Question 1

Change agents are the first organizational members to change after an OD intervention occurs.

Accepted Answer

A) True 
 B)False  False

Question 2

A sense of making progress is important for ________ motivation.

Accepted Answer

intrinsic

Question 3

What kind of leader is particularly adept at overcoming resistance to change?

Accepted Answer

A) Transactional 
B) Transformational 
C) Change agent 
D) Developmental 
E) Authentic 
A) Transactional 
B) Transformational 
C) Change agent 
D) Developmental 
E) Authentic B

Question 4

The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia.What has happened?

Accepted Answer

A) Unfreezing 
B) Refreezing 
C) Resistance 
D) Perceived threat 
E) Conflict 
A) Unfreezing 
B) Refreezing 
C) Resistance 
D) Perceived threat 
E) Conflict

Question 5

Gatekeepers are individuals who oppose the innovations advocated by idea champions.

Accepted Answer

A) True 
 B)False

Question 6

The main reason for the failure of organizational change programs is the failure to change an organization's culture.

Accepted Answer

A) True 
 B)False

Question 7

Although ________ may help promote idea generation, ________ may be better for idea implementation.

Accepted Answer

A) diffusion; freedom and autonomy 
B) idea champions; gatekeepers 
C) extrinsic rewards; intrinsic rewards 
D) organic structures; more mechanistic structures 
E) mechanistic structures; more organic structures 
A) diffusion; freedom and autonomy 
B) idea champions; gatekeepers 
C) extrinsic rewards; intrinsic rewards 
D) organic structures; more mechanistic structures 
E) mechanistic structures; more organic structures

Question 8

Discuss four specific factors that organizations can change.What factor is most important for change and why?

Accepted Answer

The text describes the following factors

Question 9

Activities or work that the organization must accomplish to create outputs that customers value are referred to as

Accepted Answer

A) job titles. 
B) organization departments. 
C) outcomes. 
D) processes. 
E) small gains. 
A) job titles. 
B) organization departments. 
C) outcomes. 
D) processes. 
E) small gains.

Question 10

Unlike other organizational change initiatives, TQM is fast and episodic.

Accepted Answer

A) True 
 B)False

Question 11

Coverts of change are resistant at first but come to see the value of change over time.

Accepted Answer

A) True 
 B)False

Question 12

"Bootlegging" funds from approved projects to some other project and camouflaging one's creative work from management scrutiny are examples of ________.

Accepted Answer

The answer of "Bootlegging" funds from approved projects to some...

Question 13

________ motivation lies at the core of creativity.

Accepted Answer

The answer of ________ motivation lies at the core of...

Question 14

Olivia's organization is undergoing a major change.She welcomes the change and supports it over time.However, her co-worker Mika has resisted the change from the start and has continued to resist it throughout the process.How would you describe Olivia's and Mika's reactions to change?

Accepted Answer

A) Olivia is a champion and Mika is a convert. 
B) Olivia is a champion and Mika is a defector. 
C) Olivia is a convert and Mika is a doubter. 
D) Olivia is a champion and Mika is a doubter. 
E) Olivia is a convert and Mika is a defector. 
A) Olivia is a champion and Mika is a convert. 
B) Olivia is a champion and Mika is a defector. 
C) Olivia is a convert and Mika is a doubter. 
D) Olivia is a champion and Mika is a doubter. 
E) Olivia is a convert and Mika is a defector.

Question 15

What are the key dimensions of a learning organization?

Accepted Answer

A) Vision/support; culture; learning systems/dynamics; knowledge acquisition 
B) Vision/support; knowledge acquisition; learning systems/dynamics; knowledge distribution 
C) Vision/support; knowledge acquisition; learning systems/dynamics; knowledge management/infrastructure 
D) Knowledge acquisition; knowledge distribution; knowledge transfer; knowledge management 
E) Vision/support; culture; learning systems/dynamics; knowledge management/infrastructure 
A) Vision/support; culture; learning systems/dynamics; knowledge acquisition 
B) Vision/support; knowledge acquisition; learning systems/dynamics; knowledge distribution 
C) Vision/support; knowledge acquisition; learning systems/dynamics; knowledge management/infrastructure 
D) Knowledge acquisition; knowledge distribution; knowledge transfer; knowledge management 
E) Vision/support; culture; learning systems/dynamics; knowledge management/infrastructure

Question 16

Innovations often have to be custom-tailored to diffuse effectively.

Accepted Answer

A) True 
 B)False

Question 17

Institutionalization is said to have occurred when a change is made truly permanent.

Accepted Answer

A) True 
 B)False

Question 18

Some people are ________ who are resistant to change at first but come to see the value of change over time.

Accepted Answer

The answer of Some people are ________ who are resistant...

Question 19

Innovations are especially difficult to diffuse in organizations dominated by

Accepted Answer

A) blue-collar workers. 
B) white-collar workers. 
C) skilled workers. 
D) uneducated workers. 
E) professionals. 
A) blue-collar workers. 
B) white-collar workers. 
C) skilled workers. 
D) uneducated workers. 
E) professionals.

Question 20

What is diffusion? What factors affect the rate of diffusion in organizations?

Accepted Answer

Diffusion is the process by which innova

Change agents are the first organizational members to change after an OD intervention occurs.

A sense of making progress is important for ________ motivation.

What kind of leader is particularly adept at overcoming resistance to change?

The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia.What has happened?

Gatekeepers are individuals who oppose the innovations advocated by idea champions.

The main reason for the failure of organizational change programs is the failure to change an organization's culture.

Although may help promote idea generation, may be better for idea implementation.

Discuss four specific factors that organizations can change.What factor is most important for change and why?

Activities or work that the organization must accomplish to create outputs that customers value are referred to as

Unlike other organizational change initiatives, TQM is fast and episodic.

Coverts of change are resistant at first but come to see the value of change over time.

"Bootlegging" funds from approved projects to some other project and camouflaging one's creative work from management scrutiny are examples of ________.

________ motivation lies at the core of creativity.

Olivia's organization is undergoing a major change.She welcomes the change and supports it over time.However, her co-worker Mika has resisted the change from the start and has continued to resist it throughout the process.How would you describe Olivia's and Mika's reactions to change?

What are the key dimensions of a learning organization?

Innovations often have to be custom-tailored to diffuse effectively.

Institutionalization is said to have occurred when a change is made truly permanent.

Some people are ________ who are resistant to change at first but come to see the value of change over time.

Innovations are especially difficult to diffuse in organizations dominated by

What is diffusion? What factors affect the rate of diffusion in organizations?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

Change agents are the first organizational members to change after an OD intervention occurs.

A sense of making progress is important for ________ motivation.

What kind of leader is particularly adept at overcoming resistance to change?

The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia.What has happened?

Gatekeepers are individuals who oppose the innovations advocated by idea champions.

The main reason for the failure of organizational change programs is the failure to change an organization's culture.

Although ________ may help promote idea generation, ________ may be better for idea implementation.

Discuss four specific factors that organizations can change.What factor is most important for change and why?

Activities or work that the organization must accomplish to create outputs that customers value are referred to as

Unlike other organizational change initiatives, TQM is fast and episodic.

Coverts of change are resistant at first but come to see the value of change over time.

"Bootlegging" funds from approved projects to some other project and camouflaging one's creative work from management scrutiny are examples of ________.

________ motivation lies at the core of creativity.

Olivia's organization is undergoing a major change.She welcomes the change and supports it over time.However, her co-worker Mika has resisted the change from the start and has continued to resist it throughout the process.How would you describe Olivia's and Mika's reactions to change?

What are the key dimensions of a learning organization?

Innovations often have to be custom-tailored to diffuse effectively.

Institutionalization is said to have occurred when a change is made truly permanent.

Some people are ________ who are resistant to change at first but come to see the value of change over time.

Innovations are especially difficult to diffuse in organizations dominated by

What is diffusion? What factors affect the rate of diffusion in organizations?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Although may help promote idea generation, may be better for idea implementation.