Question 1

Statistical process control tools are regularly used to diagram a process.

Accepted Answer

A) True 
 B)False

Question 2

Transactional leaders are particularly adept at overcoming resistance to change.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following companies is NOT noted for managerial innovations?

Accepted Answer

A) Visa 
B) GE 
C) DuPont 
D) Procter & Gamble 
E) 3M 
A) Visa 
B) GE 
C) DuPont 
D) Procter & Gamble 
E) 3M

Question 4

Broadcasting design problems to a large audience of potential innovators is an example of open innovation.

Accepted Answer

A) True 
 B)False

Question 5

Innovative ideas can be extracted from the external environment.

Accepted Answer

A) True 
 B)False

Question 6

Some people are ________ resisting change from the get-go and persisting in their resistance over time.

Accepted Answer

The answer of Some people are ________ resisting change from...

Question 7

Many evaluations of change efforts never go beyond the measure of reactions.

Accepted Answer

A) True 
 B)False

Question 8

Organizational change is more likely to occur in a learning organization.

Accepted Answer

A) True 
 B)False

Question 9

What two companies featured in the text conduct comprehensive surveys?

Accepted Answer

A) IBM and Hewlett-Packard 
B) IBM and Harley-Davidson 
C) Hewlett-Packard and Harley-Davidson 
D) IBM and Ford Motor Company 
E) Ford Motor Company and Harley-Davidson 
A) IBM and Hewlett-Packard 
B) IBM and Harley-Davidson 
C) Hewlett-Packard and Harley-Davidson 
D) IBM and Ford Motor Company 
E) Ford Motor Company and Harley-Davidson

Question 10

Louis is a gatekeeper in his organization.This means that he

Accepted Answer

A) communicates technical information to his peers. 
B) resists change in the organization. 
C) heads a quality circle. 
D) frequently has disputes with idea champions. 
E) prevents the diffusion of innovations. 
A) communicates technical information to his peers. 
B) resists change in the organization. 
C) heads a quality circle. 
D) frequently has disputes with idea champions. 
E) prevents the diffusion of innovations.

Question 11

Innovation is defined in the text as the production of novel but potentially useful ideas.

Accepted Answer

A) True 
 B)False

Question 12

Diffusion is easier when the innovation is compatible with the values, beliefs, needs, and current practices of potential new adopters.What is this called?

Accepted Answer

A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability 
A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability

Question 13

In order for change to occur, people must have the

Accepted Answer

A) capability and the opportunity and the need to change. 
B) knowledge and the opportunity and the motivation to change. 
C) capability and the opportunity and the support to change. 
D) capability and the opportunity and the motivation to change. 
E) capability and the motivation and the support to change. 
A) capability and the opportunity and the need to change. 
B) knowledge and the opportunity and the motivation to change. 
C) capability and the opportunity and the support to change. 
D) capability and the opportunity and the motivation to change. 
E) capability and the motivation and the support to change.

Question 14

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result, it has decided to invite input from a wide variety of external sources.What is this called?

Accepted Answer

A) External input 
B) External innovation 
C) Open input 
D) Open innovation 
E) Survey feedback 
A) External input 
B) External innovation 
C) Open input 
D) Open innovation 
E) Survey feedback

Question 15

What does the knowing-doing gap refer to?

Accepted Answer

A) Managers know what to do but they make mistakes when they try to implement what they know. 
B) Managers know what to do but don't know how to communicate it effectively. 
C) Managers don't know what to do and they implement change programs that inevitably fail. 
D) Managers know what to do but have trouble implementing knowledge in the form of action. 
E) Managers do not know what to do and, as a result, they do not know what programs to implement. 
A) Managers know what to do but they make mistakes when they try to implement what they know. 
B) Managers know what to do but don't know how to communicate it effectively. 
C) Managers don't know what to do and they implement change programs that inevitably fail. 
D) Managers know what to do but have trouble implementing knowledge in the form of action. 
E) Managers do not know what to do and, as a result, they do not know what programs to implement.

