Question 1

A national Canadian survey found that work-family conflict results in

Accepted Answer

A) decreased work performance and increased turnover. 
B) decreased work performance and decreased job satisfaction. 
C) decreased work performance and increased absenteeism. 
D) decreased job satisfaction and increased absenteeism. 
E) increased absenteeism and increased turnover. 
A) decreased work performance and increased turnover. 
B) decreased work performance and decreased job satisfaction. 
C) decreased work performance and increased absenteeism. 
D) decreased job satisfaction and increased absenteeism. 
E) increased absenteeism and increased turnover.

Question 2

When are persuaders most effective?

Accepted Answer

A) When they are perceived as expert, likeable, and fair 
B) When they are perceived as expert, likeable, and honest 
C) When they are perceived as expert, honest, and fair 
D) When they are perceived as expert, honest, and unbiased 
E) When they are perceived as expert, likeable, and unbiased 
A) When they are perceived as expert, likeable, and fair 
B) When they are perceived as expert, likeable, and honest 
C) When they are perceived as expert, honest, and fair 
D) When they are perceived as expert, honest, and unbiased 
E) When they are perceived as expert, likeable, and unbiased

Question 3

Victims of bullying and mobbing experience ________ because they feel powerless to deal with the perpetrator(s).

Accepted Answer

The answer of Victims of bullying and mobbing experience ________...

Question 4

Compromise is not so useful for resolving conflicts that stem from power asymmetry.

Accepted Answer

A) True 
 B)False

Question 5

Conflict for which the benefits outweigh the costs is called

Accepted Answer

A) cost-benefit conflict. 
B) distributive conflict. 
C) integrative conflict. 
D) constructive conflict. 
E) functional conflict. 
A) cost-benefit conflict. 
B) distributive conflict. 
C) integrative conflict. 
D) constructive conflict. 
E) functional conflict.

Question 6

So-called personality clashes are examples of ________ conflicts.

Accepted Answer

The answer of So-called personality clashes are examples of ________...

Question 7

When a group of individuals, usually direct co-workers, "gang up" on a particular employee, it is called

Accepted Answer

A) sexual harassment. 
B) interpersonal conflict. 
C) mobbing. 
D) relationship conflict. 
E) conflict stimulation. 
A) sexual harassment. 
B) interpersonal conflict. 
C) mobbing. 
D) relationship conflict. 
E) conflict stimulation.

Question 8

The content of some cyberbullying constitutes sexual harassment.

Accepted Answer

A) True 
 B)False

Question 9

It was clear to everybody that the advertising campaign designed by Edwin had been a flop-sales had fallen rather than risen.Although under considerable stress and embarrassed, Edwin put up a false front, smiling and speaking positively about the campaign.What defense mechanism was he exhibiting?

Accepted Answer

A) Projection 
B) Rationalization 
C) Reaction formation 
D) Displacement 
E) Compensation 
A) Projection 
B) Rationalization 
C) Reaction formation 
D) Displacement 
E) Compensation

Question 10

Which of the following is a common health problem connected to presenteeism?

Accepted Answer

A) Alcoholism 
B) Workaholism 
C) Smoking 
D) Cardiovascular problems 
E) Depression 
A) Alcoholism 
B) Workaholism 
C) Smoking 
D) Cardiovascular problems 
E) Depression

Question 11

Which of the following statements about social support and stress is least accurate?

Accepted Answer

A) Social support improves physical and psychological well-being. 
B) The family is the best source of social support for dealing with work stress. 
C) Social support helps people cope with stress when it is encountered. 
D) Social support refers to having close ties with other people. 
E) Co-workers and superiors are good sources of support for dealing with work stress. 
A) Social support improves physical and psychological well-being. 
B) The family is the best source of social support for dealing with work stress. 
C) Social support helps people cope with stress when it is encountered. 
D) Social support refers to having close ties with other people. 
E) Co-workers and superiors are good sources of support for dealing with work stress.

Question 12

Paula resolved the conflict between her employees by giving them a very attractive assignment that neither could accomplish on his own.Paula used a(n)________ to resolve the conflict.

Accepted Answer

The answer of Paula resolved the conflict between her employees...

Question 13

Why is abusive supervision especially damaging to employee well-being?

Accepted Answer

A) Because managers influence what one's co-workers will do 
B) Because managers control resources of interest to employees 
C) Because managers can get away with it 
D) Because managers determine what is appropriate behaviour 
E) Because managers are role models 
A) Because managers influence what one's co-workers will do 
B) Because managers control resources of interest to employees 
C) Because managers can get away with it 
D) Because managers determine what is appropriate behaviour 
E) Because managers are role models

Question 14

Distributive negotiation occurs on the axis between

Accepted Answer

A) competition and collaboration. 
B) competition and accommodation. 
C) collaboration and accommodation. 
D) competition and avoiding. 
E) collaboration and compromise. 
A) competition and collaboration. 
B) competition and accommodation. 
C) collaboration and accommodation. 
D) competition and avoiding. 
E) collaboration and compromise.

Question 15

Carl has a good friend who seems to be reacting badly to the stress of his new job.You are starting to worry about the toll it is taking on him and realize that he would be better off if he used problem solving as a way to cope with his stress.You have arranged to meet him for lunch and you will propose this to him.What will you tell him about problem solving and what examples of problem solving can you suggest he considers trying?

Accepted Answer

Problem solving is directed towards term

Question 16

Some ________ can cause both absenteeism and presenteeism.

Accepted Answer

The answer of Some ________ can cause both absenteeism and...

Question 17

What is cyberbullying and what are the different forms it can take?

Accepted Answer

Cyberbullying is a fairly new form of bu

Question 18

Role ambiguity is an example of a hindrance stressor.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is most accurate about the relationship between personality and stress?

Accepted Answer

A) Internals are more likely to feel anxious in the face of potential stressors. 
B) Externals are more likely to confront stressors directly. 
C) People high in negative affectivity report more stressors in the work environment. 
D) People low in negative affectivity feel stressed in response to the demands of a heavy workload. 
E) People high in negative affectivity report more objective but less subjective stress. 
A) Internals are more likely to feel anxious in the face of potential stressors. 
B) Externals are more likely to confront stressors directly. 
C) People high in negative affectivity report more stressors in the work environment. 
D) People low in negative affectivity feel stressed in response to the demands of a heavy workload. 
E) People high in negative affectivity report more objective but less subjective stress.

Question 20

Conflict is a process that occurs when one person, group, or organizational subunit frustrates ________ attainment of another.

Accepted Answer

The answer of Conflict is a process that occurs when...

A national Canadian survey found that work-family conflict results in

When are persuaders most effective?

Victims of bullying and mobbing experience ________ because they feel powerless to deal with the perpetrator(s).

Compromise is not so useful for resolving conflicts that stem from power asymmetry.

Conflict for which the benefits outweigh the costs is called

So-called personality clashes are examples of ________ conflicts.

When a group of individuals, usually direct co-workers, "gang up" on a particular employee, it is called

The content of some cyberbullying constitutes sexual harassment.

It was clear to everybody that the advertising campaign designed by Edwin had been a flop-sales had fallen rather than risen.Although under considerable stress and embarrassed, Edwin put up a false front, smiling and speaking positively about the campaign.What defense mechanism was he exhibiting?

Which of the following is a common health problem connected to presenteeism?

Which of the following statements about social support and stress is least accurate?

Paula resolved the conflict between her employees by giving them a very attractive assignment that neither could accomplish on his own.Paula used a(n)________ to resolve the conflict.

Why is abusive supervision especially damaging to employee well-being?

Distributive negotiation occurs on the axis between

Some ________ can cause both absenteeism and presenteeism.

What is cyberbullying and what are the different forms it can take?

Role ambiguity is an example of a hindrance stressor.

Which of the following is most accurate about the relationship between personality and stress?

Conflict is a process that occurs when one person, group, or organizational subunit frustrates ________ attainment of another.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 13: Conflict and Stress

A national Canadian survey found that work-family conflict results in

When are persuaders most effective?

Victims of bullying and mobbing experience ________ because they feel powerless to deal with the perpetrator(s).

Compromise is not so useful for resolving conflicts that stem from power asymmetry.

Conflict for which the benefits outweigh the costs is called

So-called personality clashes are examples of ________ conflicts.

When a group of individuals, usually direct co-workers, "gang up" on a particular employee, it is called

The content of some cyberbullying constitutes sexual harassment.

It was clear to everybody that the advertising campaign designed by Edwin had been a flop-sales had fallen rather than risen.Although under considerable stress and embarrassed, Edwin put up a false front, smiling and speaking positively about the campaign.What defense mechanism was he exhibiting?

Which of the following is a common health problem connected to presenteeism?

Which of the following statements about social support and stress is least accurate?

Paula resolved the conflict between her employees by giving them a very attractive assignment that neither could accomplish on his own.Paula used a(n)________ to resolve the conflict.

Why is abusive supervision especially damaging to employee well-being?

Distributive negotiation occurs on the axis between

Some ________ can cause both absenteeism and presenteeism.

What is cyberbullying and what are the different forms it can take?

Role ambiguity is an example of a hindrance stressor.

Which of the following is most accurate about the relationship between personality and stress?

Conflict is a process that occurs when one person, group, or organizational subunit frustrates ________ attainment of another.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change, Development, and Innovation

Filters