Exam 13: Conflict and Stress

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Ambition and competitiveness are the key aspects of Type A behaviour that contribute to physiological problems.

(True/False)
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An individual's ________ often determines the extent to which a potential stressor becomes an actual stressor.

(Multiple Choice)
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All people are susceptible to stressors and the experience of stress regardless of their personality.

(True/False)
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Work is ahead of health among a wide range of stressors.

(True/False)
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What occupations tend to provoke the most work-family conflict?

(Multiple Choice)
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________ has particular relevance to work stress because it seems to make people less sensitive to stressors, less inclined toward negative mood, and faster to recover from stressful events.

(Short Answer)
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________ is an "addiction" to work in which one has an internal compulsion to work, thinks persistently about work, and works excessively.

(Short Answer)
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Although Sylvester was terrible in the finance department, he resolved to be the best personnel manager in the history of the firm.This illustrates the defence mechanism of ________.

(Short Answer)
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A computer programmer probably occupies a boundary role.

(True/False)
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In the context of work groups and teams, relationship and process conflict tend to be detrimental to member satisfaction but beneficial for team performance.

(True/False)
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A conflict management style that maximizes assertiveness and minimizes cooperation is called

(Multiple Choice)
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Collaborating combines intermediate levels of assertiveness and cooperation.

(True/False)
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________ is a fairly new form of bullying in which the abuse occurs electronically.

(Short Answer)
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Poor physical working conditions are most likely to be a stressor for ________ employees.

(Short Answer)
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Personality can affect the extent to which stress reactions are effective.

(True/False)
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Mindfulness seems to make people faster to recover from burnout.

(True/False)
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What personality type report heavy workloads, long work hours, and many conflicting work demands?

(Multiple Choice)
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Some Type As are workaholics.

(True/False)
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Research has shown that negative behaviour can trickle-down from managers to supervisors to workers, creating a climate of ________.

(Short Answer)
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Conditions or environmental events that have the potential to induce stress are ________.

(Short Answer)
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