Question 16

A change agent is

Accepted Answer

A) an expert in diagnosing and changing organizations by applying behavioural science knowledge. 
B) any strategy or tactic that provokes change in an organization. 
C) a person who resists organizational change. 
D) the first person in a work group to "unfreeze" and convince his or her colleagues to do the same. 
E) an outside consultant hired to diagnose and correct problems in organizational structures. 
A) an expert in diagnosing and changing organizations by applying behavioural science knowledge. 
B) any strategy or tactic that provokes change in an organization. 
C) a person who resists organizational change. 
D) the first person in a work group to "unfreeze" and convince his or her colleagues to do the same. 
E) an outside consultant hired to diagnose and correct problems in organizational structures.

Question 17

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result, it has decided to provide employees with extrinsic rewards to increase their creative behaviour.What else do they need to do to increase creative behaviour?

Accepted Answer

A) Provide autonomy and resources 
B) Provide feedback and resources 
C) Provide autonomy and support 
D) Provide feedback and support 
E) Provide autonomy and feedback 
A) Provide autonomy and resources 
B) Provide feedback and resources 
C) Provide autonomy and support 
D) Provide feedback and support 
E) Provide autonomy and feedback

Question 18

Those people within an organization who resist change tend to have a character including all of the following EXCEPT

Accepted Answer

A) cognitively rigid. 
B) seeking routine. 
C) have a short-term focus. 
D) self-efficacious. 
E) None of the above 
A) cognitively rigid. 
B) seeking routine. 
C) have a short-term focus. 
D) self-efficacious. 
E) None of the above

Question 19

If the CEO of an organization is asking, "What business are we really in?" what OD strategy is being considered?

Accepted Answer

A) TQM 
B) Reengineering 
C) Team building 
D) Survey feedback 
E) Goals and strategies 
A) TQM 
B) Reengineering 
C) Team building 
D) Survey feedback 
E) Goals and strategies

Question 20

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

Accepted Answer

OD efforts involve a complex series of c

Statistical process control tools are regularly used to diagram a process.

Transactional leaders are particularly adept at overcoming resistance to change.

Which of the following companies is NOT noted for managerial innovations?

Broadcasting design problems to a large audience of potential innovators is an example of open innovation.

Innovative ideas can be extracted from the external environment.

Some people are ________ resisting change from the get-go and persisting in their resistance over time.

Many evaluations of change efforts never go beyond the measure of reactions.

Organizational change is more likely to occur in a learning organization.

What two companies featured in the text conduct comprehensive surveys?

Louis is a gatekeeper in his organization.This means that he

Innovation is defined in the text as the production of novel but potentially useful ideas.

Diffusion is easier when the innovation is compatible with the values, beliefs, needs, and current practices of potential new adopters.What is this called?

In order for change to occur, people must have the

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result, it has decided to invite input from a wide variety of external sources.What is this called?

What does the knowing-doing gap refer to?

A change agent is

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result, it has decided to provide employees with extrinsic rewards to increase their creative behaviour.What else do they need to do to increase creative behaviour?

Those people within an organization who resist change tend to have a character including all of the following EXCEPT

If the CEO of an organization is asking, "What business are we really in?" what OD strategy is being considered?

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

Statistical process control tools are regularly used to diagram a process.

Transactional leaders are particularly adept at overcoming resistance to change.

Which of the following companies is NOT noted for managerial innovations?

Broadcasting design problems to a large audience of potential innovators is an example of open innovation.

Innovative ideas can be extracted from the external environment.

Some people are ________ resisting change from the get-go and persisting in their resistance over time.

Many evaluations of change efforts never go beyond the measure of reactions.

Organizational change is more likely to occur in a learning organization.

What two companies featured in the text conduct comprehensive surveys?

Louis is a gatekeeper in his organization.This means that he

Innovation is defined in the text as the production of novel but potentially useful ideas.

Diffusion is easier when the innovation is compatible with the values, beliefs, needs, and current practices of potential new adopters.What is this called?

In order for change to occur, people must have the

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result, it has decided to invite input from a wide variety of external sources.What is this called?

What does the knowing-doing gap refer to?

A change agent is

The Stinky Cheese Company is trying to develop the world's smelliest cheese but has been struggling.As a result, it has decided to provide employees with extrinsic rewards to increase their creative behaviour.What else do they need to do to increase creative behaviour?

Those people within an organization who resist change tend to have a character including all of the following EXCEPT

If the CEO of an organization is asking, "What business are we really in?" what OD strategy is being considered?

Weak methodology is believed to have sometimes plagued research evaluations of the success of OD interventions.What are some of the specific problems?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters