Question 1

As discussed in the text, quitting one's stressful job would be an example of withdrawal, a behavioural reaction to stress.

Accepted Answer

A) True 
 B)False

Question 2

What is conflict?

Accepted Answer

A) The process that occurs when one person, group, or organizational subunit disagrees with the goals of another 
B) The process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another 
C) The process that occurs when one person, group, or organizational subunit has different goals than another 
D) The process that occurs when one person, group, or organizational subunit does not share the same beliefs as another 
E) The process that occurs when one person, group, or organizational subunit has a negative view of another 
A) The process that occurs when one person, group, or organizational subunit disagrees with the goals of another 
B) The process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another 
C) The process that occurs when one person, group, or organizational subunit has different goals than another 
D) The process that occurs when one person, group, or organizational subunit does not share the same beliefs as another 
E) The process that occurs when one person, group, or organizational subunit has a negative view of another

Question 3

Role overload is often a source of stress for executives.

Accepted Answer

A) True 
 B)False

Question 4

The three stages of a stress episode are, in order,

Accepted Answer

A) stress, stressor, and stress reactions. 
B) frustration, stress, and conflict. 
C) stress reactions, stressor, and stress. 
D) stressor, stress, and stress reactions. 
E) stress, anxiety, and conflict. 
A) stress, stressor, and stress reactions. 
B) frustration, stress, and conflict. 
C) stress reactions, stressor, and stress. 
D) stressor, stress, and stress reactions. 
E) stress, anxiety, and conflict.

Question 5

What is a techno-stressor?

Accepted Answer

A) Stress from having to use new technology in the workplace to perform one's job 
B) Stress from having to use and master workplace information and communication technologies 
C) Stress from not having the technology required to perform one's job 
D) Stress from not knowing how to use new technology in the workplace 
E) Stress from not wanting to use new technology in the workplace to perform one's job 
A) Stress from having to use new technology in the workplace to perform one's job 
B) Stress from having to use and master workplace information and communication technologies 
C) Stress from not having the technology required to perform one's job 
D) Stress from not knowing how to use new technology in the workplace 
E) Stress from not wanting to use new technology in the workplace to perform one's job

Question 6

What is the best example of creativity in integrative negotiation?

Accepted Answer

A) Persuasion 
B) Copious information exchange 
C) Superordinate goals 
D) Increasing resources 
E) Framing differences as opportunities 
A) Persuasion 
B) Copious information exchange 
C) Superordinate goals 
D) Increasing resources 
E) Framing differences as opportunities

Question 7

Disagreements about responsibility, authority, resource allocation, and who should do what constitute relationship conflict.

Accepted Answer

A) True 
 B)False

Question 8

High job ________ and time pressure have been associated with presenteeism.

Accepted Answer

The answer of High job ________ and time pressure have...

Question 9

Burnout follows a process that begins with emotional exhaustion.

Accepted Answer

A) True 
 B)False

Question 10

Delegation, time management, and asking for help illustrate ________ reactions to stress.

Accepted Answer

The answer of Delegation, time management, and asking for help...

Question 11

Which of the following are examples of hindrance stressors?

Accepted Answer

A) Heavy workload and responsibility 
B) Heavy workload and role ambiguity 
C) Heavy workload and interpersonal conflict 
D) Role ambiguity and interpersonal conflict 
E) Responsibility and interpersonal conflict 
A) Heavy workload and responsibility 
B) Heavy workload and role ambiguity 
C) Heavy workload and interpersonal conflict 
D) Role ambiguity and interpersonal conflict 
E) Responsibility and interpersonal conflict

Question 12

Mindfulness seems to make people less inclined toward negative mood.

Accepted Answer

A) True 
 B)False

Question 13

A profile of abusive managers shows they feel they have been treated ________.

Accepted Answer

The answer of A profile of abusive managers shows they...

Question 14

What is the relevance of mindfulness to work stress?

Accepted Answer

A) It makes people less aware of stressors. 
B) It makes people immune to stressors. 
C) It makes people less sensitive to stressors. 
D) It makes people less sensitive to stress. 
E) It makes people less likely to have a stress reaction. 
A) It makes people less aware of stressors. 
B) It makes people immune to stressors. 
C) It makes people less sensitive to stressors. 
D) It makes people less sensitive to stress. 
E) It makes people less likely to have a stress reaction.

Question 15

In everyday language, role overload refers to

Accepted Answer

A) competing role demands. 
B) too much work. 
C) a boundary role. 
D) lack of authority. 
E) ambiguous role demands. 
A) competing role demands. 
B) too much work. 
C) a boundary role. 
D) lack of authority. 
E) ambiguous role demands.

Question 16

Extreme hostility and cynicism are the physiologically risky components of

Accepted Answer

A) negative affectivity. 
B) approach-avoidance conflict. 
C) burnout. 
D) Type A behaviour. 
E) locus of control. 
A) negative affectivity. 
B) approach-avoidance conflict. 
C) burnout. 
D) Type A behaviour. 
E) locus of control.

Question 17

Defence mechanisms concentrate on anxiety reduction rather than on actually confronting or dealing with the stressor.

Accepted Answer

A) True 
 B)False

Question 18

A national Canadian survey determined that work-family conflict results in decreased work performance and increased absenteeism.

Accepted Answer

A) True 
 B)False

Question 19

Too much work is a good example of role overload.

Accepted Answer

A) True 
 B)False

Question 20

Personality can affect the extent to which potential stressors are perceived as stressful and the types of ________ that occur.

Accepted Answer

The answer of Personality can affect the extent to which...

As discussed in the text, quitting one's stressful job would be an example of withdrawal, a behavioural reaction to stress.

What is conflict?

Role overload is often a source of stress for executives.

The three stages of a stress episode are, in order,

What is a techno-stressor?

What is the best example of creativity in integrative negotiation?

Disagreements about responsibility, authority, resource allocation, and who should do what constitute relationship conflict.

High job ________ and time pressure have been associated with presenteeism.

Burnout follows a process that begins with emotional exhaustion.

Delegation, time management, and asking for help illustrate ________ reactions to stress.

Which of the following are examples of hindrance stressors?

Mindfulness seems to make people less inclined toward negative mood.

A profile of abusive managers shows they feel they have been treated ________.

What is the relevance of mindfulness to work stress?

In everyday language, role overload refers to

Extreme hostility and cynicism are the physiologically risky components of

Defence mechanisms concentrate on anxiety reduction rather than on actually confronting or dealing with the stressor.

A national Canadian survey determined that work-family conflict results in decreased work performance and increased absenteeism.

Too much work is a good example of role overload.

Personality can affect the extent to which potential stressors are perceived as stressful and the types of ________ that occur.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 13: Conflict and Stress

As discussed in the text, quitting one's stressful job would be an example of withdrawal, a behavioural reaction to stress.

What is conflict?

Role overload is often a source of stress for executives.

The three stages of a stress episode are, in order,

What is a techno-stressor?

What is the best example of creativity in integrative negotiation?

Disagreements about responsibility, authority, resource allocation, and who should do what constitute relationship conflict.

High job ________ and time pressure have been associated with presenteeism.

Burnout follows a process that begins with emotional exhaustion.

Delegation, time management, and asking for help illustrate ________ reactions to stress.

Which of the following are examples of hindrance stressors?

Mindfulness seems to make people less inclined toward negative mood.

A profile of abusive managers shows they feel they have been treated ________.

What is the relevance of mindfulness to work stress?

In everyday language, role overload refers to

Extreme hostility and cynicism are the physiologically risky components of

Defence mechanisms concentrate on anxiety reduction rather than on actually confronting or dealing with the stressor.

A national Canadian survey determined that work-family conflict results in decreased work performance and increased absenteeism.

Too much work is a good example of role overload.

Personality can affect the extent to which potential stressors are perceived as stressful and the types of ________ that occur.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change, Development, and Innovation

Filters