Question 1

Which of the following statements about organizational communication is FALSE?

Accepted Answer

A) Physical location affects the opportunity to participate in the grapevine. 
B) Supervisors can be trained to communicate more effectively. 
C) It is more difficult to regulate non-verbal communication when the sender has low emotional involvement. 
D) Organizational grapevines can communicate accurate information. 
E) Personality plays a role in the transmission of grapevine information. 
A) Physical location affects the opportunity to participate in the grapevine. 
B) Supervisors can be trained to communicate more effectively. 
C) It is more difficult to regulate non-verbal communication when the sender has low emotional involvement. 
D) Organizational grapevines can communicate accurate information. 
E) Personality plays a role in the transmission of grapevine information.

Question 2

When doing business with people from Arab countries it is wise to avoid

Accepted Answer

A) touching. 
B) extended gaze. 
C) sitting or standing close together. 
D) discussions about your family or personal life. 
E) getting down to business very quickly. 
A) touching. 
B) extended gaze. 
C) sitting or standing close together. 
D) discussions about your family or personal life. 
E) getting down to business very quickly.

Question 3

Which of the following is a challenge posed by social media?

Accepted Answer

A) Excessive use of the grapevine 
B) Spreading of rumours 
C) Cyberloafing 
D) A breakdown of etiquette and politeness 
E) Language differences 
A) Excessive use of the grapevine 
B) Spreading of rumours 
C) Cyberloafing 
D) A breakdown of etiquette and politeness 
E) Language differences

Question 4

Sticking to the strict chain of command can be especially slow for ________ communication.

Accepted Answer

A) formal 
B) upward 
C) downward 
D) horizontal 
E) backwards 
A) formal 
B) upward 
C) downward 
D) horizontal 
E) backwards

Question 5

A recent study of over 800 foreign subsidiaries of multinational firms indicated that language differences between headquarters and subsidiaries

Accepted Answer

A) are not as significant as they used to be. 
B) pose very few challenges. 
C) are much greater than expected. 
D) pose substantial challenges. 
E) are much smaller than expected. 
A) are not as significant as they used to be. 
B) pose very few challenges. 
C) are much greater than expected. 
D) pose substantial challenges. 
E) are much smaller than expected.

Question 6

________ refers to a shared belief that it is safe to take social risks.

Accepted Answer

Psychologi

Question 7

Which of the following is an example of the mum effect?

Accepted Answer

A) The president of a firm would not tell a newspaper reporter what the firm's market share was. 
B) The secretary did not care to participate in the office grapevine. 
C) The manager would only communicate with workers through their supervisor. 
D) The sales manager decided to postpone announcing the good news about the Christmas bonuses until the company party at the end of the month. 
E) The young lawyer who lost the court case delayed telling the senior partner of the law firm. 
A) The president of a firm would not tell a newspaper reporter what the firm's market share was. 
B) The secretary did not care to participate in the office grapevine. 
C) The manager would only communicate with workers through their supervisor. 
D) The sales manager decided to postpone announcing the good news about the Christmas bonuses until the company party at the end of the month. 
E) The young lawyer who lost the court case delayed telling the senior partner of the law firm.

Question 8

Social media can be harmful for problem solving and innovation.

Accepted Answer

A) True 
 B)False

Question 9

An organization's informal communication network is known as the

Accepted Answer

A) greenvine. 
B) gruntvine. 
C) grapevine. 
D) gripevine. 
E) grapeline. 
A) greenvine. 
B) gruntvine. 
C) grapevine. 
D) gripevine. 
E) grapeline.

Question 10

Surveys of the attitudes and opinions of current employees can provide a useful means of ________ communication.

Accepted Answer

The answer of Surveys of the attitudes and opinions of...

Question 11

After the interview, Mika realized that the interviewer's words, thoughts, feelings, and actions all contained the same message-this is something that is called ________.

Accepted Answer

The answer of After the interview, Mika realized that the...

Question 12

What is a rumour and when are rumours likely to spread fastest and farthest?

Accepted Answer

A rumour is an unverified belief that is

Question 13

Discuss three techniques that an organization can use to improve communication.

Accepted Answer

The text describes the following seven t

Question 14

Which of the following is most likely to build a bond of trust between senders and receivers?

Accepted Answer

A) Non-verbal communication 
B) 360-degree feedback 
C) Provision of explanations 
D) Grapevine 
E) Voice 
A) Non-verbal communication 
B) 360-degree feedback 
C) Provision of explanations 
D) Grapevine 
E) Voice

Question 15

Employees who are not satisfied and do not identify strongly with the organization are most likely to exercise voice.

Accepted Answer

A) True 
 B)False

Question 16

What happens when computer-mediated groups that have to make a decision meet for only a single session compared to face-to-face groups?

Accepted Answer

A) They have less satisfied members and make more effective decisions. 
B) They have more satisfied members and make more effective decisions. 
C) They have more satisfied members and make less effective decisions. 
D) They have less satisfied members and make less effective decisions. 
E) They take the same time as face-to-face groups and have more satisfied members. 
A) They have less satisfied members and make more effective decisions. 
B) They have more satisfied members and make more effective decisions. 
C) They have more satisfied members and make less effective decisions. 
D) They have less satisfied members and make less effective decisions. 
E) They take the same time as face-to-face groups and have more satisfied members.

Question 17

Voice can be considered a form of ________.

Accepted Answer

organizati

Question 18

What is considered proper professional behaviour is the same across cultures.

Accepted Answer

A) True 
 B)False

Question 19

Managerial communication at the Smelly Cheese Company has long been a problem.Employees have been complaining for years that managers do not provide them with information they need to perform their jobs and that there is a general lack of openness on the part of management.In the words of one employee, "Communication in this company stinks!" This has raised an important question among senior management: Can managers be trained to improve their communication? You have been hired to answer this question and to explain to them how the company might proceed with the training of its managers to improve communication.What will you tell them?

Accepted Answer

Proper training can improve the communic

Question 20

The exchange of grapevine information can build a bond of trust between senders and receivers.

Accepted Answer

A) True 
 B)False

Which of the following statements about organizational communication is FALSE?

When doing business with people from Arab countries it is wise to avoid

Which of the following is a challenge posed by social media?

Sticking to the strict chain of command can be especially slow for ________ communication.

A recent study of over 800 foreign subsidiaries of multinational firms indicated that language differences between headquarters and subsidiaries

________ refers to a shared belief that it is safe to take social risks.

Which of the following is an example of the mum effect?

Social media can be harmful for problem solving and innovation.

An organization's informal communication network is known as the

Surveys of the attitudes and opinions of current employees can provide a useful means of ________ communication.

After the interview, Mika realized that the interviewer's words, thoughts, feelings, and actions all contained the same message-this is something that is called ________.

What is a rumour and when are rumours likely to spread fastest and farthest?

Discuss three techniques that an organization can use to improve communication.

Which of the following is most likely to build a bond of trust between senders and receivers?

Employees who are not satisfied and do not identify strongly with the organization are most likely to exercise voice.

What happens when computer-mediated groups that have to make a decision meet for only a single session compared to face-to-face groups?

Voice can be considered a form of ________.

What is considered proper professional behaviour is the same across cultures.

The exchange of grapevine information can build a bond of trust between senders and receivers.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 10: Communication

Which of the following statements about organizational communication is FALSE?

When doing business with people from Arab countries it is wise to avoid

Which of the following is a challenge posed by social media?

Sticking to the strict chain of command can be especially slow for ________ communication.

A recent study of over 800 foreign subsidiaries of multinational firms indicated that language differences between headquarters and subsidiaries

________ refers to a shared belief that it is safe to take social risks.

Which of the following is an example of the mum effect?

Social media can be harmful for problem solving and innovation.

An organization's informal communication network is known as the

Surveys of the attitudes and opinions of current employees can provide a useful means of ________ communication.

After the interview, Mika realized that the interviewer's words, thoughts, feelings, and actions all contained the same message-this is something that is called ________.

What is a rumour and when are rumours likely to spread fastest and farthest?

Discuss three techniques that an organization can use to improve communication.

Which of the following is most likely to build a bond of trust between senders and receivers?

Employees who are not satisfied and do not identify strongly with the organization are most likely to exercise voice.

What happens when computer-mediated groups that have to make a decision meet for only a single session compared to face-to-face groups?

Voice can be considered a form of ________.

What is considered proper professional behaviour is the same across cultures.

The exchange of grapevine information can build a bond of trust between senders and receivers.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters