Question 1

The text defines stress as a syndrome that includes depersonalization, emotional exhaustion, and perceptions of low accomplishment.

Accepted Answer

A) True 
 B)False

Question 2

People high in negative affectivity are particularly likely to feel stressed in response to the demands of

Accepted Answer

A) work-family conflict. 
B) poor physical working conditions. 
C) poor job design. 
D) a heavy workload. 
E) interpersonal conflict. 
A) work-family conflict. 
B) poor physical working conditions. 
C) poor job design. 
D) a heavy workload. 
E) interpersonal conflict.

Question 3

People who occupy boundary role positions in organizations are especially likely to experience stress because

Accepted Answer

A) they are inherently unable to deal with the causes of their anxiety. 
B) their roles tend to be boring and unchallenging. 
C) their roles as organizational members may be incompatible with the demands made by the public or other organizations. 
D) they tend to work longer hours under poor physical conditions. 
E) their roles lead to increased work-family conflict. 
A) they are inherently unable to deal with the causes of their anxiety. 
B) their roles tend to be boring and unchallenging. 
C) their roles as organizational members may be incompatible with the demands made by the public or other organizations. 
D) they tend to work longer hours under poor physical conditions. 
E) their roles lead to increased work-family conflict.

Question 4

Many burnout-prone jobs involve the performance of a boundary role.

Accepted Answer

A) True 
 B)False

Question 5

Jack has so much work to do that he doesn't even know where to begin.We can be sure that Jack

Accepted Answer

A) is experiencing role ambiguity. 
B) is a boundary role occupant. 
C) has a Type A personality. 
D) is experiencing burnout. 
E) is encountering role overload. 
A) is experiencing role ambiguity. 
B) is a boundary role occupant. 
C) has a Type A personality. 
D) is experiencing burnout. 
E) is encountering role overload.

Question 6

Stressors are the behavioural, psychological, and physiological consequences of stress.

Accepted Answer

A) True 
 B)False

Question 7

Which aspect of the Type A behaviour pattern is most responsible for adverse physiological reactions that lead to heart disease?

Accepted Answer

A) Hostility 
B) Impatience 
C) Work involvement 
D) Competitiveness 
E) Persistence 
A) Hostility 
B) Impatience 
C) Work involvement 
D) Competitiveness 
E) Persistence

Question 8

Hindrance stressors can damage and stimulate performance.

Accepted Answer

A) True 
 B)False

Question 9

Mindfulness seems to make people faster to recover from stressful events.

Accepted Answer

A) True 
 B)False

Question 10

Mindfulness has been associated with positive health and well-being.

Accepted Answer

A) True 
 B)False

Question 11

Different approaches to managing conflict are a function of

Accepted Answer

A) aggressiveness and cooperativeness. 
B) assertiveness and cooperativeness. 
C) assertiveness and communication. 
D) aggressiveness and communication. 
E) assertiveness and aggressiveness. 
A) aggressiveness and cooperativeness. 
B) assertiveness and cooperativeness. 
C) assertiveness and communication. 
D) aggressiveness and communication. 
E) assertiveness and aggressiveness.

Question 12

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

Accepted Answer

The five modes are a

Question 13

A study showed that new hires who ________ received a $5000 salary premium.

Accepted Answer

The answer of A study showed that new hires who...

Question 14

Mobbing occurs when a manager repeatedly intimidates a group of employees.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a critical factor associated with intergroup bias?

Accepted Answer

A) Locus of control 
B) Negative affectivity 
C) Type A behaviour 
D) Type B behaviour 
E) Self-esteem 
A) Locus of control 
B) Negative affectivity 
C) Type A behaviour 
D) Type B behaviour 
E) Self-esteem

Question 16

According to the job demands-resources model, the work environment can be described in terms of demands and resources.Which of the following features would NOT be considered a job demand?

Accepted Answer

A) Physical feature 
B) Social feature 
C) Psychological feature 
D) Organizational feature 
E) Academic feature 
A) Physical feature 
B) Social feature 
C) Psychological feature 
D) Organizational feature 
E) Academic feature

Question 17

Stress reactions can be

Accepted Answer

A) cognitive, psychological, and behavioural. 
B) behavioural, psychological, and physiological. 
C) cognitive, psychological, and physiological. 
D) emotional, cognitive, and behavioural. 
E) emotional, behavioural, and physiological. 
A) cognitive, psychological, and behavioural. 
B) behavioural, psychological, and physiological. 
C) cognitive, psychological, and physiological. 
D) emotional, cognitive, and behavioural. 
E) emotional, behavioural, and physiological.

Question 18

What employees seem to handle the tension between work and family better than others?

Accepted Answer

A) Employees with high self-esteem 
B) More conscientious employees 
C) Employees with an internal locus of control 
D) Employees with an external locus of control 
E) Employees with a Type B personality 
A) Employees with high self-esteem 
B) More conscientious employees 
C) Employees with an internal locus of control 
D) Employees with an external locus of control 
E) Employees with a Type B personality

Question 19

A national Canadian survey determined that work-family conflict results in decreased work performance and increased ________.

Accepted Answer

The answer of A national Canadian survey determined that work-family...

Question 20

Which of the following tend to be achievement-oriented perfectionists?

Accepted Answer

A) Type As 
B) Workaholics 
C) Negative affectivity 
D) Internals 
E) Externals 
A) Type As 
B) Workaholics 
C) Negative affectivity 
D) Internals 
E) Externals

The text defines stress as a syndrome that includes depersonalization, emotional exhaustion, and perceptions of low accomplishment.

People high in negative affectivity are particularly likely to feel stressed in response to the demands of

People who occupy boundary role positions in organizations are especially likely to experience stress because

Many burnout-prone jobs involve the performance of a boundary role.

Jack has so much work to do that he doesn't even know where to begin.We can be sure that Jack

Stressors are the behavioural, psychological, and physiological consequences of stress.

Which aspect of the Type A behaviour pattern is most responsible for adverse physiological reactions that lead to heart disease?

Hindrance stressors can damage and stimulate performance.

Mindfulness seems to make people faster to recover from stressful events.

Mindfulness has been associated with positive health and well-being.

Different approaches to managing conflict are a function of

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

A study showed that new hires who ________ received a $5000 salary premium.

Mobbing occurs when a manager repeatedly intimidates a group of employees.

Which of the following is a critical factor associated with intergroup bias?

According to the job demands-resources model, the work environment can be described in terms of demands and resources.Which of the following features would NOT be considered a job demand?

Stress reactions can be

What employees seem to handle the tension between work and family better than others?

A national Canadian survey determined that work-family conflict results in decreased work performance and increased ________.

Which of the following tend to be achievement-oriented perfectionists?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 13: Conflict and Stress

The text defines stress as a syndrome that includes depersonalization, emotional exhaustion, and perceptions of low accomplishment.

People high in negative affectivity are particularly likely to feel stressed in response to the demands of

People who occupy boundary role positions in organizations are especially likely to experience stress because

Many burnout-prone jobs involve the performance of a boundary role.

Jack has so much work to do that he doesn't even know where to begin.We can be sure that Jack

Stressors are the behavioural, psychological, and physiological consequences of stress.

Which aspect of the Type A behaviour pattern is most responsible for adverse physiological reactions that lead to heart disease?

Hindrance stressors can damage and stimulate performance.

Mindfulness seems to make people faster to recover from stressful events.

Mindfulness has been associated with positive health and well-being.

Different approaches to managing conflict are a function of

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

A study showed that new hires who ________ received a $5000 salary premium.

Mobbing occurs when a manager repeatedly intimidates a group of employees.

Which of the following is a critical factor associated with intergroup bias?

According to the job demands-resources model, the work environment can be described in terms of demands and resources.Which of the following features would NOT be considered a job demand?

Stress reactions can be

What employees seem to handle the tension between work and family better than others?

A national Canadian survey determined that work-family conflict results in decreased work performance and increased ________.

Which of the following tend to be achievement-oriented perfectionists?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change, Development, and Innovation

Filters