor cross-cultural communication. 
C) information overload. 
D) filtering. 
E) ineffective decoding. 
A) moderately high information richness. 
B) poor cross-cultural communication. 
C) information overload. 
D) filtering. 
E) ineffective decoding.

Question 6

The richest of communications media is ________.

Accepted Answer

face-to-fa

Question 7

While Europeans favour an extended gaze, most Latin Americans avoid this form of communication.

Accepted Answer

A) True 
 B)False

Question 8

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Accepted Answer

A) True 
 B)False

Question 9

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Accepted Answer

A) Employee survey 
B) 360-degree feedback 
C) Suggestion system 
D) Survey feedback 
E) Telephone hotline 
A) Employee survey 
B) 360-degree feedback 
C) Suggestion system 
D) Survey feedback 
E) Telephone hotline

Question 10

Employees who are conscientious and extraverted are more likely to speak up.

Accepted Answer

A) True 
 B)False

Question 11

The ________ occurs when people avoid communicating unfavourable news to others.

Accepted Answer

The answer of The ________ occurs when people avoid communicating...

Question 12

Two important dimensions of information richness are

Accepted Answer

A) the degree to which information is synchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
B) the degree to which information is asynchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
C) the degree to which information is synchronous and the extent to which both parties can receive paraverbal cues. 
D) the degree to which information is asynchronous and the extent to which both parties can receive paraverbal cues. 
E) the degree to which information is synchronous and the extent to which both parties can receive non-verbal cues. 
A) the degree to which information is synchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
B) the degree to which information is asynchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
C) the degree to which information is synchronous and the extent to which both parties can receive paraverbal cues. 
D) the degree to which information is asynchronous and the extent to which both parties can receive paraverbal cues. 
E) the degree to which information is synchronous and the extent to which both parties can receive non-verbal cues.

Question 13

The tendency for information to be watered down or stopped altogether during transmission is ________.

Accepted Answer

The answer of The tendency for information to be watered...

Question 14

Which of the following provides information in a 360-degree feedback system?

Accepted Answer

A) Clients 
B) Employees 
C) Peers 
D) Superiors 
E) All of the above 
A) Clients 
B) Employees 
C) Peers 
D) Superiors 
E) All of the above

Question 15

Computer-mediated groups perform more ________ than face-to-face groups.

Accepted Answer

The answer of Computer-mediated groups perform more ________ than face-to-face...

Question 16

An adequate explanation for a policy decision can reduce employees' tendencies to retaliate.

Accepted Answer

A) True 
 B)False

Question 17

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much more work stress than his co-workers who choose to be silent.

Accepted Answer

A) True 
 B)False

Question 18

Showing up late for a meeting is a sign of success in

Accepted Answer

A) Japan. 
B) the United States. 
C) Canada. 
D) Brazil. 
E) Germany 
A) Japan. 
B) the United States. 
C) Canada. 
D) Brazil. 
E) Germany

Question 19

In an electronic meeting, men are more likely to offer the first idea.

Accepted Answer

A) True 
 B)False

Question 20

In order for a receiver to understand a communicated message, he or she must first ________ the message.

Accepted Answer

A) filter 
B) encode 
C) decode 
D) transmit 
E) integrate 
A) filter 
B) encode 
C) decode 
D) transmit 
E) integrate

Research suggests that

Cross-culturally, people are probably best at decoding basic, simple ________ in facial expressions.

360-degree feedback systems usually focus on

The focus of effective branding is tangible aspects of the employment experience.

The mum effect is a good example of

The richest of communications media is ________.

While Europeans favour an extended gaze, most Latin Americans avoid this form of communication.

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Employees who are conscientious and extraverted are more likely to speak up.

The ________ occurs when people avoid communicating unfavourable news to others.

Two important dimensions of information richness are

The tendency for information to be watered down or stopped altogether during transmission is ________.

Which of the following provides information in a 360-degree feedback system?

Computer-mediated groups perform more ________ than face-to-face groups.

An adequate explanation for a policy decision can reduce employees' tendencies to retaliate.

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much more work stress than his co-workers who choose to be silent.

Showing up late for a meeting is a sign of success in

In an electronic meeting, men are more likely to offer the first idea.

In order for a receiver to understand a communicated message, he or she must first ________ the message.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 10: Communication

Research suggests that

Cross-culturally, people are probably best at decoding basic, simple ________ in facial expressions.

360-degree feedback systems usually focus on

The focus of effective branding is tangible aspects of the employment experience.

The mum effect is a good example of

The richest of communications media is ________.

While Europeans favour an extended gaze, most Latin Americans avoid this form of communication.

The grapevine can transmit information relevant to the performance of an organization as well as personal gossip.

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Employees who are conscientious and extraverted are more likely to speak up.

The ________ occurs when people avoid communicating unfavourable news to others.

Two important dimensions of information richness are

The tendency for information to be watered down or stopped altogether during transmission is ________.

Which of the following provides information in a 360-degree feedback system?

Computer-mediated groups perform more ________ than face-to-face groups.

An adequate explanation for a policy decision can reduce employees' tendencies to retaliate.

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result, he tends to experience much more work stress than his co-workers who choose to be silent.

Showing up late for a meeting is a sign of success in

In an electronic meeting, men are more likely to offer the first idea.

In order for a receiver to understand a communicated message, he or she must first ________ the message.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters