Question 1

Herzberg found that good pay

Accepted Answer

A)  was the strongest motivator. 
B)  was a significant motivator, but not as important as job security. 
C)  was a hygiene factor rather than a motivator. 
D)  had no effect on worker attitudes. 
A)  was the strongest motivator. 
B)  was a significant motivator, but not as important as job security. 
C)  was a hygiene factor rather than a motivator. 
D)  had no effect on worker attitudes.

Question 2

By the time they graduate from high school, most people have received ample training to develop good listening skills.

Accepted Answer

A) True 
 B)False

Question 3

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

Accepted Answer

A) True 
 B)False

Question 4

According to Maslow, it is impossible to rank human needs in any logical order.

Accepted Answer

A) True 
 B)False

Question 5

Theory Z emphasizes reliance on individual creativity and initiative rather than collective decision making.

Accepted Answer

A) True 
 B)False

Question 6

Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time, but had little lasting significance.

Accepted Answer

A) True 
 B)False

Question 7

Mini-Case
The first meeting between the new CEO of Game Guys, Inc., John Noble, and Howie Spradlin, the production manager, did not go smoothly. The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around.
Howie started the conversation by handing Mr. Noble the most recent production report. "I've always thought that most of our employees were lazy, and now I've got proof," Howie stated. "We pay these guys the highest wages in the industry, provide them with a safe place to work, and make the job as simple as possible. We aren't asking these guys to do brain surgery, but productivity still lags and our production costs increase. I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work. If those guys think I'm going to let them get away with goofing off, they're in for a rude awakening."
CEO Noble responded in a way that surprised Howie. "Maybe these employees aren't lazy, Howie, maybe they are just bored and resent the way we've treated them," he said. "The employees are experienced and well trained. They might work harder and smarter if the work were more interesting and rewarding. Their attitudes might even improve if we treated them with more respect. Maybe one of the best ways for you and me to understand where they're coming from is to spend some time alongside them."
For the next hour, the two discussed ways to improve worker motivation and performance. Howie left the meeting with an unsettled feeling. Many of Mr. Noble's suggestions seemed naïve to Howie. "Mr. Noble is the boss, but I think he is too optimistic regarding human nature," Howie mused. Reluctantly, Howie had to admit that his own approach had not succeeded in improving the plant's performance. He decided to take a hard look at some of Mr. Noble's ideas.
-Currently, jobs at Game Guys are broken into small individual steps, and each employee is assigned to perform a different step in an effort to achieve task efficiency. This technique is known as job

Accepted Answer

A)  segmentation. 
B)  refinement. 
C)  specialization. 
D)  simplification. 
A)  segmentation. 
B)  refinement. 
C)  specialization. 
D)  simplification.

Question 8

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Accepted Answer

A) True 
 B)False

Question 9

In the accounting department of a large corporation, Robin supervises several employees. She makes it a priority to give her subordinates direct and clear information about their job performance. Robin's efforts are likely to improve worker motivation.

Accepted Answer

A) True 
 B)False

Question 10

Baby Boomers as managers need to understand that

Accepted Answer

A)  Gen X and Gen Y employees will be motivated by flexibility in the workplace. 
B)  Gen X and Gen Y employees will be motivated by a good deal of structure in the workplace. 
C)  Millennials are motivated from within, while Gen Xers need rewards. 
D)  Gen Xers are motivated by knowing that they can keep their jobs for a lifetime. 
A)  Gen X and Gen Y employees will be motivated by flexibility in the workplace. 
B)  Gen X and Gen Y employees will be motivated by a good deal of structure in the workplace. 
C)  Millennials are motivated from within, while Gen Xers need rewards. 
D)  Gen Xers are motivated by knowing that they can keep their jobs for a lifetime.

Question 11

In Maslow's view, social needs include the need to feel loved and accepted.

Accepted Answer

A) True 
 B)False

Question 12

In a low-context culture, employees are less likely to place emphasis on relationship building. They want to jump right in and get the job done.

Accepted Answer

A) True 
 B)False

Question 13

William Ouchi believed that a pure Type J approach to management would not work in the United States because it

Accepted Answer

A)  failed to encourage open communication. 
B)  could lead to violations of U.S. antitrust laws. 
C)  is based on the values and attitudes of Japanese culture. 
D)  is too dependent on the assumptions of scientific management. 
A)  failed to encourage open communication. 
B)  could lead to violations of U.S. antitrust laws. 
C)  is based on the values and attitudes of Japanese culture. 
D)  is too dependent on the assumptions of scientific management.

Question 14

Theory ________ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Accepted Answer

A)  A 
B)  Alpha 
C)  X 
D)  Y 
A)  A 
B)  Alpha 
C)  X 
D)  Y

Question 15

What was the most important impact of the Hawthorne studies?

Accepted Answer

A)  It helped managers find the level of lighting associated with optimum productivity. 
B)  It showed that employees could be programmed like machines to perform simple repetitive tasks, and thus led to the development of assembly lines. 
C)  It changed the direction of research away from Taylor's scientific management toward the study of human-based management. 
D)  It showed that physical working conditions have no impact on worker productivity. 
A)  It helped managers find the level of lighting associated with optimum productivity. 
B)  It showed that employees could be programmed like machines to perform simple repetitive tasks, and thus led to the development of assembly lines. 
C)  It changed the direction of research away from Taylor's scientific management toward the study of human-based management. 
D)  It showed that physical working conditions have no impact on worker productivity.

Question 16

To implement self-managed teams, managers at most companies must reinvent work.

Accepted Answer

A) True 
 B)False

Question 17

________ means acting as a resource to a subordinate by teaching, guiding, and making recommendations, without actively doing any of the subordinate's work.

Accepted Answer

A)  Coaching 
B)  Augmenting 
C)  Helping 
D)  Facilitating 
A)  Coaching 
B)  Augmenting 
C)  Helping 
D)  Facilitating

Question 18

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

Accepted Answer

A) True 
 B)False

Question 19

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Accepted Answer

A) True 
 B)False

Question 20

Management by objectives was developed by

Accepted Answer

A)  Thomas Piketty. 
B)  Henry Gantt. 
C)  Frank and Lillian Gilbreth. 
D)  Peter Drucker. 
A)  Thomas Piketty. 
B)  Henry Gantt. 
C)  Frank and Lillian Gilbreth. 
D)  Peter Drucker.

Exam 10: Motivating Employees

Herzberg found that good pay

By the time they graduate from high school, most people have received ample training to develop good listening skills.

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

According to Maslow, it is impossible to rank human needs in any logical order.

Theory Z emphasizes reliance on individual creativity and initiative rather than collective decision making.

Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time, but had little lasting significance.

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

In the accounting department of a large corporation, Robin supervises several employees. She makes it a priority to give her subordinates direct and clear information about their job performance. Robin's efforts are likely to improve worker motivation.

Baby Boomers as managers need to understand that

In Maslow's view, social needs include the need to feel loved and accepted.

In a low-context culture, employees are less likely to place emphasis on relationship building. They want to jump right in and get the job done.

William Ouchi believed that a pure Type J approach to management would not work in the United States because it

Theory ________ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

What was the most important impact of the Hawthorne studies?

To implement self-managed teams, managers at most companies must reinvent work.

________ means acting as a resource to a subordinate by teaching, guiding, and making recommendations, without actively doing any of the subordinate's work.

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Management by objectives was developed by

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Working Within the Legal Environment

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

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